I have reserved a room at this hotel for 3 nights from 8th to 11th of December. Unfortunately, I could not make the trip because of emergency health reasons. Cancelling till 6 p.m. on 8th of Dec was free of charge; however, I could cancel on 9th of Dec morning. The hotel has first told me that their policy is to charge %90 of the TOTAL amount for three nights. After many discussions, reservation manager Ms. Kunkel could not help, instead she said they are not able to lose revenue, because of the different traveling behavior of guests.
Then, I contacted Hotel Manager Mr. Blasberg, and he helped to make it %90 of 2 nights TOTAL amount, rather than 3 nights. It was good of him, thanks to him, to make discount even though the reservation manager said it is impossible.
Well, policy is policy, but generally the hotels charge one night and cancels the reservation.
Be careful and do not forget to cancel on time or do not ever have emergency case, or accept to pay a lot.
Thanks God, my reservation was for 3 nights; I cannot imagine if it was for 10 days. Actually, I asked this question to Mr. Blasberg, the Hotel Manager, but he preferred not to answer.
- Official Description (provided by the hotel):
- The ATLANTIC Hotel Kiel is the first address for your business or private trip to Kiel, right at the heart of the city centre. This superior hotel will transform your visit to Kiel into a veryspecial experience. The hotel has spacious, stylish furnished bedrooms, a restaurant with nordic and international cuisine, an excellent wine cellar and a roof lounge bar with open air lounge and a stunning view across the Kiel fjord. Eight modern and spacious function and conference rooms can be booked for events. ... more less
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