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“Very average!” 3 of 5 stars
Review of Iberostar Marbella Coral Beach

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Iberostar Marbella Coral Beach
4.0 of 5 Resort   |   Carretera Cadiz - Malaga, Km 176, 29602 Marbella, Spain   |  
Hotel amenities
Ranked #12 of 77 Hotels in Marbella
London, United Kingdom
1 review
“Very average!”
3 of 5 stars Reviewed October 17, 2012

Hotel:- Despite the fact that this is definitely not the best 4star hotel we have stayed in, compliments should go to the staff on breakfast duty who were 'top notch' and the food was quite acceptable. Shame that it is not possible to have some outside tables though. Although our room was showing signs of wear, it was furnished well with comfortable beds. Light, bright and clean with plenty of mirrors, sockets and good wardrobe space. Very disappointing that the air conditioning appeared to be 'turned off' during the night as this is when I appreciate it most - not good enough!
On arrival we were given a voucher for a complimentary cocktail at the SEASOUL Club. Despite the opening times being quite clearly displayed at the hotel exit and outside the club (closing 11.30pm) we had to make a special early visit before 6.30pm (which after a couple of disappointments we discovered to be the actual closing time!) to receive the only alcoholic 'cocktail' offered which was a very weak Sangria. The staff there were most unfriendly.
To end on a good note, the hotel is positioned well, much nearer to Puerto Banus than Marbella but both very pleasant walks along the coast. For a great meal, close by, pop across the main road to El Carnicero Grill, lovely place.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Marbella Coral Beach, responded to this review, October 19, 2012
Dear Gill,

As to us the vision of our clients is the clue to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review. We are fully aware that this is the best way to achieve superiority and excellence in our daily services.

We are very sorry that our SeaSoul Club couldn´t fulfill your expectations in any way. However, we would like to point out that to avoid misunderstandings we will adjust the display announcing the timetable valid only during summer. Also, we have passed your remarks regarding the variety and quality of the drinks and the lack of friendliness in the provided service to our maitre who will do his utmost to make sure that such won´t be repeated.
Regarding all the tips you kindly offered to make improvements, we will study the possibility to put them in practice and our heads of the departments involved are informed. We will work intern to see how to organize some of these proposals.

Last but not least, we are grateful for the nice comments related to our staff on duty during breakfast, it is satisfying to see that we achieved our main goal, being that our guests feel welcome and enjoy our desire to serve them. We lay high value on the client orientation of our employees, as we understand that this is a prime factor to achieve maximum client satisfaction. Therefore, all staff members are chosen according to a specific profile and additionally they are given appropriate training to provide the close and personalized service Iberostar is famous for.

Once again we would like to thank you for your feedback which gives us the opportunity to make improvements and thus offer all our guests an even better service, which ultimately is the goal of Iberostar. We hope you will have an opportunity to return and enjoy our Iberostar Marbella Coral Beach again in the future.


Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Hove, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2012

Believe all the positive reviews. The staff are very friendly, there are plenty of loungers by the pool and the buffet breakfast and dinner are excellent. Perfect location for a quiet relaxing holiday and only 45 mins from Malaga Airport by car.

Room Tip: Ask for high room with evening sunshine
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finland
Top Contributor
122 reviews 122 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed October 6, 2012

We have just returned from a week with half board at this hotel. Hotel is clean, quiet, food is very good and most of all, friendly staff. We had a lovely side sea view room to evening sun, it was great.
The hotel is pit of overpriced, you also have to pay extra for use of the safe installed in the room and for using the WiFi in the hotel room.
All in all great hotel, friendly helpful staff and good breakfast- relaxing holiday.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2012

Well after reading the negative reviews - please do ignore them.

My husband & I went for our Honeymoon at the end of September 2012 for 8 days.

*Hotel staff very friendly & helpful, as they new it was our honeymoon we arrived with Champagne in our room.

*We were not all inclusive - however when we booked through Expedia we booked breakfast at a very small price of £3.00 each & it was excellent a fantastic buffet everything you can imagine

*Free towels by the pool (unless you are at the Sea Soul club on the beach you have to pay) but to be honest the main pool is perfect & clean.

*We paid for the buffet in the evening once - the food was lovely but a little over priced at 35 euros each.

*Puerto baunus - 10 -15 minute walk on sea front.

*Rooms cleaned daily
*Bathroom towels changed daily

*As we had awful weather whilst there the hotel staff gave us another few free bottles of champagne - very kind.

*Big balcony to relax on

*PLEASE PLEASE TRY a lovely restaurant / bar called La Sala (http://www.lasalabanus.com/) the food was just amazing. We were told we had to book as it is the place to be - but the friendly staff always found us a table. Only 2 mins in a cab from hotel.

*Book in to have a massage at the Spa as they were very busy when I went - great massage.

All in all we were very happy with the service and hotel

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 3, 2012

For a little extra you could get a lot more is this hotel's motto. I have never been nickeled and dime so much by a hotel I was staying at. My husband and I unfortunately stay here for 3 nights during our honeymoon. When we arrived we discovered twin beds in our room. Even though it was clear on our reservation we wanted one big bed. They charge you for everything even the safe. The beach is horrible and is actually breaks up the path that Goes all along the coast for them to have a little sand. We were so unhappy we called our travel agent to get us out of there. When checking out we discovered that they charge you 5 Euros for ice.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Marbella Coral Beach, responded to this review, October 8, 2012
Dear guest,

We would like to thank you for the opportunity you have given us by choosing Iberostar Marbella Coral Beach for your honeymoon. We regret profoundly the failure to meet your expectations on such a special occasion, and we are grateful that you shared your experience, as this will guide us to adapt our services to achieve maximum customer satisfaction.

Related to the booking, we are very pleased to explain the working of it. When you book, what you are buying is a type of accommodation; this means the category of the room, as for example Double Room Garden View, Double Sea Side View, Junior Suite Sea Side View, etc. Off course, when possible, we do always take in consideration any special requires, like the petition for a double bed, but sometimes the among off requested double beds exceeds the ones we have available, therefore we would like to apologies that this time we could not fulfill your desire. When you do not book directly by the hotel you are going to visit, we recommend you to contact it before arrival, as at occasions special wishes are not transferred from the agencies, which complicates their realization in the last moment when the guests arrive. In Iberostar it is our most strong desire to offer all our guests a splendid and unforgettable holiday, we can assure you that we do all the possible to please our visitors and make their special wishes and needs come true.

Further, we would like to clarify that the five euro charge wasn´t for the ice, you can become this without a cost at our bars. This amount was for the room service that you ordered. When our waiters supply ice buckets and glasses in the room and later they pick these up and clean them, this is an extra service not included in the basic room rate. The same policy is applied on other extras you decide to contract to add comfort to your stay.

In Spain, all beaches are public; the private part is our SeaSoul Beach Club right on the beach. Lying on a Balinese hammock, with a cocktail in hand and a soothing melody playing in the background it is perfect to relax and we deeply regret this spectacular place with stunning sea views was not of your liking.

We empathize with you and we understand your frustration as you couldn´t live the authentic Iberostar experience during your honeymoon. We would be delighted if you give us another opportunity to demonstrate that at Iberostar Marbella Coral Beach we do know how to facilitate an unforgettable vacation.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cornwall
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 2, 2012

We stayed for 3 nights end September. Rooms are clean and spacious, pool and pool area was spotless, as was the restaurant. Food was of a good quality and varied. Staff very friendly and accommodating. Our only critics was there was no entertainment, although the website and notices around the hotel said there would be entertainment in the piano bar. The other critics is that the website is a bit misleading. They don't make it clear what is included in the all inclusive! The website lead us to believe that we could Enjoy al fresco dining, but this was in the sea soul bar which is not included. All inclusive should mean just that, we got there and found that quite a bit wasn't included and we weren't told that some of the items on the menu we had to pay 50 percent for. Also the website doesnt state that you have to leave the hotel and go down a not so nice road to get to the sea soul bar and pool,vand you also had to pay for a bed there. Why isn't the safe included? It's not worth all inclusive I my opinion.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 24, 2012

Excellent hotel , clean , modern and located by the sea , the beach was virtually empty , Felt relaxed as soon as we arrived. Was spoilt slightly by a group of youths who thought it humorous to remove someones trunks by the pool , not clever when there were children present .
This to be fair was not the fault of the hotel
Would return there again , Porteus Banus Harbour worth a look and only 10 minurtes away

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Marbella Coral Beach

Address: Carretera Cadiz - Malaga, Km 176, 29602 Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Marbella
#5 Luxury Hotel in Marbella
#8 On the Beach Hotel in Marbella
#12 Family Hotel in Marbella
#12 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Marbella Coral Beach 4*
Number of rooms: 170
Official Description (provided by the hotel):
From the first moment you step into the IBEROSTAR Marbella Coral Beach hotel, you'll find a sense of peace and tranquillity in every corner. Surrounded by palm trees, courtyards and exotic gardens, this 4-star hotel on the Costa del Sol boasts a fine Mediterranean style with Arabic and Andalusian influences and details. Located less than a half mile from the famous Puerto Banus, just over 2 miles from the centre of Marbella, the IBEROSTAR Marbella Coral Beach hotel enjoys spectacular views from right on the beach. Renovated in 2010, this quality hotel has 170 comfortable rooms of cutting-edge design, which make it a magnificent, quality hotel for couples on vacation in Marbella. ... more   less 
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Also Known As:
Iberostar Marbella Coral Beach Hotel Marbella
Occidental Coral Beach Marbella
Occidental Coral Beach Hotel Marbella

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