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“If big beds and a view is your thing, this is pretty good.” 4 of 5 stars
Review of Melia La Quinta Golf & Spa Resort

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Melia La Quinta Golf & Spa Resort
5.0 of 5 Resort   |   Urbanizacion La Quinta s/n | Nueva Andalucía, 29660 Marbella, Spain   |  
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Ranked #24 of 77 Hotels in Marbella
Certificate of Excellence 2014
Lymington, United Kingdom
Top Contributor
205 reviews 205 reviews
51 hotel reviews
Reviews in 90 cities Reviews in 90 cities
171 helpful votes 171 helpful votes
“If big beds and a view is your thing, this is pretty good.”
4 of 5 stars Reviewed November 4, 2013

I had one day here on a business trip at the end of October.

The first gripe is that it's difficult to find. My agency had somehow put the map of the other Melia hotel in Marbella onto my order confirmation. It's on the road to Ronda, about 3m north of the main Marbella-Algeciras road. There are endless roundabouts. Once you get the right one (two up from the BP garage) there's one small sign amongst many others announcing the hotel. The resort hotel is two miles further on. The staff on arrival are friendly and welcoming. Rooms (ours anyway) are large, with beds to match. The views across the golf course to the mountains are spectacular. It's not a beach hotel, though, and if you want the sea, this isn't for you. It's beautifully quiet. There's a good pool. Breakfast is good, though there's a casual air about the service. Three of the hot items were used up when I ate (not late) and though the dishes were filled up willingly there was an inevitable delay. Orange juice also had to be refilled and the coffee machine was not functioning because it needed to be emptied of used coffee grounds. Lunch was potentially nice, though I had to send my fish back because, though allegedly local, it had been frozen and was still raw and cold in the middle. Problems are however put right smilingly. Staff want to help. The environment is relaxing. Once you learn that nothing here can really be done in a hurry, it's a pleasant spot. I shall probably use it again for the sleep quality and the peace and quiet.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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351 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Seaside
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 19 cities Reviews in 19 cities
114 helpful votes 114 helpful votes
1 of 5 stars Reviewed October 24, 2013

STAY AWAY FROM MELIA HOTELS AS IF YOUR LIFE DEPENDED ON IT!!!!!!!!!

I arrived to this hotel by taxi after a surreal experience at the Torremolinos: Melia Costa del Sol (read that review as well). When I arrived before even thinking about checking in I asked to speak to a manager. I was visibly angry so you would expect they would quickly get an English speaking manager, right? No, this is a Melia hotel. They had two managers "in a meeting". The "guest expectations" manager who barely speaks English and the front desk manager who speaks perfect English.

You guessed correctly, after keeping me waiting for a while the "guest expectations" manager came to speak to me but naturally there was no way for us to communicate because she doesn't speak English. Instead of getting the other manager, she brought over another girl who spoke much better, but not perfect, English.

Three times during our conversation where I told them the man at the Melia Costa del Sol refused to call them she said "I will have to call that hotel to see what happened" !!!!! As if I sat there lying to her !!!!!!! Never once did she say "Oh my god, that is terrible". She just sat there with an obnoxious face repeating three times "I will have to see what happened" . I felt like screaming at her "NO you do NOT have to see what happened, I have told you already three times what happened" but it was very clear that Melia does not properly hire or train their employees.

After all this absurdity, I checked in with the excellent front desk manager and specifically said it was on a "trial" basis because I needed to make sure their internet and air-conditioning worked perfectly. Some of their staff, especially their restaurant staff, are outstanding but the internet speed which was 1.5MB when i checked in had dropped to 500kb the next morning. UNBELIEVABLE!

The only manager on duty was the revenue manager who was fantastic. She could not believe all the other experiences I'd had at both these Melia hotels. Ironic that they have a revenue manager who speaks perfect English and knows how to treat guests, but they have a "guest expectations" manager who doesn't speak English and has no idea how to treat guests.

As I was checking out, heading to the Marriott Marbella for what turned out to be a wonderful 7 night stay (and never to return to a Melia hotel EVER), there was another man checking in.

He had specifically confirmed a certain room but the girl checking him in (the same girl who helped me translate with the "guest expectations" manager who didn't speak English) told him "no, we have you in room 206". The man was FURIOUS. He had stayed at their hotel many years when it was a Westin and always had the same room, no problem. The year before, they came for the first time that this hotel was a Melia and had the same problem. Despite booking the same room for years, Melia didn't bother to block that room for him. So two years in a row this man was furious and frustrated because the people at Melia are so incompetent they should not even bother running hotels.

STAY AWAY FROM MELIA HOTELS AS IF YOUR LIFE DEPENDED ON IT!!!!!!!!!

  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mª José G, Director de Relaciones con Clientes at Melia La Quinta Golf & Spa Resort, responded to this review, November 4, 2013
Dear Seaside_6...,

I do not find this review fair with my Team but above all I do not find it fair with the hundreds of people all over the world who work hard everyday to provide Melia’s guest the best quality of service possible.

Although I do not really know what kind of intention is behind your words or even behind your attitude against us I can accept that in this case we could have done things in a better way in terms of welcoming a “visibly angry guest before even thinking about checking” and of course I do apologise for that. Obviously we have to be professionals and there are no excuses but I just want to beg you please next time you want to express your discrepancy do not insult or disrespect people. Sometimes that helps…

On the other hand I am glad to know that you changed your plans and decided to stay in Marbella instead of going to Holland (as you told to the Front Desk Manager before leave the Hotel). It was our pleasure to keep your belongings here during a few days and also I would like to thank your comprehension when we ask you to pay only one night of cancellation fee instead of the seven days left as agreed in the contract.

Finally once you have found that wonderful place to stay here I sincerely hope you decide to come back again to this lovely part of the world and also recommend your friends and family to come.

Yours faithfully,

José Antonio Rubio
General Manager
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Amslon
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 15, 2013

What do mean, 1st up Melia is strong brand and great deals to be had online and if you are rewards card holder then your sorted. Rooms big, gigantic melia bed, nice views, sea, balcony, golf course side prolly best because sea facing rooms tend to be directly over the bar or restaurants. I can assure you sea facing rooms over the bar, you are not sleeping.

This is a Golf resort and they do conferences. (no brainer) large groups of men getting pissed not ideal. That is my main complaint. lovely pool, spa, grounds, good japanese food on site and parking.
Melia La quinta needs to be careful ensure their clients are getting getting what they want at a 5 star resort.
Stag nights are not what I would expect nor would expect no dampers on furniture scrapping away on the upper floors. We stayed in 2 different rooms, 2nd floor and 3rd floor.
Nonetheless the staff coped with it well. Very polite, always helpful.

Breakfast is ok, you are near Benahavis and 15mins tops Banus. 1hr drive to Ronda.
I would recommend it esp if you mad about Golf, want a good deal and staying for 2 days. if you are planning a week, then my advice would be ring up 1st and enquire re conferences. You have been told.

Room Tip: 3rd floor Golf course facing side.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mª José G, Director de Relaciones con Clientes at Melia La Quinta Golf & Spa Resort, responded to this review, November 2, 2013
Dear Outside101,

First of all, we would like to thank you for choosing our hotel during your stay in Marbella and for taking the time to share your opinion in this website.

We are really glad to read your comments about the impression of our hotel staff. We appreciate your feedback because this is the way to know what else we need to improve and modify in the future to achieve the guest satisfaction. Do not hesitate that we will take good note about your comments in order to keep improving our service.

We would like to see you again in our hotel Melia Marbella La Quinta, as soon as possible.

Kind regards,


Mª José Guerra
Guest Experience Manager
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Bury St. Edmunds, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 4, 2013

Myself along with 15 golfing buddies chose to stay at La Quinta for our annual golfing trip this year and if was a choice well made.We stayed four nights and played golf at the hotel (I would recommend courses A & B) and two other local courses.
About 45 minutes from Malaga airport and having three 9 hole courses of it's own it's a great location. The hotel has a small feel to it and is built in a more traditional style to many of the ultra modern hotels we've stayed in before. The hotel is very clean, well maintained and has large rooms (two double beds in our twin room which was nice) along with all the amenities you'd expect. There's a very nice pool and there was no fighting for loungers or indeed loungers covered in personal items with nobody there (so irritating at other hotels). The hotel provides a shuttle bus into Puerto Banus or you can take a cab for around 11 euros for the ten minute trip into town. Probably not a great location for people who like to walk places from the hotel, but we were happy with the transport available
We didn't eat evening meals at the main hotel, however the breakfast was of a good standard with the usual array of choices to suit most people and outside seating. We did eat at the golf club bar/restaurant (attached to the hotel) and the food very good and interestingly (and most welcome) the drink was far cheaper than in the hotel itself!
All in all very good an I would be happy to return.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mª José G, Director de Relaciones con Clientes at Melia La Quinta Golf & Spa Resort, responded to this review, October 10, 2013
Dear Braddy,

Thank you very much for taking your time writing these comments about your stay at the Meliá La Quinta hotel We are very glad that you have enjoyed your annual golfing trip with us.

We are pleased to know that you liked our facilities and you had been satisfied with our service and we completely fulfilled your expectations.

We hope to see you soon!!

Kind regards,

Mª José Guerra
Guest Experience Manager
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Leatherhead, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2013

The Melia La Quinta hotel was a great choice for us to spend our vacation. It has great facilities, especially if you enjoy playing golf. The hotel offers good quality of accommodation and the service is also very good. Breakfast was very nice with a good variety of fresh fruit and other warm delicacies. The pool was very refreshing and had very comfortable sunbeds to relax. Overall this was a good experience and I would come here again in the future !

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mª José G, Director de Relaciones Públicas at Melia La Quinta Golf & Spa Resort, responded to this review, November 2, 2013
Dear DamianNew7,

Thank you for taking the time to post your kind review on TripAdvisor.

It is a pleasure to know that our facilities, services and staff exceeded your expectations. Your positive feedback is very much appreciated. Our main objective is to offer the best service to all our guests and reach your expectations.

We hope to see you soon in our hotel!

Best greetings,

Mª José Guerra
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 19, 2013 via mobile

I have just returned from Melia La Quinta after spending 3 nights and 4 days. First impressions of the hotel were pretty good until we got to the reception desk and then things started to go wrong! On the positive or rooms were ready, despite the fact we arrived at lunch time, but the greeting from the receptionist was far from welcoming and we appeared to be more of an annoyance than anything else.

We weren't asked if this was our first visit (which it was) and we were given no introduction to the hotel or the facilities available to us.... In fact the only thing he seemed concerned with was making sure we either paid the €10 per night for the hotel car park (a rip off) or we needed to move our car out to the street. We were due to tee off shortly after our arrival but again there was no information provided about where to go in terms of getting to the caddy master etc

Our rooms were spacious, but as mentioned previously the floor was badly scratched and the number of clothes hangers was inadequate for even a 3 night stay!

Having eventually found our way to the golf course pro shop, we were once again 'greeted' by a rather rude lady who again provided little in the way of information or direction about where to go or what facilities were available. She gave us keys for our buggies but no direction to where they were or which ones were for us. Most frustratingly she didn't even see fit to tell us that we were going to be joined by a single player who was not in our party... This concept doesn't bother me or my playing partners in the slightest.... But being pre warned before you rock up on the first tree is usually an advantage!

On a positive note the golf courses were excellent and in very good condition... We found course A to be the most visually impressive, C the most challenging, and B was a tactical challenge but a good scoring opportunity for the clever golfer.

The final frustration was the gates to the pool being locked by security at 6pm despite all the notices saying it was open for use until 8pm... Something reception were unable to justify and unwilling to provide any solution for

Overall the hotel is nice, in a good location and has excellent facilities.... But be prepared to have to search them out yourself with little or no help from the 'customer service team' - and if you want to park your car securely it will cost you an extra €10 per night!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 17, 2013

We chose La Quinta to be able to visit friends who live in the Marbella/Banus area after spending some time further up the coast. We often stay in Melia Hotels and have always been impressed by their quality & service levels. We were given an upgrade to a poolside room which was larger than average, big comfortable bed, etc.etc. we were given an extra room key card so we could go out and leave a card in the electric box to keep the A/C going, and a welcome presentation of "luxury" bottled water and chocky biscuits daily (nice touches!).
Good breakfast/lunch menu & not silly prices, and a nice terrace to have it on. we didn't have dinner at the hotel, but the Japanese restaurant looked inviting.
Lovely pool & garden area. Didn't play golf there as the day we wanted (Sunday) didn't have early tee times available. So played at nearby Atolayah Park (at much less cost!).
Brilliant staff, everyone very friendly, courteous, & helpful. We had late flights home and the reception staff gave us a late as possible check out, then use of the beautiful Spa facilities to shower & change after lingering at the pool to get the last of the sun before returning to cold old UK!
The only niggle was that our room key cards never seemed to work. good job we were on the same floor as Reception and didn't have to walk too far to keep getting them re-validated. Same thing happened whenever getting out of the car park, where the room card should allow you to exit. No one seemed to know why, and we noted some other guests had the same issue. For this reason only I have downgraded Service to "Very Good".
That said, we will certainly stay here again.

Room Tip: Try to get a poolside room
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mª José G, Director de Relaciones con Clientes at Melia La Quinta Golf & Spa Resort, responded to this review, November 2, 2013
Dear JohnSet,

I would like to thank you for letting us know your opinion through the TripAdvisor web site and for your holidays at the Meliá Marbella La Quinta hotel.

It is a pride for the entire team to read your feedback and to know that your stay has been a nice experience. As you know our principal aim is to give you the best service, making your stay exclusive and unforgettable. Your comments about the attitude of the staff will be shared with the objective to motivate to continue with the best quality and guest satisfaction.
We are really sorry for the inconveniences with your room key cards. I would like to inform you we proceeded take the corrective action.

We would like to see you again in our hotel as soon as possible!

Warm regards,


Mª José Guerra
Guest ExperienceManager
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Additional Information about Melia La Quinta Golf & Spa Resort

Address: Urbanizacion La Quinta s/n | Nueva Andalucía, 29660 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Marbella
#6 Top resorts Hotel in Marbella
#7 Business Hotel in Marbella
#14 Luxury Hotel in Marbella
#16 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia La Quinta Golf & Spa Resort 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Melia La Quinta Golf Hotel Marbella
Melia La Quinta Golf And Spa Resort
Westin Marbella
La Quinta Marbella
Marbella La Quinta
Marbella Westin

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