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“food and sun lounges” 4 of 5 stars
Review of Senator Banus Spa Hotel

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Senator Banus Spa Hotel
5.0 of 5 Hotel   |   Urb. Benamara , Crta N 340 KM 168, 29680 Estepona, Spain   |  
Hotel amenities
Ranked #7 of 35 hotels in Estepona
lancashire
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“food and sun lounges”
4 of 5 stars Reviewed 3 days ago NEW

We spent a week at this hotel room only but upgraded to breakfast and upgrade on high floor which was worth it for what we paid.
The good points are . Lovely rooms most good views. Good area. Very clean.Quiet no children adults only. Breakfast good.

Bad points. Food dreadful we had one lunch terrible, worst ever. long wait not worth waiting for, not much of it. the worst food I have had the whole time we have been to Marbella which have been over 15 years so this needs attention.
The other point which for us was uncomfortable was the sun lounges. They have no cushions on them which for a 5 star property is unheard of very uncomfortable.
For us if they could get food better and some pads on the sun lounges, maybe a little entertainment some evenings I think this hotel would be amazing.
I do hope the hotel takes on the remarks as I can see by reading other comments we are not alone especially on the food.
Having said all that we would return hoping next time we could have a lunch by the pool and enjoy the pool lounges a little bit more

Room Tip: high floor great views
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Currently staying in the Senetor banus spa hotel and having stayed here before when it was originally named the crowne plaza to me the hotel is still great.....what i must say is in terms of value for money it is far better....we upgraded to a penthouse suite on the top floor named the Boreas suite. it has vast living areas 2 enormous balcony's on 2 floor's and the upper level comes with a jacuzzi as well.To add to the experience there is a suite called the morpheus suite with infinity pool, bedroom fit for a king and unbelivable living area,if your thinking of pushing the boat out for once in your life do it in this room take as many photo's as possible and say i really stayed here....The pool area has beds available any time of the day and the lady chef and the waiters working the at breakfast time are very chearful and pleasant which kicks the day of with a real bang....coming back again and again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Visited for a week on room only basis, this was our first visit under the new owners. Very clean, pool areas lovely, good house keeping services.
Disappointed to find mini bar facilities removed, no complimentary water in the room and we had a lovely smell of cooking due to our room being directly above the restaurant.
We found the reception staff lacked customer service and friendliness.
Great value for money so will return again.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, yesterday
Dear Guests,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.
We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Best Regards

Abel Garcia
Gerente
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 1 week ago

I stayed at the Senator Banus in June 2014. I know Marbella and Estepona well so it was really a base for us. Even though the address is Estepona, it is really on the edge close to Puerto Banus. It is very reasonably priced. If you stay in Puerto Banus the hotels are a little expensive and not that nice. Senator Banus is only 15 minute drive to Puerto Banus, 20 minutes to Benahavis and 20 minutes to Estapona Town. The location is ideal but you really need to hire a car (this can be cheaper than a taxi return to Malaga airport). There are however 3 decent restaurants near the hotel and they are building a new Lebanese. But I would advise a trip to the Puerto and Benahavis at least!

The hotel itself is very nice and clean. However, not a 5*, I would say a 4*. For me it didn't have the 5* touches. We were half board and the food was horrendous. I intend to go back but room only. The rooms are great and the pool area is ideal. Make sure you get down early and reserve your bed though for a prime pool position.

It is also an adult only hotel, so very quiet. It does lack a little atmosphere but great if you want to relax.

Overall, I would recommend but stay clear of the food!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, yesterday
Dear Guests,
Thank you very much for sharing your experience with us. Know that it is our aim that pass a pleasant experience and that's what we are working and trying to improve every day.

Best Regards

Abel Garcia
Gerente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Overal an excellent time at the Senator Banus. 4 girls. mid twenties.
GREAT:
The rooms: clean, large, great shower, comfy bed, great pool view, all the extras you need are available
The pools: 2 pools, both large and very clean, sunbed are nice
The service: amazing, room service very good, staff on reception were amazing, v helpful.
Security: felt very safe, nice doorstaff and always wiling to help.

The poolside food: is probably the worst food I've ever had - the burger and pizza would be worth ordering for comedy value - so bad. The salads are fine but small and over priced. The chips are 8euros? Not good value at all. Since the burgers do not even come with chips? But if you don't wish to waste your money, eat next door at Cocomo - best restaurant!

The breakfast buffet: good value, great fresh fruit, juice, champagne, lots of meats and cheese, cereal. Very different from the poolside food.

Age range was very broad - 18+ only, which is a huge bonus if you dont want kids running around.

Not a 5*... more like a 4* but still very good. Would 100pc return.

Room Tip: Pool side view is lovely. Ground floor was good :)
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, yesterday
Dear Guests,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We once again thank you and are looking forward welcoming you to any of our establishments

Best Regards

Abel Garcia
Gerente
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

What an amazing experience. The staff and service was excellent. The breakfast was one of the best buffet breakfasts we have had. Room was clean and well maintained. The Filipina waitress at the lobby bar was amazing, great service, she makes very good cocktails. I would highly recommend this hotel to anyone.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, yesterday
Dear Guests,
Thank you very much for your kind remarks. We are delighted to know that our visitors enjoy with us. We hope to visit again

Best Regards

Abel Garcia
Gerente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel is clean and tidy but certainly lacks that of a 5 star, poolside restaurant is poor, only ate there once, that was enough. Hotel is a bit off the beaten track if you like walking out in the evening no the best place to stay. Rooms are okay, no problem, although I did request an upgrade but was not prepared to pay the extra 140 euros per night., shame it wasn't offered at a more reasonable rate as the next day they had to give these rooms to people who were not prepared to pay any extra at all. Daily maid service, although not very good, beds only pulled over and bathroom not cleaned thoroughly, floor not cleaned or swept at all.

Room Tip: Not this hotel if you want 5 star
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, yesterday
Dear Guests,
First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.
We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.

Best Regards

Abel Garcia
Gerente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Senator Banus Spa Hotel

Address: Urb. Benamara , Crta N 340 KM 168, 29680 Estepona, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Estepona
#4 Spa Hotel in Estepona
#6 On the Beach Hotel in Estepona
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Senator Banus Spa Hotel 5*
Official Description (provided by the hotel):
Descubra nuestro primer hotel solo para adultos*. Perfecto para lunas de miel, escapadas romanticas o aniversarios, ya sea para pasar unas vacaciones de autentico relax en pareja o para divertirse con amigos de la mano de nuestro equipo de animacion. *Se considera adulto a partir de 16 anos, no se aceptan ninos ni bebes. ... more   less 
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Also Known As:
Senator Banus Spa Hotel Estepona, Spain - Costa Del Sol

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