I booked to stay here for 3 nights. On arrival the surly receptionist looked at me rather disdainfully (he hardly uttered a word to me), checked my booking and handed me over to a junior. I asked whether my room had a double bed ( I always book a double bed even if I am alone) and he confirmed that's what my booking said. Nobody offered to show me to my room and when I asked where the lift was, the first chap pointed and said 'over there'. My room turrned out to be pokey, with little light and with two small single beds. I went back to the reception and said that they had given me a room with two single beds. The first grumpy receptionist told me to take it or leave it as they didn't have a room with a double bed available. I said this wasn't acceptable and I would go to another hotel - to add insult to injury he made me pay for one night. When I asked for recommendations for another hotel, the back office staff were just as hostile (with the exception of one younger lady who tried to be helpful). I got into my hire car and drove further along the coast and found the Hotel Elba which was quite marvellous and had super staff. How on earth the H10 Estepona Palace ever got a 5 star rating is quite beyond me. The treatment I received was abysmal and I would urge anyone intending to stay there to have second thoughts before booking.
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- Also Known As:
- h10 Estepona Palace Hotel Estepona
- h10 Hotel Estepona
- Estepona Palace
- H10 Estepona Palace Spain - Costa Del Sol