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“Simply outstanding” 5 of 5 stars
Review of Swissotel Dresden

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Swissotel Dresden
5.0 of 5 Hotel   |   Schlossstrasse 16, 01067 Dresden, Saxony, Germany   |  
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Ranked #1 of 124 Hotels in Dresden
Berlin, Germany
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
62 helpful votes 62 helpful votes
“Simply outstanding”
5 of 5 stars Reviewed June 23, 2013

This hotel is just fantastic. It's central and has a great decor. But that is not what makes the hotel, the staff are simply the most professional and courteous I have ever experienced. In some high end hotels you can feel uncomfortable because service is pretentious or they are just trying too hard to be chic. No here, every single staff member we encountered made us feel at home, and no little thing went unnoticed or was too much. For example, we went shopping and wanted to drop our bags at the reception before going out sightseeing and the bags were immediately taken to our room. I could go on with all these small things that really make a difference. Some other brilliant perks are;
- Fantastic breakfast and dinner;
- A roof terrace that staff will open up for you. Bring some drinks (or order some) and have a great evening;
- Different kinds of pillows that you can order to your room to try out for free;
- Great coffee & tea selection and mineral water every day in your room free of charge;
- You can connect to wifi with a combination of your name & room number. This is just so clever, no need to re-enter codes such as $^@!#23 and get frustrated before you can finally log on. Other hotels reading this: take note :)

Highly recommended!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, July 3, 2013
Dear Guests,

On behalf of the Swissôtel Dresden Am Schloss Team we thank you very much for your wonderful feedback and praise. Thanks to comments like yours we feel encouraged to live our passion for perfection every day and to work hard to continuously improve our service and product. We want to make every guest´s stay a wonderful one.

We hope to have the pleasure of welcoming you back in the near future.

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,078 reviews from our community

Traveler rating
    864
    184
    23
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See reviews for
156
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • Danish first
  • Dutch first
  • English first
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English first
Penticton
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

Very conveniently located hotel for sightseeing and access to shopping malls if needed. Staff very helpful with planning during the stay.
Breakfast had an extensive selection and the staff helped with dietary restriction needs.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Praha 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

Great hotel on a great location. From the first moment staff did what they could to make us feel welcome. Special thumbs up to the door guy, he was really impressive! Room is nice and spacious (no idea what other people are complaining about) and I really liked design, fitting and amenities and all that.
Most important though was the staff: super friendly and helpful throughout our stay. Seriously impressive, big compliment to staff and management.
One thing: we got a sunday morning wake up call at 6.45am without having it ordered, some sort of failure in the system i guess? And someone please explain the cleaning ladies what Privacy please means!
I will def come back here though, it was one night but felt like a mini holiday. Good job!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, July 3, 2013
Dear Guest,

On behalf of the entire Swissôtel Dresden Am Schloss Team we thank you very much for taking your time and and sharing your impressions. It is thanks to the valuable feedback from our guests that we feel encouraged to continuously improve our service and product. We do hope to have the pleasure of welcoming you back in the near future.

Thank you for staying with us,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 20, 2013

Stayed at the Swissotel for 2 nights and from being personally taken to the room with full explanation of the features, though nothing overly sophisticated, to the use of a meeting room, to great breakfast options and one of the more comfortable beds you will sleep on there was very little to complain about. The location is truly central and a wide variety of restaurants, entertainment, and sightseeing options abound. Walking in there is an expensive clock shop on one side and the well set out bar on the other with pavement tables outside.
Must mention the attentiveness of the staff who really were into their roles with unfeigned pleasantness. They just seemed to go that extra bit to assist which is the difference that makes a hotel.
As a business hotel it is great and if being used as a base for touring from then it is as well located as any hotel in Dresden could be.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, July 3, 2013
Dear Guest,

On behalf of the entire Swissôtel Dresden Am Schloss Team we would like to thank you for staying with us and spend your time to share your impressions with other guests. We thoroughly enjoy to look after our guests and it is thanks to comments like yours that we feel encouraged to live our passion for perfection every day.

Thank you for staying with us,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 19, 2013

We were on a Viking River cruise of the Elbe in June which unfortunately had to be curtailed because of flood waters. Our one day stop in Dresden turned out to be 3 nites at the Swissotel, and it was delightful. The hotel is fantastically located in the old town. Only a year old, it's everything one expects of this chain (stayed at the one in Istanbul a few yrs. ago). Considering the hotel had to find approx. 70 rooms, serve breakfast and dinner, they did a great job. Staff is friendly and helpful. Have already recommended it friends.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, July 3, 2013
Dear Guest,

We trust that you have enjoyed your stay with us and that you had a save journey back home. Thank you for taking the time to give us your most valuable feedback, which is showing us that we, as a "young" hotel, are on the right way to make every guest´s stay a wonderful one where they feel welcome and cared.

We hope to have the pleasure of welcoming you back in the near future. Please let us know if there is anything we may do for you.

With best wishes,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
89 reviews 89 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 17, 2013

We stayed two nights in late May at this fairly new hotel when we stopped in Dresden for sightseeing at the Royal Palace and Zwinger museums. Although we prefer to patronize small family-owned establishments when we travel on vacation, the reviews and lovely room photos on TA drew my attention. And they are accurate. This hotel provides all you could ask for: a great location, smack in middle of the Royal Schloss complex, and right across the quaint cobbled street from one of the entrances to the Historic Green Vault; huge rooms by European standards with the most up-to-date amenities; a fabulous breakfast buffet with dozens of choices and experienced wait staff; and, often lacking in large hotels, personal caring service.

Although the weather was cool and rainy, guests and staff were in a good mood because the Bayern Munich vs.Dortmund club football (soccer) championship took place the night we arrived. The small bar at the hotel was overflowing with guests enjoying the match.

The weekend manager seemed to live at the front desk and could not be more personable and helpful, as well as the bellman who showed us to our room and explained how everything worked. Front desk personnal even happily exchanged all our small Euro coins for larger ones (to save for our next trip to Europe) because Dresden was our last stop in the Euro zone on our way to Prague before flying home.

Room Tip: I always request a quiet room on a high floor, and indeed we were put on the top floor.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart
1 review
5 of 5 stars Reviewed June 16, 2013


A very warm welcome at the door of the hotel,efficient guidance to the parking facities where the bell boy was already waiting to help with the luggage. The friendlyness and efficience continued at the reception desk,the escort to the nicely appointed room. And you are in walking distance of each and every sight of Dresden. Everything was to our liking, and with the advance booking rate the price value ratio was magnificent.

We have been at other four and five and five star deluxe places over the recent years, but the Swissotel in our view is the best, giving us a warm feeling of home and being welcome and cared for

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Dresden

Address: Schlossstrasse 16, 01067 Dresden, Saxony, Germany
Phone Number:
Location: Germany > Saxony > Dresden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 124 Hotels in Dresden
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Dresden 5*
Number of rooms: 235
Official Description (provided by the hotel):
The new hotel Swissotel Dresden Am Schloss opened in the centre of the historical old town. Its central location, great shopping, entertainment and nearby historical sights such as the Semper Opera and Zwinger Palace make this the perfect gateway to the city's business and culture. Swissotel Dresden's historic facade houses stylishly modern interior design, with cutting-edge technology and the warmth of Swiss hospitality. ... more   less 
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