We booked our vacation online through clickandgo.com an Irish company as they were doing a good deal for a family of our size(6).
As a family we have traveled around the world to different places and stayed in some lovely hotels had some incidents happen but they were handled and sorted very quickly and we were satisfied in the past coz of this we didn't need to complain but on arrival to albayat beach we walk thru what appeared to be a lovely hotel with our youngest son whom is 2yrs and on entrance a water feature on either side left and right running down a glass wall into a pond! Right side on entrance had a carcass of a dead bird which oblivious wasn't seen by owners or management and the other side a pond of fish, more to the point we noticed whilst talking at reception our toddler was able to fit thru the wooden bannister rail of the water feature to see what was in the water scary moment as it was clear he cud of fell in and seen a dead caucus proven a point,
The hotel is 5mins off the highway and if u don't drive this place wouldn't be suitable ,they also have apartments which are some distance to get to as they are on the opposite side of the highway and u have to drive unto the round about to get to. You will have to go to hotel on arrival first to check in and get keys for apartment and gates. On arrival I checked out the pool which wasn't clean and in the apartment there was a sofa bed which the sheet wasn't changed and sheets stained and wouldn't dare put my child in to sleep but we informed the hotel reception and this was difficult as there is no direct line to call reception but had to drive to hotel and this was a pain!! The pool wasn't cleaned next morn and our son had snuck out on arrival to have a swim only to be rushed of to the hospital in Marbella and then off to malaga hospital as Marbella thought our son had suspected pendisitus and may needed to operate but on arrival to malaga hospital we seen the specialist and he said it wasn't but in fact bacteria bug due to a dirty pool etc! We approached the hotel about the linen not been changed and the fact the apartment was very dusty and also the pool hadn't been clean in the two days we had been there and we ended up in a&e in 2 different hospitals .the lady reception refuted our complaint and because our complaints weren't excepted and dealt with at all it spoilt our stay and as time thru our holiday got on we discovered few more things that prove that this place wasn't at all toddler safe, garden lights blew over by the night winds exposing the wires which weren't checked . The pool was cleaned the 2nd week even though it were windy ,pool gates weren't locked and u are responsible for ur kids /toddlers as the pool isn't for toddlers and must be supervised at all time as the dept of the pool scary for when young kids who can't swim and if the kids slipped or fell in the pool it could be fatal!!
The apartment was well equipped and we we satisfied as there was only one restraint within walking distance along the storey beach catering for our selves was vital, eating out for six was expensive and we took advantage of the fact lidl and Aldi and carrefour were within driving distance but not walking as the apartment was on the dual carriageway , in a sum up the albayat apartment resort Is not suited for a young family with toddlers and there are no other restraunts nearby just only one off the beach and a bit pricy as a sirloin steak can cost from €18 , the apartment plex is more suited for traveler on way to Gibraltar As a stop over, we very upset with the resort for refuting our complaints and made our complaints to our travel agency clickandgo go who said they got a handler to look into our complaints and that the hotel refutes the points in my letter of complaints and clickand go .com refuse to comment on there view even though they introduce holiday resorts to the public I would say in a nut shell if u are a golfer that is the place to stay but not for a family like us thus further to insult us the hotel accused one of our kids of vomiting in the apartment on our departure nice so I wouldn't recommend either click and go as they don't check the place out themselves but use a handler there or a hotel who refuses to accept complaints and the female receptionist is arguementive arrogant and rude & welcoming or helpful I hope no other young family like us will have the same bad experiencethus this resort not suitable for those who don't drive as the town is far away and dual carriageway have no paths ans beach isn't a sandy beach that kids can play but infraction a stoney beach that ain't easy to walk on,
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- Also Known As:
- Residence Albayt Country Club Hotel Estepona
- Albayt Resort Estepona, Spain - Costa Del Sol