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“Wonderful to be back. ( 3 to 6 Nov,2012)” 5 of 5 stars
Review of Puente Romano Beach Resort Marbella

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Puente Romano Beach Resort Marbella
5.0 of 5 Hotel   |   Bulevar Principe Alfonso von Hohenlohe s/n, 29602 Marbella, Spain (Formerly Hotel Puente Romano)   |  
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Hotel amenities
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Ranked #6 of 77 Hotels in Marbella
Lisbon, Portugal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Wonderful to be back. ( 3 to 6 Nov,2012)”
5 of 5 stars Reviewed November 9, 2012

Had not been here for 2 years; it was like returning home. Everything was excellent, except the Internet in the rooms.Too slow for words. The technician was called 2 or 3 times and was most helpful but could do nothing about the speed.A hotel of this quality should have Internet to match.Room service was extremely good as was maid service,reception and concierge. Same goes for the luggage men ..My only other complaint is that the breakfast croissant,petits pains au chocolat were below standard. The small white flour and whole wheat breads were delicious as was the butter.
I thought it unusual that the room, F14, did not have flowers. There was a vase with water though.....a rose did appear with every room service tray. I plan to return soon and hope to be able to return, if the price is right !

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort Marbella, responded to this review, November 27, 2012
Dear Guest,

Thank you for your visit again to Puente Romano. We appreciate very much to receive your feedback regarding our services. We are always very interested in our guests' point of view which helps us to improve our facilities and provide a better service. Every year we engage in new projects to upgrade our standards, it is our main goal and obligation to keep our guests satisfied and encourage them to visit us more.

We are looking forward to welcome you back to Puente Romano and make sure you have a wonderful stay with us.

Best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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553 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 5, 2012

Loved the location--beautiful beach resort. Rooms were great although some had a musty odor.Probably the case with all beachside resorts.
Everyone was very accommodating. Breakfast was amazing! Great quality and selection! Only complaint was that bar and restaurants on premise were extremely pricey.
Would return to this hotel for sure!

Room Tip: Be sure to get a good view, our room had a huge palm tree blocking the view! Garden views are extrem...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort Marbella, responded to this review, November 26, 2012
Dear Guest,

Thank you very much for sharing your comments and letting us know about your recent stay at Puente Romano. We are very pleased that you have enjoyed our facilities and the team have made your visit comfortable.

It is our hope to have the opportunity to welcome you back in the near future.

Best regards,

Hotel Management
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2012

I went for October half term with my three boys, aged 15,14 and 10. The hotel was excellent, with pretty Andalucian village feel. Our two large interconnecting rooms were large and pretty. The beds were extremely comfortable so good sleep was had by all.The service was excellent especially the man on the front desk who was charming. Food was excellent (but expensive) and the Japanese restaurant was great for my birthday celebration although service was slow.
The heated swimming pool was most welcome in October. The tennis centre was magnificent with both clay and hard courts available. The downside was that rain of amazonian proportions fell constantly for two days, two of my boys cut their feet quite badly in the swimming pool but most annoyingly my favourite and expensive rain mac was removed from my bedroom!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort Marbella, responded to this review, November 23, 2012
Dear Guest,

Thank you very much for sending your opinion and for your feedback about our services. From every comment we learn more and encourages us to follow the guests' interests and provide more comfort for their next stay.

We hope to welcome you back to our Hotel Puente Romano specially when we have better weather in Marbella.

Best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 23, 2012

This is a truly lovely hotel with gorgeous gardens and luxurious rooms. We were there in the off-season (October) and experienced fog every morning, but the hotel felt private and quiet. The ONLY reasons we can't give it 5 stars are: 1) the Concierge made several poor recommendations (a mediocre restaurant, and Gilbraltar -- not worth the trip), and 2) restaurant service was spotty, including delivering very expensive food to the table just after one of us had left to use the restroom -- it was cold by the time she returned, as was mine because I waited. However, if you eat elsewhere and generally ignore the Concierge's recommendations (or check them out first on TripAdvisor), you'll have a true 5-star experience.

Room Tip: Only 2 of 24 buildings (Y and Z) actually front the Mediterranean, so "sea view" rooms may...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort Marbella, responded to this review, November 6, 2012
Dear Guest,

Thank you very much for sharing your opinion. We are pleased that our installations have been satisfactory and made your stay pleasant. We are sorry that the restaurant recommendation was not entirely pleasing. This is quite surprizing as our Concierge team out of long experience would not suggest any unknown places to our guests. In this case we are sincerely sorry for your bad experience; we have shared your comments with our concierge team so they are well informed for the future.

Thank you again for your concerns, we look forward to welcoming you back to Hotel Puente Romano.

Best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 22, 2012

Hotel buildings and setting were excellent lovely pool,room service second to none. Bathroom complimentary items were exceptional although toothbrushes would have been more useful than some of the items supplied. The main criticism I have of the hotel is the cold "hot" food for breakfast in the morning. Fried eggs, sausages, bacon, all stone cold. Even the plates were not heated which contributed to the poor quality of the food certainly not 5*. Hope they dont get a visit from the food/health inspector as it doesn't meet food hygeine standards for the service of hot food.

Room Tip: Good rooms around the heated pool in the winter. Sheltered and nice pool
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort Marbella, responded to this review, October 24, 2012
Dear Guest,

Thank you for your genuine feedback. We appreciate every positive or negative comment we receive from our guests. We are very pleased that some of our services made a good impression on you; however we are extremely concerned about the service at the Breakfast room and served cold meals. Please accept our sincere apologies; our F&B team is always in control to make sure everything is in order during the breakfast service. We are well aware of your comments our department head will investigate the incident to prevent any further disappointment.

Once again we thank you for sharing your remarks. We hope to have the opportunity to serve you better in the future.

Best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 17, 2012

We stayed at the Puente Romano for a week at the end of September and really enjoyed it. We were upgraded to a deluxe junior suite on arrival which got the holiday off to a great start. The room was big, beautifully decorated and with a balcony which has its own sun loungers and chairs and table. The hotel is located on the beach and Puerta Banus is walkable in around 40mins along the sea front. Both Marbella and Puerta Banus can be reached in 5 mins in a taxi, or for around 10 Euros. Buses also go from right outside the hotel and cost just over 1 Euro per person for the same journey. The gym was small but well equipped, part of a tennis and spa complex which the hotel shares with another 5* hotel. We didn't eat at the hotel as we preferred to go to Marbella or Puerta Banus, but there's plenty of choice from the restaurants available on the hotel site. All in all a lovely stay - the hotel is pretty expensive but we felt it was worth it for a restful week.

Room Tip: All rooms are probably quite nice - none face the busy roadside so most are likely to be quiet.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort Marbella, responded to this review, October 24, 2012
Dear Guest,

We wish to thank you for choosing to spend your holiday at Puente Romano. Thank you for sharing your feed back about your stay with us, we are very pleased that your one week holiday was pleasant and relaxing and you have enjoyed all the facilities.

We hope to have the pleasure of welcoming you back to our resort in your future visit to Costa del Sol.

Best regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertford, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 11, 2012

This is a hotel with a differnce made up of many different villas/apartments, spread over a good area but with everthing well organised. All the staff very helpful and general service very good. Food good and breakfast excellent we had brekafast outside several times and its just a joy. Grounds off hotel run down to the beach and beach restaurant very good Free wifi always good. All in all excellent get a rom on ground or first floor. All rooms good size and bathrooms the same.

Room Tip: low floor, near main building
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort Marbella, responded to this review, October 23, 2012
Dear guests,

We wish to thank you for taking time to share your feed back with us. Your comments will be shared with the rest of our team who would be happy and very encouraged by your remarks.

We are extremely happy to have pleased you with all our facilities and in the hope to have the pleasure of welcoming you back in the future to our resort.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Puente Romano Beach Resort Marbella

Address: Bulevar Principe Alfonso von Hohenlohe s/n, 29602 Marbella, Spain (Formerly Hotel Puente Romano)
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Marbella
#4 On the Beach Hotel in Marbella
#5 Business Hotel in Marbella
#8 Family Hotel in Marbella
#10 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Puente Romano Beach Resort Marbella 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Hotel Puente Romano, member of The Leading Hotels of the World, is situated on the southern coast of Spain in the Costa del Sol within the “Golden Mile”, a residential area between Marbella and Puerto Banus, just 35 minutes’ drive from Málaga Airport.The heart of the Resort and its social focus is the Roman Bridge (Puente Romano) from which the property takes its name. This ancient artefact from the first century is a remaining structure of a road which once linked Cadiz with Rome, the Via Augusta.Resembling an Andalusian village, the 278 spacious guest rooms are spread in 27 three–storey villas, scattered around 55.000 sq. m. of lush, sub-tropical landscaped gardens, gently cascading down to the Mediterranean Sea. Over 400 species of plant life have been brought to the gardens from all around the world, many literally in a suitcase courtesy of HRH Principe Alfonso de Hohenlohe, the founder of the Puente Romano. ... more   less 
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Also Known As:
Puente Romano Hotel
Puente Romano Marbella

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