We've just returned from a 2 night b&b stay at this hotel. The purpose of our trip was to scatter my father's ashes in the sea off Estepona where he lived later in life. So we wanted a nice relaxing place to stay which was not likely to give us problems. The hotel certainly met this criteria and I don't think they knew the purpose of the trip. I had emailed in advance to the concierge in case they could help us with boat charter. I received a prompt and polite reply but they do not have a boat and could not find a better arrangement than I had found elsewhere (contact me for details as it was very good). So if this enquiry had been added to our booking info then maybe they did know...
On arrival we needed a double and a twin instead of the 2 doubles we had booked as my teenage nephew came with the three of us as a late addition. At first they said they were fully booked and therefore there would be no twin room available but when pressed, the receptionist found a family room on the same floor as our room (the 6th floor which as she said contains lovely superior rooms). We were offered a glass of sparkly each and orange juice for my nephew. We thought that despite the 'problem' of the rooms, check in was efficient but then realised that we hadn't been told a number of things e.g. about the safe in room, pool towels etc. this info was however in the brochure in the room.
We were able to set up the safe in our room without paying as it did not need a key. We paid €15 deposit for a pool towel but my brother and nephew got them free which was confusing - they weren't told they were in Privelge group. One or two of the more senior members of reception were extremely helpful, helping us with a restaurant booking (in the town) and enabling us to keep one of the rooms until 2pm on our last day when previously we had been told that we could not extend check out.
Our booking (with Expedia) stated a sea view room which we certainly had and an entry into the spa (one per person per stay). My nephew was not allowed in the spa as minimum age is 16. We were advised to book a slot at the spa. This was a two hour slot and enabled us to do the 'circuit' of hydrotherapy features - essential oil showers, jacuzzis and other water massage features, steam room, sauna, pool. There was a small gym too but we didn't use it or have any treatments. The spa was very good and although we don't usually go into a spa if it's hot and sunny outside we were glad we did as it was lovely and relaxing. Flip flops are compulsory and can be hired for €2 and they give you a swimming cap which must be worn. A towel and a locker which doesnt need a coin is also provided.
Breakfast was very good with lots of selection. But as others have said, the staff were very busy and it was quite difficult to order tea or coffee on one of the days. I was very pleased to find a filter coffee machine which did decaffeinated coffee! After checking out on Sunday we paid for the buffet lunch, €22 and less (€11?) for my nephew. This was good value and a nice way to have a good meal before our journey home.
We were pleased that we'd chosen this hotel for our trip and would return again another time. The location was excellent for us and it was especially nice to be so near the beach. The rooms we had were spacious and bright, beds very firm.
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- Also Known As:
- h10 Estepona Palace Hotel Estepona
- h10 Hotel Estepona
- Estepona Palace
- H10 Estepona Palace Spain - Costa Del Sol