I spent one week staying at Hotel Caracas Playa with my wife in August 2014. We were rather disappointed overall with the hotel and would not agree that it should be rated as a 3 star hotel.
Some of the particular things which disappointed us included:
The photos of the hotel on its website and other sites are very misleading. They make the bedrooms out to look much brighter, cleaner and modern than they actually are. The photos show bedrooms with flowers on the beds and on the balconies. However this is not the case. The rooms are very basic and in need of modernising. Outside the rooms, the corridors have carpets which are old and dirty.
The air conditioning unit in our room had a tendency to leak, causing water to fall on the floor in the room. There was an old 5 litre plastic water container on the balcony which was used to catch the water from the pipes from the air conditioning. I needed to empty this every day to prevent the air conditioning unit from leaking. One does not expect to have to do maintenance work when staying in a hotel!
The hotel had no hand soap in the bathroom. When I asked at reception for soap I was told there was none. Our bathroom was also very small.
During our stay we encountered 3 different hotel staff working on reception. Most of the time we dealt with 2 of the staff, who both had very poor English. This made it very difficult to communicate with the hotel staff and ask any questions or obtain help. A hotel needs to be able to communicate properly with its foreign guests.
For the week we were staying in the hotel there were demolition works being carried out on a building in front of the hotel. This caused a lot of noise and dust and was quite a nuisance. The noise from the demolition and machinery woke us early in the mornings. I appreciate that this is probably out of the hotel's control. But we were disappointed to find these works taking place when we arrived. It is clear that these works have been going on for some time and that construction works will continue into the future with the construction of new development in front of the hotel. People should be made aware of this.
There was no WiFi in the hotel. Not even in the reception. This is poor by modern day standards. The breakfast was very basic and of limited selection.
Overall I would not recommend this hotel to other people. The only positive thing it has going for it really is its good location in the centre of Estepona and less than five minutes walk to the beach.
- Official Description (provided by the hotel):
- Hotel two stars City in historic center of Estepona near of all. Beach, Bus, Taxi, Golf... ... more less
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- Also Known As:
- Hotel Caracas Playa Estepona, Spain - Costa Del Sol