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“Fantastic!” 5 of 5 stars
Review of Vincci Seleccion Estrella del Mar

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Vincci Seleccion Estrella del Mar
5.0 of 5 Hotel   |   Urbanizacion Estrella del Mar. Las Chapas, Carretera Nacional 340. Km, 29604 Marbella, Spain   |  
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Ranked #7 of 77 Hotels in Marbella
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Fantastic!”
5 of 5 stars Reviewed November 17, 2012 via mobile

We stayed in this hotel with a group. It was our 10th aniversary. It was fantastic! The care, food, service!! Thanks for all the good service. It was really perfect. Especially the beautifull rooms. Our guests really enjoyed! The staff was very kind and helpful!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, November 19, 2012
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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783 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
York, England, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 4, 2012

Booked this through Expedia as a short family break over half term - room description showed a 'family room' as Double Bed, Sofa Bed and additional single bed - we arrived at 9pm after a delayed flight with 2 kids (10 & 7) to find a double and an unmade sofa bed in a 'double' room - eventually after some furniture re-organisation they managed to cram in another single but this left all 3 beds touching each other - not exactly a 5* experience and this was despite communication (phone and email) in the prior 48hrs in which they wanted to check our requirements. Judging by comments from others ours wasn't an isolated experience.

On the positives the property is excellent and very relaxing - not easy to find as it's in the middle of a housing area (not a negative - it's very quiet) and it's less than 5mins walk from the beach. The breakfast is excellent and can be taken on one of the terraces but the evening 'buffet' is far from 5* - whilst I'm sure the ingredients are fresh and locally sourced the format and lack of labelling/cross-contamination is unappealing. Linked to the cleanliness we noticed dirty room service trays remaining in situ for 36hrs with staff walking past/ignoring them.

In summary I'd give the place the benefit of the doubt that it was the end of the 'season' and if the deal was right I'd return for a break without the kids

Room Tip: If you're taking kids make sure you're aware of what you're getting - a 'family'...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, November 21, 2012
Dear guest,
Thank you very much for choosing Vincci Hotels and sending your opinions and comments regarding your stay in our hotel. We are pleased to know that our location and our facilities were both to your liking. Surely our guest´s satisfaction is our reason to be and what we work for every day in our chain.
We regret though that we did not entirely meet your expectations and that you were not pleased with specific aspects of your stay. In this regard we would like you to know that we take note of each and every guest´s observations, complaints, suggestions and comments always with the aim of improving.
We are also sorry that it was not possible to have the extra bed in your room ready upon your arrival and offer our most sincere apologies for this setback. Regarding this we would like to mention that it was due to a particular problem beforehand and we have taken measures so it does not occur again.
We regret as well that our rooms did not meet your expectations. However, we would like to clarify that our furniture is specified at the moment of making a booking, independently of the agency through which it was made. In your case, it specified that the booked room was located on the ground floor of the hotel and had a double bed, sofa bed, extra bed in the case of a booking for two children, and a balcony with direct access to the garden and children´s pool.
Likewise, we are sorry if you considered that our room cleaning service was not entirely adequate. All of our staff are characterized for providing an impeccable service and maintaining in a perfect state all of our facilities, so we apologize if you felt that in your case it was not entirely like this and we will take additional measures to guarantee an optimal service.
Lastly, we would like to note that our restaurant selection , with the goal of offering our guests high quality and variety, includes a restaurant buffet and a la carte restaurant, as well as the a la carte restaurant available in our Beach Club.
In any case, we thank you for your opinion and once again would like to say that we will bear it close in mind in order to improve our service.
Warmest regards,
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West Sussex, UK
Top Contributor
105 reviews 105 reviews
80 hotel reviews
Reviews in 86 cities Reviews in 86 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed October 26, 2012

Although this hotel is 5* it is probably based on the amenities, and although the buffet breakfast was good we were not enticed to eat dinner there. There are plenty of restaurants nearby.
Check in was efficient and we had a spacious room on the ground floor with a large patio and garden area adjacent to one of 4 swimming pools. The bedroom facilities were excellent and well serviced apart from no tea or coffee facilities. The glasses we used in the bedroom were never washed for us. It was explained that the a la carte restaurant was closed for winter so a small space was allocated off the main terrace adjacent to the buffet diners ! We did not try this. The gardens were well maintained, though by evening a certain amount litter was left and not collected until the following morning.
As at 12 October we had two helpful staff around the pool for towels etc, though they were finishing that day, and would not be back until next spring. Seems like the season was coming to an end.
We were offered 2 days free pass to the Beach Club, after which there would be a paid for daily cost. But saying that there were 4 pools in landscaped gardens back at the hotel with a small gym, we did not understand what they were offering for another 15 euros pp. per day. Of course there were spa and treatment areas at the Beach Club if that is what you are needing.
Altogether we had a very relaxing time at this hotel on a quiet part of the coast, away from the high rise developments. We felt it was well priced also.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, November 14, 2012
Dear guest,
Thank you very much for choosing Vincci Hotels and sending your comments and feedback regarding our establishment. We are pleased to know that you had a pleasant stay with us and that our rooms, prices and breakfast were all to your liking. That you had a good experience with us is our greatest satisfaction and what motivates us to continue working hard so that our guest´s experience in our hotels continues being pleasant and enjoyable.
We regret, however, that you were not entirely happy with some aspects and want you to know that we take note of each and every guest´s observations, complaints, suggestions and feedback, always with the aim of improving.
We regret, as well, if you felt that our cleaning staff´s service was not entirely adequate during your stay. Our entire team is characterized for providing an impeccable service and maintaining all of our facilities in a perfect condition, so we apologize if during your stay there was a particular problem that caused the inconveniences you describe and we will take additional measures so it does occur again.
Regarding our Beach Club, we would like to clarify that this facility is part of the additional services that the hotel offers to its guests-staying or not-. Among its services, which guests staying in the hotel can enjoy at a special rate, include a thermal circuit, gym, infinity pool, locker room, bath kit, beach chair and parking.
We remain at your disposal for anything you may need.
Regards.
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Birmingham, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 21, 2012

Absolute excellent hotel , we stayed with the kids and had a relaxed and nice stay. Food, room, pools all good. Walking distance to a nice beach wit beach bar. Staff was very friendly and welcoming. swift check in and out. Free parking and free wifi . Interior design is very stylish.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, October 22, 2012
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 19, 2012

This is a qualified Excellent because the food just lets the hotel down a little. The hotel facilities and the staff are excellent. There is plenty of attractive, comfortable public space: pleasant lounges, a cool, shaded terrace and three large pools (plus a toddler's pool) and plenty of sunbeds. Everything is very well maintained. All of the staff are friendly and very helpful.
The food is just not quite to the same standard. There is a good breakfast buffet and chef service for freshly cooked eggs and omelettes, but some of the hot buffet choices were not quite so appetizing. That said, it was possible to have a very enjoyable breakfast. We also found the dinner buffet a little disappointing and decided against trying it. The Baraka Restaurant (a la carte) was better, but mainly we ate at the many restaurants in the surrounding area.
The hotel is about a four minute walk from the beach (uphill coming back), but this was not a problem and the hotel has its own Beach Club right on the beach. This has a lovely infinity pool and also a very warm indoor pool with all sorts of body-jets. There is a full gym overlooking the sea as well. On our week's stay we received two free days. (The normal rate is E15 a day.) Again there were plenty of sun beds and the staff were very attentive.
We certainly enjoyed our quiet, relaxing stay and would happily return again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, October 23, 2012
Dear guest,
Thank you very much for choosing Vincci Hotels and sending your comments and feedback regarding our establishment. We are pleased to know that your stay with us met your expectations and that our installations, facilities and staff were all to your liking. We will pass along your praise to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what motivates us to continue working hard so that our guest´s experience in our hotels continues being pleasant and enjoyable.
We also want you to know that we take note of each and every guest´s observations, complaints, suggestions and feedback, always with the aim of improving. Ultimately, we work hard to achieve customer satisfaction, and your opinions are always the most useful in helping us to do so.
We would be delighted to welcome you again soon to our establishment.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2012

Beautiful hotel, well designed with large rooms. 3 pools on different levels so the area never felt crowded. There wasn't much life or atmosphere (perhaps because it was out of season). If you are looking for somewhere peaceful in a beautiful setting, I'd definitely recommend this hotel. 5 min walk to stunning beaches. We were glad of a car to visit larger towns in the evenings as there are a limited number of restaurants/bars within walking distance. Loved the day beds.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, October 22, 2012
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 12, 2012

Just come back from a quick last minute 7 day break with my wife. I read the reviews before we booked and cannot believe there are people out there that find fault with this hotel. We to have travelled extensively like most people these days and yes there are better hotels out there but there are also a lot, lot worse. The staff from the moment we arrived until the moment we left could not do anymore than they did, they were superb everyone of them.
The food was very good and the drinks were fabulous, if we went back we would definitely go all inclusive. If there was a negative and this is purely a personal thing, I like to go for a walk during the day and to walk to anywhere takes ages on the beach in either direction. We spent several days in the adjacent beach club and this is a must if you go here its brilliant, all in all we would go back there without hessitation.

Room Tip: splash out and get a seaview room !!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Estrella del Mar, responded to this review, October 15, 2012
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Seleccion Estrella del Mar

Address: Urbanizacion Estrella del Mar. Las Chapas, Carretera Nacional 340. Km, 29604 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Marbella
#1 Luxury Hotel in Marbella
#3 Family Hotel in Marbella
#9 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vincci Seleccion Estrella del Mar 5*
Number of rooms: 137
Official Description (provided by the hotel):
Vincci Selección Estrella del Mar 5* is a Luxury 5-Star establishment belonging to the Vincci Hoteles chain. The Vincci Selección Estrella del Mar is located in Marbella, 8 km from downtown and 43 km from Malaga airport. The hotel is set in an exceptional location in the heart of the Costa del Sol, in the area known as “Elviria–Las Chapas”, regarded as one of the town's most desirable spots and near what is considered the best beach on this part of the coast.Built in a modern Mediterranean style with Arab influence, it has 137 rooms and suites, all imbued with Vincci Hoteles trademark style and elegance. ... more   less 
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Also Known As:
Vincci Seleccion Estrella Del Mar Hotel Marbella
Vincci Hotel Marbella
Seleccion Estrella Del Mar Vincci

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