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“Excellent all round” 5 of 5 stars
Review of Gran Melia Don Pepe

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Gran Melia Don Pepe
5.0 of 5 Hotel   |   Jose Melia s/n, 29600 Marbella, Spain   |  
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Ranked #7 of 77 Hotels in Marbella
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Excellent all round”
5 of 5 stars Reviewed January 3, 2013

This hotel is in a great position a short walk from the old town, on the sea front and a short taxi ride to puerto banus. It has a small gym BUT there are 2 excellent gyms ( O2 wellness centre is the closest).. with all facilities and classes within walking distance and they have classes, including spinning, body pump, combat etc...

The kids club is convenient and well run by "Peter Pan" who is great with kids of all ages. The spa is very small as is the indoor pool - but clean and tidy. The hotel is always pristine and staff always efficient and welcoming.

Room Tip: We have stayed in mountain view, sea facing and suites - all are very well appointed. New suites are...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review, January 4, 2013
Dear Michele L.,

Thank you so much for posting this nice comment referring on Tripadvisor Website. We will share it with all the staff and especially with “Peter Pan” who will be so proud about your comments.

As you know we are continuously working for keep improving our resort and facilities.

We look forward to welcoming you back on your next trip at the Gran Meliá Don Pepe and offer you the same experience as your last stay.

Greetings from heart,

Lluis M. González
Red Glove Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Drammen, Buskerud, Norway
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 28, 2012

Not only was the weather brilliant, the hotel and its service was too. Service is excellent, from room maids to the front desk. However, the Chritsmas eve menu was disappointing, so was the dinner (Monk fish) the following night. The breakfast is fantastic though, all in all, our stay has been a success. We've come to Marbella several times, and we'll be happy to stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review, January 4, 2013
Dear Dag R.

First of all we would like to thank you indeed for having taken some of your valuable time to send us your opinion.

We really appreciate your comments, do not hesitate that we will take good note about them in order to keep improving our service, ensuring a good quality service and guest satisfaction.

Looking forward to welcoming you again and making your stay an unforgettable experience

We send our best greetings from heart,

Lluis M. González
Red Glove Service Manager
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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 23, 2012

- check in was excessively slow and lengthy; there was no one else in line actually, so it was pure inefficiency on their part.
- rooms were on the small side and bathroom resembled those in budget hotels
- claims to be a 5* and we paid a 5* rate so when there were no complimentary drinking water in the room I asked for some only to find out they were only available at EUR5 a bottle in a brisk tone followed by a slammed receiver
- asked for an empty plate so I could cut some fruits but was charged EUR6 for sending an empty plate to my room
- good valet and housekeeping won't be enough to warrant my return.

I will never stay at this hotel again next time I am in Marbella.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review, January 4, 2013
Dear Tzeyi P.,

First of all we would like to thank you for choosing our hotel for your recent stay in Marbella and for sharing your opinion with other travellers on Tripadvisor Website.

We are really concerned about your comments. We continuously strive to offer our guest a 5* service. Knowing that, in your case, we have not achieved it make us feel unhappy.

We will keep working hard in order to further improve and offer our best quality of service and product.

It will be a really pleasure if you decide to give us a new opportunity to better serve you in the future.

We send our best greetings from heart,

Lluis M. González
Red Glove Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2012

Very nice hotel, good service and very good breakfast. Go for red level seawiev room, the wievs are exceptional, you can see Gibraltar etc. Nice pool, location also very good. Try also Champagne bar and spa, nice;-)

Room Tip: red level seawiev
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review, January 4, 2013
Dear Finnish_traveler_12,

On behalf of all the staff of The Gran Meliá Don Pepe, we would like to thank you for sharing your kind opinion on Tripadvisor Website.

When we read a comment as your the only answer we can say is; Thank you for choosing us and for being our guest.

We will be more than pleased to share your comments with the rest of the team.
We look forward to meet you again soon and have the opportunity to give you our warmest welcome to your new home in Marbella.

A greeting from heart,

Lluis M. González
Red Glove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 28, 2012

Stayed at the Gran Melia Don Pepe for a conference about two months ago. Paid my room in advance and services was paid at check-out. As I just received my credit card bill it appeared that the hotel has now, almost two months later, charged my personal credit card (used at check out) with 953 Euro to cover unpaid services used by the conference bureau and owed by the conference bureau to the hotel.

Would recommend anyone staying at this hotel to be very careful about sharing any credit card information with the hotel.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review, December 8, 2012
Dear Mr. or Mme,

First of all we would like to thank you for choosing our hotel for your recent stay in Marbella and for sharing your opinion with other travellers on Tripadvisor Website.

We are very concerned about your comments. As you know the feedback we receive from our guests are of invaluable assistance.

Please be so kind to contact us at the e-mail address gran.melia.donpepe@melia.com in order to explain you more in detail all the charges we made on your total invoice.

We beg you accept our apologies for not having exceed your expectations,

Greetings from heart,

Lluis M. González
Red Glove Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

Just returned from 5 days in Marbella and stayed in the Gran Melia Don Pepe. The management and staff were beyond my expectations and couldnt be more helpful and courteous could not recommend this hotel more highly really enjoyed ourlselves. We have stayed in numerous Melia Hotels and this is by far the best. Thank for making our holiday memorable.
Libby Ireland

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review, December 8, 2012
Dear Hazel M.,

Thank you very much for your kind words and for taking the time to share your experience with the Tripadvisor Community.

We are very happy to read that you enjoyed your last stay at the Gran Melia Don Pepe.

We highly appreciate your comments, thanks to them we can continuously keep improving.

Thank you once again and we hope we can meet you again as soonest as possible.

Greetings from heart,

Lluis M. González
Red Glove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 20, 2012

just returned today after a 2 night stay in don pepe, what a brilliant hotel, this hotel is a success as a result of its brilliant staff, what a warm welcome we got, very efficient, room ready at midday, wifi free in all areas of hotel and password offered without being asked for, map of marbella given to us, bill didnt have to be settled at check in, stayed in room 426, very nice mountain view room and very spacious, clairns products in room an added bonus, breakfast excellent, indoor pool lovely at this time of year, everywhere so clean, when sun out yesterday, lovely to see towels and mattresses on the loungers, thanks for brill stay, will be back, also a BIG thank you to staff for bottle of cava on ice left in room as a birthday wish, because stay booked during my birthday month, really nice touch, definately a MELIA hotel,

Room Tip: high up floor
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review, December 8, 2012
Dear Mr. Cork,

On behalf of all the staff, we would like to thank you for choosing our Hotel for your stay in "La Costa del Sol", as well as for taking the time to share your opinion with the Tripadvisor Community.

We want to thank you for your kind words and for being our guest,

Greetings from heart,

Lluis M. González
Red Glove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Don Pepe

Address: Jose Melia s/n, 29600 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Marbella
#3 Luxury Hotel in Marbella
#6 On the Beach Hotel in Marbella
#8 Business Hotel in Marbella
#8 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Don Pepe 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella

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