I rented a couple of bikes from Marbella rent a bike. The service was good delivered to my hotel, But they are very expensive for the model they now stock & supply for rental,was not to happy with the quality of bike I received FELT mountain bike this bike is a 400euro bike to buy with cheap end components,not good for any serious mountian cycling & was charged 22euro per day plus delivery to the hotel.
I was under the impression that they would supply Scott bikes this is what they advertised ,but when I spoke with them I was informed they no longer stock them for rental.
So to summarize service was good but too expensive for what cheap end bikes they now have for rental.Maybe that is just the Marbella prices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 21, 2012
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We are very disappointed with your review of our bikes as we are cyclists and pride ourselves in providing high quality bikes specifically for cyclists.
In your case, you called us and rented an urban mountain bike for 2 days. The bike was delivered to you on time, to El Fuerte hotel in Marbella (with no delivery charge) and you were charged €20 per day for the bike, as stated on our website. The Bike (FELT Six80) is a 2013 model and as we advertise it on our website, in our opinion, suitable for urban use only - hence being placed in the urban bike section.
If you wanted a bike for off road mountain biking and had checked our website, you would have seen that we only have the FELT Six60 advertised under the heading "Off-Road Mountain Bikes" - the bike comes with Deore parts, puncture kit, pump and is very much for serious mountain bikers. These bikes are 2013 bikes and an upgrade from the Scott Aspect 30 that we had in 2012.
As you can see on our website, we are very transparent with the bike models that we offer, all including their technical specs.
Furthermore, when the Urban Mountain bike that you had ordered was delivered to you, if your intention was indeed to go mountain biking, you could simply have told this to our driver who would gladly have come back with a FELT Six60 for you which is suitable for mountain biking.
Marbella Rent a Bike Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.