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“Lovely Hotel” 4 of 5 stars
Review of AC Hotel Malaga Palacio by Marriott

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AC Hotel Malaga Palacio by Marriott
4.0 of 5 Hotel   |   Cortina Del Muelle 1, 29015 Malaga, Spain   |  
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Ranked #15 of 91 Hotels in Malaga
Ireland
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
“Lovely Hotel”
4 of 5 stars Reviewed April 15, 2013

We had stayed overnight years ago when just passing through and I thought then what a nice hotel it was and how good the staff were so when we decided on a weeks break in Malaga I chose this hotel again.
We had drama before we ever arrived in that it I got a phone call while on the bus to the hotel and it turned out I had someone elses suitcase and she had mine. Lucky I had my name and mobile number on a tag on my case otherwise it could have been a disaster. When we arrived at the hotel I explained my problem. Straight away reception were on the phone to Torremolinos where the lady with my case was and they sorted it all, brought us outside to a taxi, explained to the driver where to go and shortly afterwards we had exchanged suitcases and all was well.
Our room was very comfortable and the balcony with the sea views was lovely. We had free wifi in the room included in our rate but it was a nightmare. A seperate card was needed for each device and for each day and you had to go through the logging on process every time you wanted to use it. It worked perfectly on my partners laptop but would just not work on our iphones or my ipad. It nearly drove me crazy so I just gave up in the end. Luckily the free wifi in public areas was excellent and I used this. It's just sometimes I just wanted to sit peacefully in my room or on the balcony and use my devices.
Breakfast was also included in our rate and it was very nice and was served until 11am which was good if you wanted to lie in.
The staff were very helpful, attentive and pleasant with one exception - the rooftop bar. On more than one occasion we sat for close to an hour either to have our order taken, to be served or for the bill. It wasn't usually very busy so I felt there was no excuse for the bad service there but that was the exception in the whole hotel. Luckily we were happy using the wifi and enjoying the great views from there.
Would like - Docking stations, free tea & coffee making (there's a charge for the facility in the room), iron, DVD player.
We had a room on the 9th floor with balcony and sea view. We didn't have any problem with street noise. The air con was very quiet which is a plus.
The location is excellent and in general it was a very pleasant stay. We will definitely return.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, April 16, 2013
Thanks a lot for your lovely words related our property. We are proud of them and we will be pleased in having you again in the hotel so do not hesitate in contact us.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,016 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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Colorado
Top Contributor
59 reviews 59 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 13, 2013

This was, by far, the nicest hotel of our trip. My daughter and I stayed Friday and Saturday during Semana Santa. The location was superb. From our balcony we could see and hear the religious processions. We had drinks poolside on the rooftop bar/restaurant with an incredible view. Reception was very helpful.

Room Tip: Balcony rooms get a bit too warm during the day so be sure and close the drapes.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, April 16, 2013
We are really pleased with your lovely comments our aim is your satisfaction so do not hesitate in contact us for future stays with us and we will be delighted in offering you a nice stay with us.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebbeke, Belgium
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2013

Stay at the hotel for 3 nights.
Good and friendly service.
Perfect location & excellent service. Location in center of the town.
Excellent breakfast.
NO Wifi connection in the room...........
Transfer from the airport is very easy by taxi = 18€ for 3 persons.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, April 16, 2013
Thanks for your lovely words related our property. We will be pleased in having you again at the hotel so do not hesitate in contact us.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2013

Excellent location, excellent breakfast, spacious room, great view from the room.
The only downside is no free wifi in the room and no coffee machine in the room. If you are visiting as a tourist, it is in the old city section and no bus is needed. Transfer from the airport is very easy by bus A and it is only 3 euros. It takes 30 minutes. If you are coming from another city in Spain, from the main bus station it is only 9 minutes and there are several buses passing from bus stop very close to the hotel. I would definitely stay at AC Hotel Malaga Palacio again.



  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, April 10, 2013
Dear client,

Thanks a lot for your lovely words related our property. AC Hotel Malaga Palacio offers a central location and it is really near of restaurants, shopping areas, museums, monuments, so it is ideal for discovering Malaga.
We will be pleased in having you again in the hotel again.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 7, 2013

This hotel is centrally located with easy access from the airport by train or taxi. Shopping, the beach and the must do "Tourist Bus" the perfect way to see the main spots in this absolutely beautiful city, are all within walking distance or a short bus ride. Highly recommend staying on the top floors where the views of the coast, historical buildings and city are breathtaking. Lots of excellent restaurant choices all in walking distance. The hotel staff were pleasant, but Thomas, on duty at night was the most friendly and always helpful. The hotel roof top restaurant food and service were nothing to get excited about, but the spectacular views made up for this minor flaws.

Room Tip: Higher floors have the best views of the beautiful coastline and city
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, April 9, 2013
Dear guests,

Thanks a lot for your lovely comments related our property.
We will be pleased in having you again in the hotel so do not hesitate in contact us for future reservations. Related your warm comments of our colleague Thomas, we will transfer them to him. He will be very proud of them.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sayalonga, Spain
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 2, 2013 via mobile

We booked a huge top floor room for meetings and it was excellent. We had all we could wish for (even a dedicated private meeting room with a nice view of Malaga). Room service is decent and they can usually bring you all you need. Dinner was at the top of the hotel - again with a great view of the rooftops and castle of Malaga. All in all an excellent hotel that I can recommend to anyone wanting the best if the best.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, April 4, 2013
Dear clients,

We are pleased you have enjoyed your stay with us and we will be delighted in having you again in the hotel again so do not hesitate in contact us.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2013 via mobile

Stayed here for 7 nights in March. I chose the hotel primarily because I wanted a sea view and a balcony and the AC Palacio was only one of two hotels I could find in the city that could offer both. I certainly wasn't disappointed. The superior room on the eleventh floor, although more expensive than a standard room, was well appointed and offered excellent value as it included free WiFi and a well stocked mini bar. Staff were charming and helpful. The location of the hotel is ideal with easy access to the old town, shopping areas and the new marina developments. As others have commented, the views from the rooftop terrace are stunning (but so was the view from my balcony). One final comment is that, as a woman traveling alone, I felt very safe both in the hotel and in the city. I will return and would recommend to others.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio by Marriott, responded to this review, April 2, 2013
Dear Client,

We are really pleased with your lovely comments our aim is your satisfaction so do not hesitate in contact us for future stays with us and we will be delighted in offering you a nice stay with us.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Malaga Palacio by Marriott

Address: Cortina Del Muelle 1, 29015 Malaga, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Malaga
#8 Family Hotel in Malaga
#10 Luxury Hotel in Malaga
#12 Romantic Hotel in Malaga
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Malaga Palacio by Marriott 4*
Number of rooms: 214
Official Description (provided by the hotel):
Traditional Hotel Residencia in city center, overlooking harbor; near Cathedral. ... more   less 
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Also Known As:
Ac Hotels málaga
Ac Hotel málaga
AC Hotel Malaga Palacio By Marriott Spain - Costa Del Sol

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