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“A decent place” 4 of 5 stars
Review of Steigenberger Hotel Esplanade

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Steigenberger Hotel Esplanade
4.0 of 5 Hotel   |   Carl-Zeiss-Platz 4 | 07743 Jena, 07743 Jena, Thuringia, Germany   |  
Hotel amenities
Ranked #4 of 14 Hotels in Jena
Boston, Massachusetts
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
45 helpful votes 45 helpful votes
“A decent place”
4 of 5 stars Reviewed June 27, 2013

Having stayed here prior to the renovation, for the most part other the the updated interior its feels like the same place.

Some positives. Breakfast was good,bed was comfty, rooms were clean.Mall right next to it.

Some negatives. WIFI was spotty. if you do get wifi as part of your room, you need to go to reception to get a card and password, every 24 hours. That wouldn't be too bad if you didn't need to make 2 stops to get to your room.
Elevators - In order to get to your room, from ground level to garage, you take the elevator to the lobby. then a seperate elevelator to your rooms.

Other than that, hotel is located in center of Jena, not much to do in the area, but a nice area to walk around. Restaurants are available but its a 50/50 chance in finding one that takes credit cards or have english menus. However, i found most people pretty friendly and willing to help translate.

i would stay again

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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80 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Jihlava, Czech Republic
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 28, 2013

modern, big and still cozy city hotel in the centrum of Jena. Very nice night bar - non smoking- but with smoker room with TV and other things . Pleasant stuff, nice restaurant, perfect breakfest. Rooms clean, well equipped. Big parking in the basement and underground parking place. Prices more than acceptable...

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yvonne_tietjen, Leiter Front Office at Steigenberger Hotel Esplanade, responded to this review, April 16, 2013
Dear Guest,
Thank you for your very positive feedback. We are delighted to read, that you liked it so much with us.
With kind regards
Your Team at the Steigenberger Esplanade Jena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 26, 2013

It is very close to the city centre area, a very short walkable distance to the central market-place.
It is located right next to the 'Goethe Gallerie', which is probably the largest mall in Jena. In fact, there was a nice view through the glass-dome of the mall from my room. However, on the other side as well there would have been a great view because it faces the beautiful 'Ernst Abbe Haus'.

I read that they had completely renovated and opened newly only in November 2012. Rooms are really beautiful, very tastefully done interiors, lovely colours in the room and bathroom, beautifully fitted lights and carpeting. The lobby is on the 3rd floor and you have to take one lift from the reception and then another to the rooms, but that is not an inconvenience at all.

The restaurant is very nicely appointed and food is somehow both gourmet and homely at the same time. I had dinner there with the boss and the food and service were both really good.

Breakfast was absolutely fabulous! Varities of creams, cheeses and different kinds of butters were all home-made; there were 4 varieties of cornflakes and 4 of museli, 6 types of juices, cut fruits, uncut fruits, different kinds of breads and croissants, grilled tomatoes ... and all these are from the vegetarian section. I didn't particularly notice the cold cut meats and hams that were there.

All this apart, the staff were very warm and they really made me feel welcome.
I had a very nice stay and loved the place.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Crowthorne, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 10, 2013

Stayed at the Steigenberger Hotel for three nights in early March.

We have a corporate rate at this hotel as it is convienient for our office.

The hotel was good, rooms were spacious and there was alot of choice for breakfast, mostly cold meats, pastries and cereal, although there was some hot food too.

It is a strange set up with reception on the first floor, then you have to take a lift to the third, get out and walk to another bank of elevators to get to the bedrooms which are arranged centrally around the bar area. Noise was a small problem as you could hear people clearly in the bar, and I guess this could be a real pain if there was a convention, although this wasn't the case when I was there.

Bar prices are reasonable, but we chose not to eat in the hotel resturant as the food was too extravagant; not in price just in presentation.

This was a good hotel, a little old fashioned but it was clean. I will stay again I am sure.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 21, 2013

I like the decor at this hotel. Compared to Ibis and other lower end hotels in the area, this one looks very modern and chic. The reason I give it a 3-stars is due to the many practical shortcomings I don't expect from a newly renovated hotel. For example,

1) My colleague and I are staying on the (Rm) 525/527 side of the building. Both of us found our shower luke warm and water pressure less than satisfactory. Our colleagues across the hall had no problem. Odd.

2) The breakfast buffet is 18 EUR. Very pricy for this area. At that price, you are better off dropping by the many local bakeries nearby for 1 EUR.

3) You are only given 30 minutes of free WiFi each day and you have to get a new code from the front desk every day. The front desk staff is very nice about it. It's just inconvenient and surprising for the room rate we pay. This hotel is the most expensive in this area. It should include WiFi.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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yvonne_tietjen, General Manager at Steigenberger Hotel Esplanade, responded to this review, January 31, 2013
Thank you for your comments. We are very sorry for the waterproblems. We have passed your points of criticism immediately on to the
technical department head in order to avoid such problems in the future.
We recommend you to book the room inclusive breakfast to get a better breakfast-rate next time.
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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed January 9, 2013

Firstly, the sauna was not working. Brand new and issues, technical guy cannot fix because it was the 27th, 28th of December, the company supplier was on holidays. Alternative offered - nothing. But I did get a 'well what are you expecting from us type look and response'. I was not in the mood to spoon feed their poor customer service.

Secondly, it has been designed by idiots! Close the door of your room and your hand will get crushed by the door frame. Wash your hands in your room and you will have to travel to the other side of the bath room to the corner a meter away from the sink to get the hand soap. Ours was also obstructed by the glasses and hidden by a flower pot thing. & Do not kneel on the carpet, it is as hash as a door mat.

Thirdly, if you need to leave the building, you need to take the lift to the restaurant level first, walk to the next set of lifts and then take that up and visa versa to get out!

Fourthly, skip the breakfast. The Breakfast staff are the nicest and friendliest out of the bad bunch, but it is not worth the excessive cost. The food did not look fresh and some looked dried. Take a short walk to any of the little breakfast locations in the area and at half the price the coffee will be real coffee and the breakfast will be fresh and delicious.

Fifthly, Internet is charged for!? In what world are they living in!!! Negotiated free internet owing to the lack of sauna, an hour was offered. Told them to grow up (not in those words - but had to be pushy) and they gave us a day. Had two bars of reception and it was slow!

Sixth, HOW MUCH! Too expensive for the area. Too expensive for what it is. Stay slightly further out and get your monies worth. Jena beautiful and little, walking distances is not an issue.

We stayed two nights. Stayed there because they had a sauna which is miniature and will fit less than 0.2% of the guests if the hotel was full. Like I said, designed by an idiot. If it were me I would get a refund on the refurbishment designer.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yvonne_tietjen, General Manager at Steigenberger Hotel Esplanade, responded to this review, January 17, 2013
Dear Derek,

We are very sorry that your stay with us obviously was not as agreeable as you thought it might be and we would like to apologize for all inconvenience caused.
Indeed the sauna unfortunately got broken at the 27th of December and could not be repaired until the 30th of December. An alternative in between those holidays was unfortunately not possible. We are sorry, that you do not find the liquid soap immediately in our bath-room, but we hope that you found the additional piece of soap directly beside the washbasin.
The carpet you felt like a door mat is a brand new carpet with a high quality and especially made for hotel rooms.
We are also sorry, that you did not like our rich Champagne-Buffet breakfast, which is well known in our town.
In spite of the negative impressions you gained, we would be happy to welcome you again at our hotel in order to convince you of our quality of service.

Yours sincerely
Andreas Zeitler
Hotel Manager
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Los Gatos
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 25, 2012

Steigenberger Esplanade is a modern hotel and re-opened after a yearlong construction in November 2012. Unfortunately there is rust in the water pipes which affects "some of the rooms" . I stayed the first week that the hotel had opened and in my room the HOT water would run brown and after 5 minutes it would turn very light yellow. If you plan on staying check the running water for both hot and cold separately and see for yourself. I still like this hotel very much but they need to solve the rust problem.
-Shawn

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Steigenberger Hotel Esplanade

Address: Carl-Zeiss-Platz 4 | 07743 Jena, 07743 Jena, Thuringia, Germany
Location: Germany > Thuringia > Jena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Jena
Price Range (Based on Average Rates): $
Hotel Class:4 star — Steigenberger Hotel Esplanade 4*
Number of rooms: 140
Reservation Options:
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Also Known As:
Steigenberger Hotel Jena

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