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“RUDE STAFF ASSAULTED ONE OF OUR PARTY” 1 of 5 stars
Review of Incosol Hotel and Spa

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Incosol Hotel and Spa
5.0 of 5 Spa   |   Urbanizacion Golf Rio Real S/N, 29600 Marbella, Spain   |  
Hotel amenities
Ranked #51 of 77 Hotels in Marbella
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“RUDE STAFF ASSAULTED ONE OF OUR PARTY”
1 of 5 stars Reviewed March 26, 2012

We had a party of thirteen on a hen weekend, at first glance the hotel seemed kind of OK but for only being there 2 nights i must say that the SERVICE OF STAFF WAS TERRIBLE. I would not have wanted to spend a third night at this hotel. A member of staff got into an altercation with a few members of our party on the hotel bus and ACTUALLY HIT HER!!! Completely appalled we tried to complain to the hotel, arriving back at the same time as the member of staff who was ranting and raving at the top of her lungs in a little room behind the reception desk.
Nothing was done, no action was taken against her and we were offered a bottle of cava!!!
CHEERS INARSESOL...

Room Tip: Tips on finding a good room, STAY ELSEWHERE!!!
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  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Lancaster, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 9, 2012

We have been here a few times in the winter and always been impressed with the grounds, pools and breakfast. This year similarly taken with these aspects, but realise now that the hotel is suffering from very faded grandeur and in need of refurbishment (apart from the beautiful if somewhat old fashioned ground floor reception area and the bar)

We were allocated a superior room facing the sea and with sunshine on the balcony in the afternoon. The room was very adequate although equipped very old fashioned small box like TV. Furnishings quite nice, beds comfortable sheets very crisp and fresh and changed every day. (no chocolates on pillow though unlike Parador at Nerja!!) Bathroom adequate and decent size but hair dryer very weak.

After enjoying sun on the balcony in the afternoon we found out that the room was overly hot and the air conditioning was only blowing hot air and no cold. ~It couldn't be switched off and the room was stifling even leaving the door and window to the balcony open.
Additionally, as soon as everywhere was quiet the lift which was near the room, was extremely noisy. Didn't matter too much as the place was empty....possibly 30 guests at a guess in this enormous hotel. Complained about the heat, to reception. To be fair the helpful gentleman did everything he could to solve the problem this was at 10.30 pm after returning from Marbella for an evening meal. They sent mechanic who switched the system off, so at least the air conditioning was no longer blowing hot, even though no cold was availble (their winter so they don't use it apparently) After expensive drinks at the deserted enormous bar, and a game of cards, we returned to the room. Housekeeping had been in and left the window and door open, the big curtain tied back and anchored with the little box TV. It was deffinitely a bit cooler and we managed to sleep at least until 4 AM when a late guest arrived and the clanking lift noise was experienced. The next day, we complained again and the same amenable and helpful gentleman arranged for us to change room..onto the next floor and away from the lift. This was an identical room, cooler and we still had the sun in the afternoon and beautiful sunsets. All was well Unfortunately at 4 am we were awakened by guests in the next room, arriving back from somewhere and conducting loud conversations, opening and closing wardrobe doors etc. This went on for an hour then peace and quiet (not worth complaining not the fault of the hotel) although obviously walls not very thick....
The rest of the 4 day break, passed without incident in the room.

The complementary bus too and from Marbella ..10 minutes away, was good, and on time.

Gymnasium, steam rooms, spa good.. deserted. Spa Treatments not used. as prices enormous.

Breakfast was excellent, waiters attentive, buffet well stocked...as you would expect for a (now 20 Euro charge..reduced from previous years) The whole hotel seemed to be practically deserted...no atmosphere. The staff are good and obviously trying their best, but
prices are still too high and a 5* rating is not now deserved. and the building needs desperate attention in some areas .

Room Tip: Do not accept any of the rooms next to the 2 lifts. Check where the sun is if's important to...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
109 reviews 109 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed November 7, 2011

Hotel very quiet when we visited at end of May, had the sauna and jacuzzi to ourselves. Lovely big heated pool, excellent food but quite a bit out oif Marbella, hotel bus not always reliable.

Room Tip: Rooms on south side overlook pool
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  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shropshire
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 30, 2011

What is this place? Is it a health spa? Is it an old folks home? Is it a "normal" hotel or is it a hospital? Half expected Bubbles D'Vere (from Little Britain) to come along shouting "just call me Bubbles Darlink!"
Stayed here for a few days in August. Found the hotel to be outdated and the staff exceptionally rude. On check in we were allocated a room with only two beds yet there were 3 of us. Very surly approach to this. Soon sorted but service with a smile is not on the agenda here.
Pool areas were lovely but fail to see how the pool bars can be closed in the middle of August. Quite an ordeal just to get a drink at this place! We only used the restaurant for breakfast, which was plentiful and tasty.
The room was nice and spotlessly clean. In it's heyday and can see that this hotel could have been 5* however not anymore. And the management could do with sending the staff on a customer service course!

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckinghamshire
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 9, 2011

The hotel was probably very nice in it"s youth but now it is tired, outdated and in desperate need of updating, definitely not worthy of it"s five star rating. Prices appeared excessive and the bar staff were exceptionally rude, as if you were invisible, with one waiter saying he was too busy to serve us once he was challenged as to whether he could see us standing at the bar. On a positive, the rooms were clean and the 45 Euro lunch buffet was excellent, both service & quality of food. There is a good courtesy bus service into Marbella regularly, which saves a 21 Euro taxi fare each way.

Room Tip: We upgraded by paying an additional 101 Euros per night to get a decent room
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  • Stayed August 2011, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 7, 2011

Incosol was one of the best hotels we have stayed at. Everything is very very classy - nothing flashy, just very high quaity. The rooms are very spacious and very well appointed. They have 3 large swimming pools and a jacuzzi thats good enough to swim lenghts. The restaurant is like the rest of the hotel - very high standard. The staff is excellent, very friendly and very service oriented.

The hotel is a bit outside the town and it provides a shuttle service to the Old Town and back. The hotel is really a spa and not a children's hotel though there were a few families other than ourselves.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2011 via mobile

This hotel is top class and the facilities are on par with all the other 5* hotels I have stayed in. My only complaint is that the bed for my wife and I was two singles pushed together and they set the sheets as singles. This took me 2 days and 4 lots of complaints to rectify. If you have a problem the staff do not want to help they just go into 'No speak English' mode.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Incosol Hotel and Spa

Address: Urbanizacion Golf Rio Real S/N, 29600 Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#24 Luxury Hotel in Marbella
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Incosol Hotel and Spa 5*
Number of rooms: 197
Official Description (provided by the hotel):
Incosol Medical Spa & Resort Hotel is an exclusive 5 star hotel located in the heart of Marbellaon the Costa del Sol, with 325 days of sunshine a year making us a heavenly resort to visit. It is the ideal place to come to relax and enjoy the good weather and its privileged location. In today’s stressful life the Hotel Medical spa is a perfect place to come where we can offer you an advanced health treatments centre with Spa, we offer the most comprehensive Health and Beauty Treatments in an idyllic setting with all the luxuries of a five star hotel. The three areas ( Medical Centre, Spa and 5 star Hotel) operate in a co-ordinated way with one goal: for our clients to achieve the maximum degree of fitness and well being, in terms of your health and quality of life, through individualizad integral treatments designed to meet your specific needs. ... more   less 
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Also Known As:
Incosol Hotel Marbella
Incosol Spa Marbella

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