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“sleepless nights” 3 of 5 stars
Review of Holiday Inn Luebeck

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Holiday Inn Luebeck
4.5 of 5 Hotel   |   Travemuender Allee 3, 23554 Lubeck, Schleswig-Holstein, Germany   |  
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Ranked #6 of 57 Hotels in Lubeck
Münster
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“sleepless nights”
3 of 5 stars Reviewed September 10, 2013

Stayed here fro two night´s to explore the area of Lübeck and Timendorfer Strand, the hotel is average compared to others, No coffee of tea facilities in room like other such chains although they do have room service (COST!) the beds are to hard and the rooms have a cold atmosphere, (Basic rings a bell), the rooms are noisy at night with the window open and you cannot sleep with the air conditioning on because of the noise from the system.

Having said that, if you had a room in a quieter part of the hotel you could enjoy your stay. The breakfast was of a above average standard with a nice layout in the restaurant, not keen on the high seating area with stools to have breakfast, but the Germans seem to like it, especially for the large groops! tour operators note. The Bar is small but very nice and the service above average.

One thing that does bother me was the outside area of the bar which can be accessed by anyone, on the last evening two young men who sat on the bench outside the entrance drinking bottles of beer they had clearly brought with them and pestering guests for cigarets, entering the hotel to the reception and only left when the nice Barman went into the reception and told them to leave the area with the bottles of beer, what was amazing is that the receptionist did not take some action to remove them!!! They could have been ANYONE!! (Not Guests) Frightening!

Well all in all a nice weekend, doubt we would use the hotel again mainly because of the noisy room and lack of sleep, but the service is of a good standard especially in the restaurant and bar
good parking facility (AT A COST) 12 Euro per day!! friendly staff and Lübeck is worth a day visit but do explore the Timendorfer Strand its wonderful if the sun shines!! which it did for use on the first two days, well it actually rained late on the second day, good small Italian restaurant down by the river and top class Indian if you fanc something a little warmer!

Holiday Inn, well the Jury is out I feel they could do better with the Beds!! ( to Hard) cold atmosphere in the rooms and at least provide some tea and coffee, Hello the kettle is there what about the cups!!!!!!!!!

Oh bye the way watch out for TRAMPS one even came into the dining room!!!! he was shown on to the patio, glad I did not want to take my coffee outside.

Room Tip: Don't take the front rooms you cannot open the window at night, bring a cup and coffee/milk so y...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Luebeck, responded to this review, September 26, 2013
Dear TOMMY6330,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. Please allow me to apologize for the inconvenience and negative impression you may have had during your stay with us. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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110 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
London, UK
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 2, 2013

Ideal location for a brief overnight visit to Lubeck. Being so central we were able to explore all the sights Lubeck had to offer. Very good breakfast buffet with something for everyone. Friendly welcoming staff. Once building work has been completed hotel would have scored excellent.

Room Tip: Make sure if book family room - You only have young children.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 31, 2013

The location was great. Very close to Old Town with several good restaurants. Also nice restaurants in close to the hotel. We stayed for 4 nights. Found the beds to be on the hard side for my taste. The rooms looked like they where renovated not that long ago, but the floors was uneven under the carpets. Bath was nice and modern. They have some of the smallest and slowest elevators. Staircase was closed due to restaurant renovation (restaurant replacement in conv. center wasn't tried). The separate garage elevator was a strange twist also. You had to change elevator in the lobby if you used the basement parking. Did not see a staircase alternative for that one at all. The renovation also resulted in fewer parking places downstairs since some was used for renovation material. Could have wished for air condition in the room since we stayed there during a very warm period. The ventilation helped a bit, but not enough. Service was good though.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Luebeck, responded to this review, August 17, 2013
Dear 1_Norwegian_Viking,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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South West London/Surrey
Top Contributor
172 reviews 172 reviews
96 hotel reviews
Reviews in 63 cities Reviews in 63 cities
260 helpful votes 260 helpful votes
4 of 5 stars Reviewed July 18, 2013

Just stayed here for 2 nights and was very happy with this hotel. They are undergoing huge renovations at present, to guestrooms and to the public areas, so expect some noise and disruption in the coming months. I'm fully supportive of any hotels making improvements though, so I was not unhappy about this.

My room had not been refurbished, but it was actually in overall very good condition. The only obvious dated items were the 1980's/1990's television and the shower. The shower did work fine though, just needs replacement to look nicer.

The room was very spacious and comfortable, the bed big and clean.

You are a short 10-15 minute walk to the centre of Lubeck, so this hotel is very convenient.

Ate dinner in the hotel one evening, they were using a conference room as the temporary restaurant, the food was excellent as was the service, although slightly expensive compared to what you can eat elsewhere in Lubeck. Breakfast was overpriced at 15 Euro, thats too much, you can have equivalent for half the price at one of the many cafe's in the city.

Overall I was satisfied with my choice, its a good hotel.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 30, 2013

On our way to southern Germay we stayed one night. Nice hotel with big enough room for 3 person. Close enough to the old city, easy to arrive by car and good parking place. Standard breakfast, but also lax served.

Stayed June 2013, traveled with family
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Germany
Top Contributor
82 reviews 82 reviews
37 hotel reviews
Reviews in 51 cities Reviews in 51 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 21, 2013

We booked a superior room for two nights and not only had two double beds but a sofa and easy chair, an opening window and a small balcony as well. The pool area with sauna, gym etc was clean with lots of towels, although it was a little tired. For us the position of the hotel was ideal as we wanted to visit the town and the surrounding holiday resorts but you should be aware that it is on the main road and with the window open, noisey for those who are light sleepers. On the positive side the air conditioning works well

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Tallinn, Estonia
1 review
4 of 5 stars Reviewed June 18, 2013

Stupid name change problem makes us Angry. We Did not find Scandic Lubeck until call to hotel. Breakfast Was extra good and beds were little too hard to My wifes back. Hotel staff were Nice and helpful.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

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Additional Information about Holiday Inn Luebeck

Address: Travemuender Allee 3, 23554 Lubeck, Schleswig-Holstein, Germany
Phone Number:
Location: Germany > Schleswig-Holstein > Lubeck
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lubeck
#3 Business Hotel in Lubeck
#4 Best Value Hotel in Lubeck
#4 Luxury Hotel in Lubeck
#8 Romantic Hotel in Lubeck
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Luebeck 4.5*
Number of rooms: 159
Official Description (provided by the hotel):
Welcome to Hotel Holiday Inn Lübeck. Located directly at historic Burgtor, not far from numerous sights (Holstentor, Buddenbrookhaus etc.), with us you will experience sincere hospitality that is so typical of our Hanseatic city! We welcome our guests in a new look, thanks to the extensive modernisation in 2013. Clear design with an atmosphere of wellness and the balanced interaction of exclusive materials also bring our motivation to the point optically: to create a “home away from home” for you.After a day with sightseeing or meetings our guests can relax in the spacious fitness and wellness area with heated pool, cardio devices and two saunas. You will find a mixture of lifestyle and dining culture in the newly designed KOCHWERK Lübeck restaurant with adjacent sun terrace. Due to the skilful mixture of modern “living room and British club” atmosphere, this is perfect for a dynamic business lunch or a relaxed, enjoyable evening. The kitchen offers you the “best of” local and international specialities. The tasty cocktails in our modern bar with lounge flair and SKY TV channels are also recommendable. Conferences and family celebrations also find the suitable setting in our 10 flexible event rooms for up to 350 people. WLAN is available to you free of charge throughout the entire hotel.35 free parking spaces at the hotel and an underground garage with 65 parking spaces ensure a relaxed arrival. ... more   less 
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Also Known As:
Scandic Lubeck lübeck
Scandic Lubeck Hotel lübeck
Holiday Inn Lubeck

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