It might be helpful to other travelers, to know that if you have flight issues, the Senator Banus Spa Hotel just cancels your pre-paid booking, and refuses to reopen it when you show up the morning after, after a night of nightmare in Barcelona airport, trying be booked on the next connection to Malaga. Here is what happened to us: we are French and had pre-paid a 11 day/10 night-package including flights and stay at the Sanator Banus Hotel, with half board as an option. The flights were not direct (Paris-Barcelona / Barcelona-Malaga), late arrival planned (last flight was landing at 11PM). Our first flight from Paris was delayed up to 3 hours. We were still said until we reached Barcelona, that we could catch the last flight to Malaga. Once we landed in Barcelona, we learnt that it was too late to take the last connection. We tried to call the hotel to let them know, and had a voicemail with a message that the service was opened until 10PM (information voicemail with no possibility to leave a message). We were confident that the hotel might check with the travel agency and learn that we had flight issues. Nothing of this happened. After a night of nightmare, trying to find a solution for the earliest connection, we finally were booked on the 1st flight the morning after, leaving Barcelona at 7AM. We rented a car upon arrival in Malaga airport, and were driving to the hotel, relieved to be at last able to enjoy our vacations, after a full day completely lost. Having difficulties to find the hotel in the last miles from Porto Banus, we called the hotel for help. We were then at last able to tell them our flight issues, and that we were a few minutes away. To our surprise we were replied: “your reservation has been cancelled due to no-show yesterday night”. Even after our explanation of the airline’s issues and the fact we could not reach the hotel due to late hour, we were still replied that “nothing could be done, and it was not possible to reopen the reservation”. So we were simply left on the streets in our rented car, with no destination after a 1-hour night sleep and a return flight scheduled in 10 days. We were still confident (we are optimistic by nature), and called the travel agency to explain our issue. They were surprised by the situation and told us they would call the hotel and get back to us. Several hours after, we were called by the agency that let us know that they had called the hotel and they still replied that the reservation had been cancelled because of no-show, and could not be reopened. We were refunded by the agency and had to find a hotel by ourselves… Thanks to the kindness of the Spanish people, which we’ve been enjoying for years, both for business and leisure, we could find a hotel before the end of the day. This happened to us this week, and we would not loose one minute of our stay to write this comment you’re reading right now (again, our optimistic and positive spirit). Except for this reason: we just connected to an online hotel booking website, and saw that the Senator Banus Hotel offers 5 rooms left for the duration of our stay. While we were thinking they might be sold-out. No comments, as you can imagine... We just want you to know what can happen to you with this hotel if you have flight issues. We are now going to enjoy our stay in this beautiful region, and the marvelous hotel that welcomed us last minute!
- Official Description (provided by the hotel):
- Descubra nuestro primer hotel solo para adultos*. Perfecto para lunas de miel, escapadas romanticas o aniversarios, ya sea para pasar unas vacaciones de autentico relax en pareja o para divertirse con amigos de la mano de nuestro equipo de animacion. *Se considera adulto a partir de 16 anos, no se aceptan ninos ni bebes. ... more less
- Reservation Options:
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- Also Known As:
- Senator Banus Spa Hotel Estepona, Spain - Costa Del Sol