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“Very nearly 5 star” 4 of 5 stars
Review of Vincci Seleccion Estrella del Mar

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Vincci Seleccion Estrella del Mar
5.0 of 5 Hotel   |   Urbanizacion Estrella del Mar. Las Chapas, Carretera Nacional 340. Km, 29604 Marbella, Spain   |  
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Ranked #9 of 77 Hotels in Marbella
Clitheroe, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Very nearly 5 star”
4 of 5 stars Reviewed April 19, 2013

Four of us have just spent a week at the Estrella del Mar.
Good points: A striking hotel architecturally, with a Moorish influence. Large, comfortable rooms and well-equipped bathrooms. High standard of cleanliness in all areas. Beautiful landscaped gardens and well-maintained pools and loungers. Helpful reception staff. Free parking outside hotel, subject to availability. Quiet location, but only 5 mins. walk from public beach. Excellent buffet breakfasts.
Drawbacks: The hotel is difficult to locate, especially coming from Málaga airport. More advance signs are needed. As the hotel is in a residential area, shops and restaurants lie mainly the other side of the A7, which means a 10 to 15 min. walk, crossing the dual carriageway by a footbridge. The a la carte menu in the Baraka restaurant lacks imagination. The evening buffet in the main restaurant is extensive, but would be better if quality were favoured over quantity. There must be a tremendous amount of waste every evening when the hotel is quiet, as it was during our stay. We were given little information about the hotel's facilities and had to find our own way around the bars and restaurants.
As the hotel garden was so quiet, and the weather excellent, we did not use our two-day complimentary passes to the Beach Club, so can't comment on the facilities there.
All in all, this hotel has great potential but the personal touch is lacking. Someone needs to really sell it to guests when they arrive and make sure that they know exactly what is on offer.
One final gripe. We had to leave early to catch our flight. We were told that juice, coffee & croissants would be in reception as we booked out. The coffee & milk machines weren't working properly. We raided the restaurant and found that it was opening up & we could have had continental breakfast in there. Sadly, that summed up the week. Some joined-up management is needed to reach the 5 star standard this elegant hotel deserves.

Room Tip: Pay the extra for a sea view room. It makes all the difference.
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, May 6, 2013
Dear guest,
Thank you very much for choosing Vincci Hotels and for sending us your opinions and suggestions. It is a pleasure for us to know that you were satisfied with many aspects of the hotel, overall with its decoration, rooms, bathroom, cleaning, gardens, pools, reception staff, parking and the breakfast buffet, among other services. That our guests have a good experience with us is our greatest satisfaction and what we work for every day in our chain.
We regret, though that some aspects of your stay were not entirely to your liking. We will bear close in mind your feedback to continue improving.
Firstly, we are sorry if you had difficulties finding our hotel. After confirming a booking our staff normally send the guests a map along with directions about how to arrive as well as the GPS coordinates, coordinates that are also indicated on our website. We are sorry if in your case this did not happen. In any case, we would like to mention that our reception staff provide directions by phone as to how to access the hotel by the highway to those guests who need it.
Regarding our restaurant service, we would like to clarify that at all times we try to offer a varied and quality selection, and always try to adapt our prices to the quality of the products we offer and the category of our establishment. Also in order to adapt as best as possible to the tastes and preferences of our guests we have available both a buffet restaurant as well as an a la carte restaurant. We are sorry if in spite of this our restaurant service was not entirely to your liking and we will take good note of your opinions in order to improve.
We are also sorry if you considered that the treatment you received from our staff was not entirely adequate. All of our staff are known for providing impeccable service and for always taking care of guest´s requests in order to provide them with a perfect stay, so we apologize if you believe that in your case it was not entirely like this.
Lastly, we would like to mention that our breakfast buffet opens at 7.30, but in the case of a guest wishing to have breakfast earlier, they can request it ahead of time and we will have prepared in the reception an express breakfast which includes a coffee and pastry, as you requested. We are sorry, though, that at the last minute there arose a particular problem that prevented us from offering it to you, as we would have wished, and we were happy that finally we could offer you this service in the restaurant.
We are at your disposal for whatever you may need.
Regards.
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819 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Chester
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 14, 2013

My partner and I stayed here iin March for a week and although time has passed, it has been on my mind to post a review as our stay wasn't great. Firstly, the hotel is fairly remote and access to the local bus is gained by walking over a by pass, a not very scenic by pass at that. Taxis are expensive so I would highly recommend hiring a car. Secondly, although modern and contemporary (in places), the exterior design of the hotel made it feel like you were staying in an institution and a really big issue was that the hotel lacked personality. Thirdly, the food in the restaurant was disappointing and vastly over priced; I fed this back to the duty manager on the evening we ate there, but no action was taken. On a more positive note, the staff were generally friendly and helpful, the hotel has lovely gardens and plenty of space around the pool and the heating in the rooms is excellent (it was cold and rainy for some of our days). But in summary, unfortunately, the hotel isn't one I would make a repeat visit to or recommend to others.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, May 6, 2013
Dear guest,
Thank you very much for choosing us and for sending us your feedback and ideas. We are pleased to know that you found our staff friendly and that our gardens as well as our climate control system were both to your liking. Our guest´s satisfaction is, surely, our reason to be and what we work for every day in Vincci Hotels.
We regret, though, that we did not meet all your expectations and that specific aspects of your stay were not entirely to your liking. In this regard, we would like to mention that we take note of each and every guest´s feedback, complaints, suggestions and opinions always with the aim of improving.
We would, though, like to note that we are located in a quiet residential area at the entrance to Marbella, 200 meters from the beach, 8 kilometers from the center of the city and 43 kilometers from Malaga´s airport. Further, there is a bus stop 350 meters from the hotel and our staff book taxis for guests who request it.
Regarding our restaurant service, we would like to clarify that at all times we try to offer a varied and quality selection, and always try to adapt our prices to the quality of the products we offer and the category of our establishment. Also in order to adapt as best as possible to the tastes and preferences of our guests we have available both a buffet restaurant as well as an a la carte restaurant. We are sorry if in spite of this our restaurant service was not entirely to your liking and we will take good note of your opinions in order to improve.
Ultimately we work to satisfy our guests and their opinions are what always guide us.
We are at your disposal for whatever you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monaco
Top Contributor
66 reviews 66 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 14, 2013

Just stayed for two nights, and even though it was beautiful outside, and felt like summer to me, the resort was very quiet as its not quite the high season. I think for someone looking for a relaxing, romantic vacation, April is a perfect time to go.

The room was really big...not a sea-view room, although plenty were available, but had a great covered balcony with a breakfast table outside. The view was of one of the pools, with lots of light and nice flora and fauna to gaze at. Bathroom was large and had a nice big tub and separate shower...with robes and slippers. I love robes and slippers.

There is one pool that is "adults only", which is really excellent if you're not interested in cannon ball splashes and the like.

Staff was helpful and kind and spoke English and Spanish.

You're also a two minute walk from the beach, which has lots of little clubs and restaurants that offer rental lounge chairs and chairs-side bar service. Don't stop at Lido (the first club you'll see)...there are much better ones just minutes down the beach!

For my first time in Marbella, I think I picked a great hotel that really met my needs. though the area can be really touristy, i would still go back. Lots more to see:)

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, April 18, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton England
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 13, 2013

Just arrived back from this hotel, having booked this hotel for are friends 50th and my 25 wedding anniversary we were a bit disappointed. The hotel itself is lovely with beautiful gardens and pools (not heated) rooms were big and very comfortable beds.we had a large balcony but when it rained we had a massive puddle in the middle of it which got very slippery,I spoke to reception several times but to no avail and after 3 days it had dried out. Staff were not of a 5 star standard,we had expected to a little treat for are friends 50th birthday as I contacted the hotel before we arrived but all we had was a complimentary bottle of water in the room for one day.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, April 30, 2013
Dear guest,
Thank you very much for choosing us for your stay in Marbella and for sending us your opinions. We are pleased to know that you liked the swimming pools and the hotel´s gardens, as well as the size and comfort of the rooms. Our guest´s satisfaction is, surely, our reason to be and what we work for every day in Vincci Hotels.
We regret, though, that we did not meet all of your expectations and would like to inform you that we will bear close in mind your ideas: surely, they will help us improve the service we offer our guests.
We are sorry, as well, if your room´s terrace had puddles because of the hard rains that fell in the area and apologize if our staff did not immediately take care of this incident, as we always do in these situations.
We would also like to apologize if we did not treat your companion with some small token of congratulations whose birthday it was during your stay. Our staff normally review daily the dates of the our guest´s birthdays and usually leave some small token of congratulations in the room, so we apologize again if this did not happen and we will taken additional measures so it does not occur again.
Lastly, we would like to note that among the Beach Club´s facilities we have available a heated pool.
We are at your disposal for whatever you may need.
Warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 5, 2013

We stayed at the hotel for 5 nights over Easter. Whilst clean and the staff were friendly, this hotel is clearly not a 5 star property. Tiny bar, only one restaurant open, a very basic room ideal for breakfast buffet!!. There is no direct access to the beach which is very misleading on the hotel website. The beach club is nice but small and expensive to use. The most disappointing aspect was the quality of bedrooms...dark, dull furnishings and the beds had thin, soft mattresses which lay on a wire spring base with wheels - like a roll away bed. Despite a number of calls to reception reporting it we were ignored. Overall not up to the calibre of its rating as a 5 star hotel.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, April 25, 2013
Dear guest,
Thank you very much for having chosen us for your stay in Marbella and for sending your opinions. We are pleased to know that you were satisfied with the cleaning and the treatment you received from the staff, though we regret that we did not meet all of your expectations. We will bear close in mind your opinions and feedback in order to improve the service we daily offer our guests.
However, in regards to our restaurant service, we would like to inform you that, during Easter Week we opened our restaurant buffet, which is available for our guests next to the a la carte restaurant. Our staff provide information about these services during check-in, and we leave a personalized menu for guests in their room with the time table and services the hotel has available. We are sorry, though, if during your stay one of the restaurants was not open or if you were not properly informed of these services.
Regarding our location, we would like to mention that we are located 300 meters from the beach, as we explain on our web page.
Further, we are sorry that our Beach Club was not entirely to your liking. We would like to note that the reason that this facility is not included in the price of the room is because it is part of the additional services that the hotel offers. However, guests staying in the hotel can access the Beach Club and use its services (thermal circuit, gym, infinity pool, dressing room, bath kit, sun chair and parking) at a special rate.
We regret as well that the room you stayed in was not to your liking. In our establishment we have available different types (Junior Suite, Suite Duplex, superior, standard and adapted), so that those guests who are not pleased with the room they have been assigned can notify us and always in so far as it is possible we will offer them a change of room, trying at all moments to make their stay pleasant and enjoyable.
Lastly, we are sorry as well that you considered that our reception staff did not adequately handle your complaints. All of our staff are known for providing impeccable service and for taking care of at all times guest´s requests in order to provide them with a perfect stay, so we apologize if you felt that in your case it was not like this.
We are at your disposal for whatever you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 5, 2013

Hotel is set about 5 km away from Central Marbella in a quiet residential area.
Across the A7 is the suburb of Elviria, with restaurants and shops, so you don't have to travel far if you don't want to, and Marbella/Puerto Banus is just a 5-10 minute drive away.
There is an attached Adults-Only Beach Club with an infinity pool looking onto amazing views. Spa and Thermal pools are available, as is a gymnasium. There is an attached restaurant with basic food, and drinks are delivered to your sun lounger.
However, walk out onto the beach in front of the Beach Club and you have a lovely local restaurant serving local spanish cuisine at great prices - Best memory was drinking sangria by the litre and chowing down on calamari in the lovely sunshine!
The hotel room was luxurious, with comfortable beds and a huge bathroom with rainfall showers and eqyptian-style bathtub.
I wasn't too impressed with the buffet breakfasts, and the selection was moderate. Unfortunately, the ala Carte restaurant (Baraka) was not open when we were there, though we had heard good things from other travellers.
The lobby bar was a little quite, (though they served a pretty decent club sandwich), though cocktails were decent and relatively cheap.
Surrounding the hotel are several beach clubs(e.g. The Beach House) and bars (La Higuera) within walking distance.
Overall a good relaxing trip away from the hustle and bustle. If you want to be more central, there is a sister hotel in central Marbella

Room Tip: Ask for a room facing the pool, and you can just walk out the screen door to it in your flip flops!
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, April 18, 2013
Dear guest,
Thank you very much for choosing us and for sending us your feedback. It is a pleasure for us to read your opinions and know that the hotel was to your liking. We will pass on your words to the establishment´s entire staff. Surely, feedback like yours motivates us to continue working hard so that our guest´s experience in our hotels is pleasant and enjoyable.
Likewise, we will take note of your opinions in order to improve the service we daily offer our guests.
We hope to welcome you again soon.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 4, 2013 via mobile

This hotel is elegant and almost austere on the simplicity of its Moroccan style architecture. Yet it is also extremely comfortable with places to lounge comfortably all over. I like cooked breakfasts, and the breakfast here is one of the best hotel breakfasts I have experienced. It is set off from Marbella which we appreciated but a car is definitely required. I would echo a previous negative reviewer in pointing out the absence of an effective concierge service. There really is zero help in finding out about the area other than pushing their own facilities. This however is what we have Trip Advisor to do, and it was not a serious drawback. Otherwise service is good and friendly.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, April 18, 2013
Dear guest,
Thank you very much for having chosen Vincci Hotels and for sending us your feedback. We are pleased to know that the hotel was to your liking, overall its decoration, comfort and breakfast buffet. Surely, our guest´s satisfaction is our reason to be and what we work for every day in our establishments.
We regret, though, if you considered that the recommendations given by our staff were not adequate. We will bear close in mind your suggestions as they will help us improve the service we offer our guests.
However, we would like to mention that upon arrival we offer all of our guests tourist information about the area and also recommend plans and places of entertainment – among them, our own hotel – to those guests who request them. We are sorry if in your case you considered that our recommendations were insufficient or inadequate and we will take good note of your feedback in order to improve this aspect.
We hope to welcome you again soon.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Seleccion Estrella del Mar

Address: Urbanizacion Estrella del Mar. Las Chapas, Carretera Nacional 340. Km, 29604 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Marbella
#3 Spa Hotel in Marbella
#4 Luxury Hotel in Marbella
#9 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $
Hotel Class:5 star — Vincci Seleccion Estrella del Mar 5*
Number of rooms: 137
Official Description (provided by the hotel):
Vincci Selección Estrella del Mar 5* is a Luxury 5-Star establishment belonging to the Vincci Hoteles chain. The Vincci Selección Estrella del Mar is located in Marbella, 8 km from downtown and 43 km from Malaga airport. The hotel is set in an exceptional location in the heart of the Costa del Sol, in the area known as “Elviria–Las Chapas”, regarded as one of the town's most desirable spots and near what is considered the best beach on this part of the coast.Built in a modern Mediterranean style with Arab influence, it has 137 rooms and suites, all imbued with Vincci Hoteles trademark style and elegance. ... more   less 
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Also Known As:
Vincci Seleccion Estrella Del Mar Hotel Marbella
Vincci Hotel Marbella
Seleccion Estrella Del Mar Vincci

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