I have stayed here 5 times. Staff exemplary, without exception. Until a few nights ago, when I booked in only to delight in the ear splitting loud noise from a party in the rooms below. Phoned night reception to sort it out. An hour later, after no feedback, I phoned again to be told "security stood outside your rooms and reported no noise". "So I am imagining it then?". After much hoo and a lot of har, said receptionist came into the room and agreed that I was suffering from aural hallucination and moved us upstairs but with a begrudging attitude that peaked at a whacking 11 on the Fawlty Towers scale. One bad apple has lost this great hotel my business. Keep up the good work the rest of the staff.
- Official Description (provided by the hotel):
- The Hotel Puente Romano, member of The Leading Hotels of the World, is situated on the southern coast of Spain in the Costa del Sol within the “Golden Mile”, a residential area between Marbella and Puerto Banus, just 35 minutes’ drive from Málaga Airport.The heart of the Resort and its social focus is the Roman Bridge (Puente Romano) from which the property takes its name. This ancient artefact from the first century is a remaining structure of a road which once linked Cadiz with Rome, the Via Augusta.Resembling an Andalusian village, the 278 spacious guest rooms are spread in 27 three–storey villas, scattered around 55.000 sq. m. of lush, sub-tropical landscaped gardens, gently cascading down to the Mediterranean Sea. Over 400 species of plant life have been brought to the gardens from all around the world, many literally in a suitcase courtesy of HRH Principe Alfonso de Hohenlohe, the founder of the Puente Romano. ... more less
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- Also Known As:
- Puente Romano Hotel
- Puente Romano Marbella