This only gets two stars because the staff was wonderful and the breakfast was great. I agree with most everything the person before me wrote - I was on the first floor (second floor in US) and I wondered why my window was open when it was about 40 deg F outside - Oh, it was because the room had no ventilation and smelled like smoke. The bed killed my back and the pillow was awful. Honest to goodness, I never stay at Best Westerns anymore, and this is the reason why. I got the worst night of sleep in a hotel EVER that night - and that is saying a lot.
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