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“Wonderful” 5 of 5 stars
Review of Gran Melia Don Pepe

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Gran Melia Don Pepe
5.0 of 5 Hotel   |   Jose Melia s/n, 29600 Marbella, Spain   |  
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Ranked #12 of 77 hotels in Marbella
Uppsala, Sweden
1 review
3 helpful votes 3 helpful votes
“Wonderful”
5 of 5 stars Reviewed April 9, 2013

This is a trully great hotell, with all facilities you might need, including a (really) warm pool, gym, a variation of restaurants etc. A specific mention should be made of the tennis pro, Mr Ernesto Arrigo, who gave fantastic lessons for all the familly (including a four and a seven year old son) as well as for myself who previously never had any idea that I could actually learn to play tennis! We will come back soon, mostly because of Mr Arrigo!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, April 20, 2013
Dear JohanO935,

First of all we would like to thank you indeed for having taken some of your valuable time to send us your opinion.

We really appreciate your positive comments, do not hesitate that we will share it with our tennis instructor Ernesto, who will be so happy to know that he reached a good quality service and guest satisfaction.

Looking forward to welcoming you again and making your stay an unforgettable experience

We send our best greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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613 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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london
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 8, 2013

My wife and I stay here regularly . We prefer Puenta Romano however there is so much more close to this hotel . The Cappuccino Cafe opened about 18 months ago on the beach front , which is great for a coffee or a drink , it is always busy and great for people watching . Also Cafe de Ronda is a short walk away which is great for lunch . The hotel staff are very friendly and the breakfast buffet is excellent .

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, April 20, 2013
Dear Phillip g.,

In the first place, we would like to thank you for choosing us for your stay in Marbella. And we would also like to thank you for having taken some of your valuable time to share your experience with the Tripadvisor Community.

We are very happy to know that we were able to make your stay enjoyable and our Hospitality and Staff, as well of our breakfast, met your expectations.

We look forward to welcome you back at The Gran Meliá Don Pepe.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 1, 2013

Just left a 5 night stay here to get away from the cold in the UK and this hotel did not disappoint.

We opted for a sea view room (note it's not with the extra money just for a balcony a couple we met who have been 5 times always stay in the land facing rooms which are bigger and cheaper!) you will spend most of your time by the pool hopefully!

Breakfast buffet was faultless! Egg station, fruit, cereals, cheese, fresh coffee and tea, juices galore (and cava!) not to mention countless other things - well worth paying for - between 730 and 1130 daily so no need to get up early!

Pool area is lovely (the main out door pool was freezing I almost had a heart attack!) however there is a lovely indoor heated one which was lovely.

I had two massages (aromatherapy) at €77 each highly recommended.

The spa features need seriously updating the steam room was pointless as the door had a massive gap under the door and the sauna was too dark, the Swedish shower was interesting, indoor pool roof needed repairing so when it rained the areas that were meant to be under cover around the edges got wet.

We booked via American Express platinum to eat at calima their Michelin restaurant but cancelled due to the reviews and the fact it was 19 courses!!!

Eat by the pool this was ok but would actually highly recommend the cappuccino water front cafe does amazing mini burgers and club sandwiches better than hotel by far but pricy..you can charge to your room though.

Rooms were fine jack and Jill sinks nice shower toilet daily linen change and clean plus turndown service with chocolates and slipped laid out very nice.

Used the business centre to print which was free and the free wifi was great.

Staff were helpful and the head bar man very nice.

Pricy for room size so go for cheapest without view location great 15 mins walk from Marbella old town or 15 taxis to Portuo Benus worth a visit.

Will return.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, April 20, 2013
Dear Mr. Matthew W,

First of all, thank you for having taken the time to leave a comment about your experience in our hotel Gran Meliá Don Pepe.

It is of relative importance for us to know what your impressions were whether satisfactory or not, so we can constantly enhance your expectations.

We are delighted to be informed that you enjoyed the Breakfast Buffet and that you also appreciated the specialities at the Grand Caffé Cappuccino. It will be a pleasure to share your comments with our team.

Moreover, we are very proud of your words regarding the hotel. We would like to inform you that we have taken into consideration all of your remarks so we can keep on improving them.

On behalf of all the team of Gran Meliá Don Pepe, we send you our sincerest regards and wish to see you again among us.

Greetings from heart ,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Rhode Island
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 28, 2013

Everything was wonderful about this hotel except for the bathroom. It was small, and I never got hot water in the shower, even though I asked three times. The water temperature never went above lukewarm. Other than that everything was exceptional. The staff was extremely friendly and helpful. The hotel is a one minute walk to the beach, and the view was amazing. The hotel was very clean and well kept. The breakfast buffet was the best that I have ever experienced.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaadA691, E-Guest Experience at Gran Melia Don Pepe, responded to this review, April 30, 2013
Dear Mr. Patrick G.

On behalf of all the staff of The Gran Meliá Don Pepe, we would like to thank you for sharing your kind opinion on Tripadvisor Website.

It has been a pleasure to receive such good comments; we will share them with all the team. Kindly accept our sincere apologies for the problem with the water temperature. We will do our best in order to avoid it ever. We really appreciate your comments, we do take them into account in order to keep improving our service, ensuring a good quality service and guest satisfaction.

We are looking forward seeing you again at the hotel and providing you another unforgettable stay.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smyrna, Georgia, USA
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 22, 2013 via mobile

This was our first trip to Marbella, Spain and we stayed in a Superior King room that faced the ocean. The room was clean and upgraded in the bathroom - which was a bit smallish. We were somewhat surprised that our King size bed was actually just two twin beds pushed together with king-sized sheets and a comforter on top of it. The mattress quality was only average, but not terrible. The breakfast buffet was very good, as there was a plethora of food and drink options and the view from the garden-side restaurant was nice. We also found the location of the hotel to be very good, as there is plenty of shopping nearby, and the beachfront boardwalk and cafe's are just past the garden/pool area. The service from the hotel staff was very good. They made special accommodations for us to have an early morning continental breakfast on our first morning, given we had a 6am pickup for a Morocco tour. The breakfast buffet didn't start until 7:30a, so we were pleased by this accommodation. The hotel itself was very nice inside. There was always a great atmosphere with light music and candle scents throughout the lobby area. The outside of the building was a bit more rustic, but that seemed to be the trend for most of the hotels in the area. Overall, it was a good option for a beachfront stay in Marbella.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, March 23, 2013
Dear Harg 82,

What a big pleasure to read your nice comment referring your last stay with us. Thank you so much for it and for sharing it with another Tripadvisor's users.

We are very proud to know that your last experience in Gran Meliá Don Pepe, satisfied your expectations. Be sure that we will share your comments with all our staff.

We will take good note about your comments about our hotel in order to keep improving.

It would be a pleasure to see you again.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 17, 2013

We travelled to the Don Pepe in early March for an nutter national conference.
From the outside it looked a little tired but inside was much prettier with a lot of glass & plants.
On closer inspection the tiredness was around inside - more 3/4 star than 5.
Maybe it wasn't helped by the fact that it rained constantly while we were there - so we couldn't spend any time in the beautiful gardens or the lovely pool area!
The biggest problem for everyone was the awful wifi reception! If you are selling yourself for conferences & also for holidaying people free wifi is only worthwhile if you can get & keep a connection & then if its fast enough to be of use.
On the plus side there are lots of good seating areas for meetings (although the hotel could make a lot more money if they had staff going round asking if people wanted drinks/snacks)
The room was a good size with a nice bathroom, the breakfast was a very good buffet & the staff were friendly & helpful.
The hotels setting on the sea with the promenade outside is good & it's a nice easy walk to central Marbella or Puerto Banus -(we only did it in the dark when it stopped raining but am sur it would be lovely in daylight sunshine).
Overall a good hotel but nothing very special.

Room Tip: For a lovely sea view get a room on a higher floor to get above the trees in the garden
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, March 23, 2013
Dear Kelper 36,

We would like to thank you for choosing our Gran Meliá Don Pepe for your last stay in Marbella, as well as for taking your time to post your comments in this important web in order to share your valuable opinion with other web users.

We are very pleased to read that you have had a pleasant stay with us despite of the rain. Do not doubt this is our due and it is very nice to read we reach it during your stay.

We apologise for the problems with the WIFI, we are currently improving our facilities to offer a better internet conection. Fortunately is a pleasure to know that your your stay were not disturbed for a nice global experience with us.

We look forward to welcoming you back to the hotel on your next trip to Marbella. We will do our best to ensure you a comfortable and enjoyable stay in our hotel.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 16, 2013

With no doughts, this is the best hotel in Marbella if you are looking for best view,best beach,best restaurant , big and clean room ,kind staff and in the center of the city.
Excellent breakfast buffet . Definitly will stay again in this hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, March 23, 2013
Dear Raouf R.,

In the first place, we would like to thank you for choosing us for your stay in Marbella. And we would also like to thank you for having taken some of your valuable time to share your experience with the Tripadvisor Community.

We are very happy to know that we were able to make your stay enjoyable and our Hotel and Service met your expectations. And we really appreciate your positive comments about our room, staff and breakfast.

We look forward to welcome you back at The Gran Meliá Don Pepe.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Gran Melia Don Pepe

Address: Jose Melia s/n, 29600 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Marbella
#5 Luxury Hotel in Marbella
#8 Romantic Hotel in Marbella
#8 On the Beach Hotel in Marbella
#8 Business Hotel in Marbella
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Don Pepe 5*
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella

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