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“Very Pleasant stay” 4 of 5 stars
Review of AC Hotel Malaga Palacio by Marriott

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AC Hotel Malaga Palacio by Marriott
4.0 of 5 Hotel   |   Cortina Del Muelle 1, 29015 Malaga, Spain   |  
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Ranked #16 of 89 Hotels in Malaga
Certificate of Excellence 2014
Harrogate, United Kingdom
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
58 helpful votes 58 helpful votes
“Very Pleasant stay”
4 of 5 stars Reviewed September 18, 2013

Spent 2 nights at this hotel last week before heading to Torremolinos. The hotel is in a great position for exploring Malaga. Check in was good staff were very efficient rather than friendly but they did their job. We we allocated room 903 which was really nice with a fabulous view of the Cathedral tower. NIce spacious balcony but no seats or a table (Found that a bit odd) The bathroom was nice as was the bedroom. Breakfast was good with quite a nice choice of the normal things. The roof top terrace is just magnificent with spectacular 360 degree views of Malaga. We had a day by the pool which is small but nice to cool off in. The bar is night is great for a pre dinner drink or a nightcap. Overall i liked the hotel and would stay there again

Room Tip: HIgh Floor and balcony
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, September 23, 2013
Dear clients,

Thanks a lot for your lovely words and we will be pleased in having you again with us so do not hesitate in contact the hotel for your future stays.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,134 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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Galway, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2013

Great location walking distances to the harbour. The hotel was great, rooms nice. Pool on top of the hotel was a nice size views great from this area. Near everything, beach, shopping area, bars and restaurants. A little bit of noise from streets at night as near the centre we were on the 11th floor and with door closed noise was at a minimum.
Staff helpful and friendly.

Room Tip: ask for a sea view if possible
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, September 23, 2013
Dear clients,

Thanks a lot for sharing your comments with other future clients. Cocnerning the noise, as we are located in the city centre we have double glazing windows in order to avoid any noise, Take note that all the windows and balcony doors have a stick where is shown the way of closing. If they are correctly closed the noises are deleted so in case you have any noise you have to check the way you closed the door or window.
We will be pleased in ahving you again with us so do not hesitate in contacting us for future reservations.
Thanks and regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Top Contributor
112 reviews 112 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed September 18, 2013

We stayed for 2 nights in the vibrant city of Malaga. Highly recommend the hotel for its great central location and roof top bar and pool. We had spacious rooms on floor 5 with balcony and views out to the sea. Lovely! Buffet breakfast was included in our rate. Easy walking distance everywhere, the market, cathedral, waterfront, Picasso Museum, and the millions of fantastic taps bars. Highly recommended!

Room Tip: Try and get a room at the front for the view!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, September 23, 2013
Dear clients,

Thanks a lot for your lovely words concerning our property. We will b epleased in having you again with us so do not hesitate in contacting us for future reservations.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed here for 5 nights and really excellent stay, the views from the roof are fab! Would give it 9/10 only gripe is they book private parties on roof in the evening andvtheir hotel guests take second importance when this happens, others guests were very bitter about this, I was a bit annoyed but overall very good hotel and the reception team very nice except for lady we dealt with at check out!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, September 17, 2013
Dear clients,

Thanks a lot for taking your time in sharing with us your experience in our property. Concerning the roof area, all our clients have the same importance for us, but as it is shown on the web, the roof area and Atico restaurant can be blocked by private parties so in that case, the rest of our clients can use the Restaurant & Cafeteria on the first floor.
Concerning our staff, we all look for the best quality service and client´s service, so if you do not mind, could you remember the name of the lady you mention? The reason is remind her our high quality levels of customer care.
We are looking forward to seeing you again.
Thanks and regards
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Edmonds, WA
Top Contributor
219 reviews 219 reviews
16 hotel reviews
Reviews in 42 cities Reviews in 42 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed September 14, 2013

The hotel is on the edge of the Central District so you don’t get tied up going into Old Town. But, it’s only a block from the Cathedral and Old Town. Virtually everything that you would want to see is walking distance. We had a Junior Suite, which was very nice and well priced with a separate living and bedroom. It included a nice sized Terrace facing the water. There was no Concierge Service, the Front Desk tried, but had its limitations. While not the ultimate, we would return and recommend it to friends.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, September 17, 2013
Dear guests,

Thanks for your lovely words concerning our property. As you mentioned our hotel has a central location in the city centre and a few meters from the most important museums and restaurants in town.
We will be pleased in having you with us again.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almeria, Spain
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 13, 2013

This hotel has a great location, next to Calle Marques de Larios shopping area, very easy access to the Alcazaba and the lovely gardens in front of the hotel, which leads to the Muellouno marina and shopping area.
The rooms are quite spacious and beds very comfortable. The rooftop bar/pool/restaurant area is lovely, especially in the evening, and the rooftop restaurant is not overpriced, with lovely attentive staff.
Room rates are reasonable considering the location and standard of this hotel.

Room Tip: Rooms overlooking side street had a little noise in evenings and mornings, but quiet during the nigh...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, September 16, 2013
We are pleased you have enjoyed your stay with us. Please, our aim is your satisfaction, all your comments related our services and facilities, that make us better everyday and give us the best opportunity to be your reference hotel in Malaga.
We are looking forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 12, 2013

I stayed here with my wife mixing business with a short break.
The good;
The hotels location is perfect a short taxi ride from the airport and right in the heart of this lovely city. Our sea view room on the fifth floor offered a lovely view of the port and Paseo del Parque all taken in on the adequately sized balcony. The rooftop pool is clean and the bar is nice for a relaxing drink whilst giving a stunning view of Malaga Cathedral....all the more impressive when viewed at night. All the main tourist attractions and a significant amount of good restaurants, bars and entertainment are within walking distance as is the port and beach.
The not so good.. The rooms as mentioned in other reviews are starting to look a bit tired and worn however this is not the only problems we had. The shower runs hot and cold intermittently and I mean cold to scolding hot! No robes where provided as stated which where replaced on asking. No batteries in the remote control for the tv, and only a few English channels when we did get it on. And most importantly the Internet did not work in the room. It's all sounds trivial however when your paying extra to have the wifi in your room, the robes ect the culmination of things not being as they should becomes very frustrating. The wifi and tv would not normally have been a problem as we wouldn't spend time in the room...but it was also a business trip and I was unable to do important work when needed in the comfort of my room and in the company of my wife. This is a hotel and brand aimed at offering a reliable product to professionals world wide as well as luxury for those on holidays/breaks, I feel in our particular case this hotel did not meet the high standards they set themselves.
I must point out I did receive a small discount on leaving the hotel which is an appreciated gesture, however the frustration caused by the collection of faults would lead me to book another hotel close by in the future.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, September 13, 2013
Dear guest,

I am here by writing to thank you for your comments about our property.
Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly.

Concerning your comments, we want you to know that in superior categories of rooms there are bath robes, free wifi, free minibar,...
We are so sorry about the problems you had with hot water, but, as we explained you, it was a punctual problem with the electric supply. And we gave you a discount due to the problems caused.
We offer to our clients 5 different english channels.

I hope that you enjoyed your stay with us and enjoyed your visit to Malaga. I sincerely look forward in exceeding you expectations during your next stay with us.

Our aim is to satisfy all individual needs and to ensure that all our guests will keep a most memorable experience.

With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Malaga Palacio by Marriott

Address: Cortina Del Muelle 1, 29015 Malaga, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Malaga
#8 Family Hotel in Malaga
#10 Luxury Hotel in Malaga
#14 Romantic Hotel in Malaga
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Malaga Palacio by Marriott 4*
Number of rooms: 214
Official Description (provided by the hotel):
Traditional Hotel Residencia in city center, overlooking harbor; near Cathedral. ... more   less 
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Also Known As:
Ac Hotels málaga
Ac Hotel málaga
AC Hotel Malaga Palacio By Marriott Spain - Costa Del Sol

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