We spent three nights in this hotel in our way back from Aguas Amargas in el Cabo de Gata. The hotel room was nicely decorated in white colours and was pretty big for a standard room. The bathroom was also big and had a bidet. It was spotless and clean> We also had a terrace and a minibar with reasonable prices.
The common areas were also clean and taken care. The restaurant was the basement and it looked a sad place as it was lacking of bright light. We had dinner the first evening we spent in the hotel and we were extremely dissapointed with the choice of food (low cost like tortilla de patata, pizza and things like that) which was expensive, 35 eur per person plus drinks not included. Instead, breakfast was delicious and with a broad variety of things, including cava.
Wifi is only possible under payment and this was another negative point to be highlighted. In our days, internet is free of charge in almost every hotel around the world, even in some coffee bars and restaurants. On top of it, it was something like 7 eur an hour, very expensive.
The staff at the hotel were very nice and professional, even the cleaners. Everyone tried to do their best to please us.
The beach club was really nice, we only used it to have our welcome drink (only two choices: San Francisco, a mix of fruit juices o Sangria)
Puerto Banus was 15 minutes walk from the hotel but Marbella was pretty far and we had to take the car each time we wanted to go there.
The hotel is ok but I don't think we will come back as it didn't meet all our expectations.
Don't go for a sea views room as the beach club will block the views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 26, 2012
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We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we reviews like yours are very helpful to know how our guests experience their stay.
It is our intention to make you taste the best of Mediterranean and international dishes at the Alhambra buffet, a space decorated in Andalusian style with Arabic touches. You can enjoy a live cooking show every night while enjoying one of the restaurant’s theme dinners. The new Snack Bar next to the pool also features live cooking and we work hard to achieve that the gastronomy is a pleasure at the Iberostar Marbella Coral Beach hotel. Therefore, it saddens us to read we were unable to conquest your palate and you didn´t like the setting. On the other hand, we thank you for highlighting that you find that breakfast was delicious and with a broad variety of things.
In relation to the cost of the wifi connection, we are pleased to inform you that we´ve passed your concerning remarks to the head office is this rates are established by them on a global level. Nevertheless, we would like to point out that you dispose of our wifi hotspot where you can enjoy this service without a charge during 30 minutes every day.
Further, we are satisfied to read that we were successful in many of our services. As you wrote that you enjoyed the nicely decorated room with big bathroom, the very nice beach club, the spotlessness cleaning and the efforts of our outstanding staff, we know you took some beautiful holiday memories back home, and to us this is part of our goal. We will certainly congratulate our human forces; they will be delighted that you wrote “Everyone tried to do their best to please us”.
Once again thank you for your feedback, we do appreciate all of your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience with Iberostar.
Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.