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“Amazing holiday - 1st time in Marbella ” 4 of 5 stars
Review of Puente Romano Beach Resort Marbella

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Puente Romano Beach Resort Marbella
5.0 of 5 Hotel   |   Bulevar Principe Alfonso von Hohenlohe s/n, 29602 Marbella, Spain (Formerly Hotel Puente Romano)   |  
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Ranked #7 of 77 hotels in Marbella
Gerrards Cross, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Amazing holiday - 1st time in Marbella ”
4 of 5 stars Reviewed 2 days ago NEW

Overall we were very pleased with the hotel. Went with our two young children and made good use of the pool and beach facilities. Room was very nice and appointed exactly as expected though could have used a little more light and better air conditioning.
The grounds of the hotel are simply gorgeous- romantic for adults and plenty of cute bridges and fun paths for little ones to explore. Children only did the kids club twice but had great things to say.

Breakfast was delicious and had so many options. Lovely. Other than breakfast only ate on the property at the del mar and the pool bar. Can't say we were terribly impressed with either and honestly I found the €19 euro children's meal insane (for reference, my children are 4 & 7). Children's meals were that cost at every restaurant on the property and the food we encountered just didn't warrant the price. In addition, we tried to book a few dinners for our stay upon arrival and the hotel was almost completely booked. I do think people staying at the hotel should have first rights to reservations- perhaps we'd have more positive things to say if we'd had more opportunity. That said, service at the hotel, from housekeeping to bar service etc was superb.

We especially loved having drinks after dinner at the plaza area and we enjoyed the entertainment though I'd second what someone else said about providing some variety.

Helpful hints? Book ahead if you want to eat there. Wifi there is rubbish so be prepared. Palapas by the beach are free to hotel guests but right next to the free ones someone has set up a bunch and charges for them. Actually super cheap at €7 but not when compared to free! Spa is small and not a lot of options so I went to Marbella club next door which was wonderful and a sister property so they could just charge to my room. Wonderful place overall though of course some small improvements could be made.

Stayed August 2014
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Nice stay but restaurants like bibo and namazake always booked we are here for 3 days and trying. Hopefully something will give the room is good but not great the beach is nice the restaurants del mar is good but a bit pricey, we are here for another few days. It's a good location also a bit away from puerto banus

Stayed August 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Director General at Puente Romano Beach Resort Marbella, responded to this review, yesterday
Dear Guest,

Thank you for taking the time to share your experience while still staying at our Resort. We always like to receive feedback from all our guests and every opinion is very valuable to us.
We are very pleased that you find the hotel nice. I am sorry that you are finding difficulty to make reservations in some of the restaurants . Due to high occupancy and lots of demand for restaurants inside the Hotel, in the summer we bound to get fully booked and it is always recommendable to make an advance booking. Please rest assured that our guests in the Hotel come always first and we try our very best to provide the services as they are expected.
Please contact me personally at the Hotel or via email at manzur@puenteromano.com and I will assist you with your requirement.

Best regards,

Jorge Manzur
General Manager

manzur@puenteromano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redhill, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you want four days off from the world, take a BA Club class flight to Malaga, a taxi from the airport and move into a junior suite at the Puente Romano near Marbella for three nights. Job done. The suite was comfortable, the food in their restaurants was good and the staff ( apart from one) were friendly and helpful. What more do you need? I had a lovely time.

Stayed August 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a fantastic property built around a magnificent garden and creek that runs all the way from the top (reception and shop area) to the very beach.
We booked here for a family retreat beginning of August including 4 families with adults, teenagers and kids. It is fair to say that the property has something for all age groups.

The garden is simply remarkable both at day and night time with some incredible and exotic species that I have never seen before. It is definitively one of the highlights of the property and worth spending the time exploring

There are three different pool areas with alternative atmospheres as well as direct access to the beach and a variety of marine activities. As for restaurants the selection is one of the best I’ve seen in many years travelling to beach resorts around the world. We enjoyed very much the amazing seafood and live music at Sea Grill and Del Mar restaurants at the beach area and dined there several nights. We also tried the Japanese, Lebanese and Dani Garcia’s light restaurants and found them all quite delightful. Worth mentioning is also the organic café adjacent to one of the quietest pools; it became one of our favorite options for light lunch during the day. We also tried the two start Michelin Dani Garcia restaurant and were quite impressed and satisfied with the cuisine and service. It is highly recommended to book your reservations for dinner as soon as you get to the hotel, since they fill up fairly quickly.

One of our preferred stop areas was the central square area for pre or after dinner drinks. The area is quite lively and there was live music every night. During weekend nights the whole area becomes a large club with a lot of visitors from out of the hotel. Some nights we chose to avoid the noisier crowd and went for after dinner drinks to the Sea Grill and its elegant lounge adjacent to the restaurant.

It is amazing that despite the flurry of activities around the hotel at any time during the night or day, the rooms are still quite isolated and the sleep quality is quite good. The rooms themselves are large and well equipped. We found some of the furniture in ours a little bit run down. It was disappointing that our bed was a double bed as opposed to a king bed. Both beds were made separately and moved apart; we complained to reception and they promptly sent housekeeping to change our sheets to make a single bed out of both separate mattresses which is not ideal but worked.

We also made extensive use and enjoy the racquet club. It is a world-class facility with a fair amount of tennis clay courts and paddle tennis. We played paddle and tennis every day and booked a tennis pro a couple of days. The facility includes a cafeteria, pro-shop and a decent gym. There were also an extensive array of sport activities organized throughout the week.

The little ones enjoyed the kids club every morning and they could not wait to get there after breakfast. Staff at the kids club was very attentive and engaging with the kids.

We also made use of the spa which we found fairly small for the scale of the facility. I believe it is currently under renovation. My partner was offered a treatment at the adjacent sister property spa (Marbella Club) and came back very impressed of the spa in that facility

Very liked and recommended is the bike rental service. You can access the beach pathway directly from the hotel and bike all the way to Puerto Banus on one side or to downtown Marbella on the other side, without leaving the beach pathway. That is the only time we left the hotel property during our 7 days stay; it was very appealing to us being able to drop the car the first day and have everything you need at walking distance.

On improvements I should mention:

• a little bit of attention to room furniture which is showing some run down,
• more variety on the selection of live bands (the group playing at the central square was excellent but showed up every single night and ended up listening to same repertoire)
• The staff is super friendly and attentive but I still found remarkable that some individuals did not speak a word of Spanish (particularly at the organic café) You are in Spain after all…..

Just some minor improvements in order to make a wonderful property, superb.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Bearing in mind that we travel a lot both in Europe & The USA, this hotel is one of the best hotels we have stayed in. Apart from the excellent staff, the quality and variety of food offered is of the highest standard. We will defiantly be staying here again and recommending it to all our friends.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just back from a fabulous weekend . This was our third time returning . We stayed in a suite which I would highly recommend . The service in the hotel was excellent and you could not ask for a better location. A visit to Suite bar is a must. The guy on the drums is amazing.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Wasn't disappointed at all with anything in this hotel, the restaurants are world class esp del mar " where we had lunch most days! Service by pools were amazing, room cleaned to highest of standard and all the staff extremely helpful and couldn't do enough for us!

Georgiana from customer relations made sure our stay very enjoyable and overlooked things to make sure we had the best trip here with our families.



So would highly recommend this hotel

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puente Romano Beach Resort Marbella

Address: Bulevar Principe Alfonso von Hohenlohe s/n, 29602 Marbella, Spain (Formerly Hotel Puente Romano)
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Marbella
#4 On the Beach Hotel in Marbella
#5 Business Hotel in Marbella
#7 Top resorts Hotel in Marbella
#8 Family Hotel in Marbella
#10 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Puente Romano Beach Resort Marbella 5*
Official Description (provided by the hotel):
The Hotel Puente Romano, member of The Leading Hotels of the World, is situated on the southern coast of Spain in the Costa del Sol within the “Golden Mile”, a residential area between Marbella and Puerto Banus, just 35 minutes’ drive from Málaga Airport.The heart of the Resort and its social focus is the Roman Bridge (Puente Romano) from which the property takes its name. This ancient artefact from the first century is a remaining structure of a road which once linked Cadiz with Rome, the Via Augusta.Resembling an Andalusian village, the 278 spacious guest rooms are spread in 27 three–storey villas, scattered around 55.000 sq. m. of lush, sub-tropical landscaped gardens, gently cascading down to the Mediterranean Sea. Over 400 species of plant life have been brought to the gardens from all around the world, many literally in a suitcase courtesy of HRH Principe Alfonso de Hohenlohe, the founder of the Puente Romano. ... more   less 
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Also Known As:
Puente Romano Hotel
Puente Romano Marbella

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