I stayed at this brilliant hotel for the 3rd time during the half-term week even though we hadn't intended to. We had booked a holiday rental apartment which turned out to be a disaster so when we looked for alternative accommodation for me my husband and 2 teenagers, I came straight here to ask if they had any availabilities. Luckily we manage to get the last 2 rooms and were able to enjoy Malaga thoroughly from then on. The staff at the hotel are all very nice and helpful, and the rooms are a delight. The children did not want to leave their room... The breakfast is also excellent value when staying with children as they do not pay for it. My whole family is now fan of this place, both for the quality of service and accommodation and for the location. It is 5mn walk to main train station (and huge shopping centre) and more to the point 5 mn to Malaga old town and it's array of chops, restaurant and bars. Can't wait to return.

Stayed here for 3 nights (last night was 5/11/2012). Was allocated a room on the first floor. It was quite dark as it faced another building. It was immediately apparent that the airconditioning was not working and neither was the fridge. We were moved to a room on the 4th floor which was much brighter but again the airconditioning did not work and the fridge barely functioned.

Despite complaints to management about the airconditioning on multiple occasions, nothing was done. I strongly suspect that the whole airconditioning system for the hotel was in fact turned off to save money as that was also the case at a hotel we stayed in in Seville but at least it was turned on after a couple of complaints were made.

It was hot and stuffy in the room and the only relief came from opening the windows but that meant you had all the noise from the street and as there was a car park opposite the room, the car park attendants kept whistling loudly to attract each others attention.

In addition, there was a terrible chemical smell throughout the hotel that was nauseating.

The bed was the very worst I have ever slept on. Like sleeping on a slab of stone.

On the positive side, the rooms were well designed and decorated and movies were free.

Stayed in this hotel in sept. fantastic location, 5 mins to the city centre and 20 mins to the beach, on foot. Grt room, with kitchenette, separate bathroom and shower, free movies and english channels.Staff were very polite and helpful. The only thing was a bar with atmosphere and maybe some live music. The bar was a small area where people had their breakfast near the reception area, not very inviting for a few drinks at night. Aside from that, highly recommend a stay here.

We stayed in the Suite Novotel, Malaga Centro for single nights at the start and end of a seven day tour of Andalucia. The rooms were quite spacious, well appointed and comfortable. There was no view from either room we took. Coffee-making and limited microwave self-catering facilities were available.
The hotel is reasonably well located for visiting central Malaga, providing ready access to most main sights as well as the shopping and restaurant areas.
The most disappointing aspect of the hotel is the dining and refreshment amenities. The bar is basically an extension of the reception desk and, when we were there, ran out of stocks of white wine after a few glasses had been served.
Breakfast (the only meal served) was provided from a novel set of colour-coded serving cubicles. An interesting concept, offering a rather limited range of food, which only worked if there were few diners. If more than three or four people want breakfast, congestion soon arises as people have to open and close doors to access the food. In my view not a success in practice.
No cooked breakfast is available.
Hotel staff are very good - they need to be - as they multi-task as receptionists, check-out clerks and bartender / breakfast waiters. They were friendly, helpful and all spoke very good English