After a nightmare trying to park our car, we got to a what was meant to be a 4* hotel. Checked in and went to our room. Opened the door and I almost fainted! Room was so dark, colors are so depressing, bed covers are as depressing as the walls, dust everywhere, views to a patio full of rubbish, and... after specifically requesting a double room in our booking, we found 2 single beds in the room. Straight away I went downstairs to talk to the lady in reception who just said if I wanted a double bed, I had to pay extra as they were in superior rooms... Excuse me!?? First of all, when I made the reservation it stated twin/double room which i wrote a note on the reservation requesting a double bed (not a queen or a king... a double bed, something normal to ask for!). According to her, they did not see my request. Well, I did request it and it was written and if you checked you could see it, and if you have a free room with a double bed, you give it to your customer at no cost, as I do not think it is an outrageous request. But if I wanted something that simple, I had to pay extra for it? Well, swap the bed in your superior room for the two single beds you put in my requested double room! I did not want a superior room, I just wanted a double bed so if I am gonna cause and extra cost to the hotel, just bring down the double bed.
I waited till the next morning to talk to the manager as he was not on duty when we checked in, and surprise! He wasn't any better or nicer than the lady I spoke to the day before. Then he comes up with the statement that they just have 4 or 5 standard rooms with a double bed all others are twins, and it is not guaranteed on my reservation I get a double bed... But they did have superior rooms with double beds at extra cost obviously! In what hotel they have plenty standard rooms and just 5 double?? They didn't even make the effort to put 2 single beds together!
I have traveled the world, I stayed in luxury hotels and cheap hotels, I have seen it all, but I have never seen anything like this.
I am impressed after reading some other customer's reviews, the manager replies bad reviews calling the customers liars and looking for excuses to take responsibility of their poor quality of service. That says it all about the place and their workers.
I would not recommend this place to anybody. I would never go back to this hotel because my experience was so disappointing thank you to the manager and their service.
I am ready and expecting a rude reply of Alvaro, the manager, as it seems that is all he knows how to do properly.
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- Also Known As:
- Hotel Senator Cadiz
- Senator Cadiz Hotel