We have been coming here for about 20 years or so with our children then a pause ourselves
Then with one of our grandchildren . We have always liked liked the place since reading about it as one of the best 100 hotels in the world around 25years ago by the Harper and queens travel writer , the gardens , so pretty , then the 3 pools , the beach restaurant , the buffets etc.
Last time about 5 years ago , my goodness a makeover with taste has taken place .
The beach restaurant ,now the sea grill is a place that dreams are made of of at night particularly
Or by day , we arrived in time for lunch a week ago what a setting , simply sensational , the food does not quite match the surrounds ,but is still good , the service perfect .
At night on subsequent meals our feelings were reinforced -this is the place in Marbella-we did venture out of the hotel once , but regretted it , returning to have a drink in the Hollywood splendour of the bar area .
We also had lunch at their Del Mar on the beach -excellent .
The serafina independently run from the hotel was a dissapointmenr , sadly ,tepid food , nothing special at all , we had high hopes here after the reviews , maybe a bad night , but we didn't try it again.
The problem was our first course was presented in 5 minutes , mine was crab cakes with a very bland sauce ,and I love crab cakes, my wife prawn pil pil curiously not spicy , hopeless. Truly .
And so it continued .
The snacks at the smaller pool at lunch were perfect , service again excellent, not haute cuisine but just right for lunch.
Our room with it's vast bathroom and large balcony , was perfect , a garden deluxe suite .
We had 2 buffet lunches at the Marbella club next door ,part of the same group , my goodness , this was luxury made flesh, the best buffet with lobster , best beef Wellington , the best asparagus , I could go on, any meet or fish cooked as you want, even the suoerlative sandy lane buffets paled by comparison .
A drink or two in the plaza at the hotel of an evening with a live band was a plus .
Didn't try the suite or the Japanese as they were not open during our sty.
So all in all, combined with fabulous October weather in the 25/28 range , no wind , blue skies we had a ball.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for staying at Puente Romano during your visit to Marbella and very grateful for your positive feedback.
We have made several recent changes to the Food and Beverage outlets throughout the hotel in order to satisfy guests who are looking for a wide range of cuisine combined with beautiful settings. It is very disappointing to hear about your experience at the Serafina Restaurant, they do always deliver very good service, however your opinion is much appreciated and will guide and assist them to keep improving their services.
Please also note we are currently undergoing a new Spa project in the hotel by the beach front, this will add more value to our facilities and guests can enjoy a nice treatment and get totally pampered.
We are extremely pleased you enjoyed your stay with us and await your return in the near future. Next time hopefully you will have the chance to visit our Namazake and Suite Restaurants as guests continue to praise their service and meals.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.