We are currently on holiday for a week at this hotel and having researched so many options decided this was the one for us. Unfortunately, we are very disappointed with the lack of flexibility the Customer Quality Team have shown as they simply will not find us a room on 3rd floor although this is what I specified before booking, a week before arrival and one day prior to arrival. Each time I was assured this shouldn't be problem but to check with reception when we checked in which was on the Sunday.... No..... We were on 2nd floor and absolutely no chance until Tuesday to move to 3rd look. Then on Tuesday we were told the people in the room they had earmarked for us had decided to lengthen their stay. (I don't believe this for a second) and there were no other rooms of our category on 3rd floor. I had stated we old downgrade from the Premium Pool View if that's what it took or upgrade to a Junior Suite and we could pay a little more but I have just had fob offs and excuses. I was offered to upgrade though.... For an extra 180€ per night! The floor tiles in our room are stained and scratched and the room really could do with an overhaul. The pool and gardens are nice, the outdoor bar staff friendly and nice although for most 5 star hotels I have been to their is a waiter service to the sun loungers.... Not here. Little touches like that make a holiday special. I ordered a bottle of Cava to be in the room on ice for our arrival as we are celebrating our 10 year anniversary and it never arrived. i mentioned this and when we came back from our evening meal it was there but we decided to save it for our special day and then although it was unopened, for some reason, i can only presume the cleaner removed it. I have never known that before. The driver of the shuttle bus very friendly and helpful and 5 stars to Miguel on reception for his levels of customer service.
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- Also Known As:
- Melia La Quinta Golf Hotel Marbella
- Melia La Quinta Golf And Spa Resort
- Westin Marbella
- La Quinta Marbella
- Marbella La Quinta
- Marbella Westin