This is officially a 5 star hotel but they are many things about it that mean it isnt. I really dont understand how the star system works when you can have 2 different hotels in the same counttry with the same start ratings but different standards. Anyway why isnt it 5 star in my opinion?
The hotel is a little dated.
Reception looks fine but the bar area is old fashioned and not as inviting as it should be. The sofas there are comfortable but ideally need replacing.
The bedrooms are OK but the airco didnt work as well as it should do. We had 2 adjoining rooms and the celing fan came on in both rooms when trying to put it on is just one room. There were knocks on the furniture.
The bathroom shower leaked for the first couple of days and was then fixed. That exposed the fact that the bathroom then wasnt cleaned properly as the water mark was there for 2 days before we complained. The bedroom wasnt cleaned properly - there was a piece of fluff near the mat next to my bed that was there for 10 days (so no mopping or vacuuming).
The hotel is supposed to have wifi throughout the hotel but it definitely doesnt and i wasnt the only one to have this problem
On a positive side the pool area is nice, clean and very well kept. There are plenty of sun umbrellas and sunbeds. If you want one by the pool you have to be early but to be honest the grass area is better and more spacious
My conclusion is that the hotel needs to undergo refurbishment and then it could be a super hotel. it is good value for money but In the meantime a lot could be done to improve it
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- Also Known As:
- Gran Hotel Elba Estepona & Thalasso Estepona
- Gran Hotel Elba Estepona And Thalasso Spa
- Gran Hotel Elba Estepona & Thalasso Spa Spain - Costa Del Sol