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“Heaven by the River” 5 of 5 stars
Review of Hyatt Regency Mainz

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Hyatt Regency Mainz
5.0 of 5 Hotel   |   Malakoff-Terrasse 1, 55116 Mainz, Rhineland-Palatinate, Germany   |  
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Ranked #1 of 42 Hotels in Mainz
East Coast
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Heaven by the River”
5 of 5 stars Reviewed April 30, 2014 via mobile

If you're working anywhere in the area, see if you can stay here--but make sure that you have a river view. Amazing. Inviting bar area. Excellent choice of wine, drinks, and snacks. Wonderful riverside patio. Close to Saturday flea market. Can walk into town. Friendly multi-lingual staff. One of my top three brand hotels in Europe.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto_Steenbeek_HRM, Manager at Hyatt Regency Mainz, responded to this review, May 2, 2014
Thank you for having taken the time and effort to rate your stay at Hyatt Regency Mainz. I was delighted to learn that you very much enjoyed your stay with us. Especially your kind remarks about our friendly associates and the Hyatt Regency brand are very much appreciated and have been shared with our entire team. Again, many thanks for your encouraging feedback and I hope that we may look forward to welcoming you back to our hotel in the near future.

Kind regards

Otto Steenbeek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • English first
  • French first
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English first
Zurich, Switzerland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2014

This hotel is just amazing! The rooms are super comfortable and everything is great! Nothing is bad there! The teras is just great and the service is nice! Everything is expensive but it's still a very good hotel!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto_Steenbeek_HRM, Manager at Hyatt Regency Mainz, responded to this review, April 28, 2014
Thank you very much for having taken the time to write this fantastic review after your stay at Hyatt Regency Mainz. I was delighted to learn that you so much enjoyed your stay at our hotel. Especially your kind comments regarding our service and comfortable rooms are very much appreciated and have been shared with the team.
Again, many thanks for your encouraging feedback and I trust that we may look forward to welcoming you back to Hyatt Regency Mainz in the near future.

Sincerely

Otto Steenbeek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 23, 2014

The hotel is in a fantastic location and beautifully decorated. Rooms are large and well presented, service was excellent in the bar, OK at breakfast. There were just a few things during my stay that let the place down. When I arrived early on the check-in day a room was ready which was great and the guy at the counter said that I could go for breakfast as it was included. I guess I should have double checked that it wouldn't be charged, but he did make the offer twice and I have a Hyatt Gold Rewards card so I assumed that this was a good service gesture. Obviously when it came to check out the breakfast had been added to the bill. As I was also checking out early, I suggested that I would skip that last day's breakfast and have the additional charge removed. The reception girl said that today's breakfast was included in the room rate so couldn't be changed. I didn't have time to make a fuss so I just paid the bill with the breakfast charge and grabbed a quick breakfast before leaving. The lack of flexibility was a bit annoying as I wasn't even asking for a free breakfast, just to remove the charge for the one from the first day of my stay and not have it on the last day. Along with a few other things it just left me feeling that the customer experience wasn't the number one priority. One bottle of water in the room isn't really enough; a free wifi connection but only a slower version with an option to upgrade if you pay; breakfast is OK but nothing special in comparison to similarly priced places; minibar typically over-priced. Another odd thing is that the iron is fixed to the ironing board which makes it a bit difficult to open out. Not sure if this is to prevent people stealing it or what but it's definitely not for the convenience of the person using it. It's a beautiful place, especially the bar area, but I left feeling that the overall stay was nothing very special.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto_Steenbeek_HRM, Manager at Hyatt Regency Mainz, responded to this review, April 28, 2014
Thank you for having taken the time and effort to give us feedback after your recent stay at Hyatt Regency Mainz.

I was pleased to learn that you enjoyed your room as well as the atmosphere at the Malakoff Bar. At the same time, I have taken note of your critical points. We are so very sorry that you were caused inconveniences with the breakfast charges. You are definitely right that this not should have happened and should have been dealt with more flexibly. Please accept our sincere apologies and rest assured that we would like to have you feel personally taken care of. You may also rest assured that we will make a respective follow up within our team.

Your feedback is of tremendous value to us all and your evaluation will form an important part of our ongoing programme to continuously monitor the quality of our services and facilities. Again, I thank you very much for your constructive feedback and do hope that we will welcome you back in the very near future.

Best regards

Otto Steenbeek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 21, 2014

This hotel is absolutely fantastic. Every aspect about this hotel is A+. The buffet breakfast is simply amazing and the staff are very friendly. Fitness centre is excellent and there are plenty of places nearby to eat and drink. If you have time make sure you have a walk down the Rhein river, it is very relaxing.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto_Steenbeek_HRM, Manager at Hyatt Regency Mainz, responded to this review, April 28, 2014
Thank you very much for having taken the time to write this fantastic review after your stay at Hyatt Regency Mainz.
I was delighted to learn that you enjoyed your stay at our hotel. Especially your kind remark regarding our associates and the breakfast buffet is very much appreciated and has been shared with the team.
As you enjoy walking by the Rhine River, I would like to inform you that we have opened all our outdoor restaurants, where you can enjoy a refreshing drink and picturesque views of the Rhine.
Again, many thanks for your evaluation and I hope to welcome you back at our hotel and on one of our terraces in the near future.

Kind regards

Otto Steenbeek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Top Contributor
64 reviews 64 reviews
54 hotel reviews
Reviews in 51 cities Reviews in 51 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 17, 2014

I stayed here as part of a conference and my immediate reaction was to feel back in a place I knew well. The rooms were of a high quality with a great view of the Rhine. The staff were very helpful.

The problem was several small niggles - the alarm clock ticked loudly. The rooms were very hot ( in March). There was motor noise from barges on the Rhine if you left the window open. The queue for eggs in the morning was too long. The car park machine was out of order....

I hope it will get to 5 stars with just a little TLC.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto_Steenbeek_HRM, Manager at Hyatt Regency Mainz, responded to this review, April 28, 2014
Thank you very much for having taken the time to write this review after your stay at Hyatt Regency Mainz.
I was pleased to learn that you overall enjoyed your stay at our hotel. Your kind remark about our associates has been shared with the team.
At the same time, I have taken note of your critical points and apologize that those have influenced your stay with us negatively. Please be assured that your feedback has been shared with the appropriate departments. Your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.
Again, many thanks for your feedback and I hope that we may look forward to welcoming you back in the near future.

Sincerely

Otto Steenbeek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ciudad de mexico
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 14, 2014

The staff is the most efficient anywhere in the world. Always smiling, always solving every single need we could have, an example among many things, they managed to arrange a Doctor in nothing more than 3 minutes, and calling a cab, giving the driver precise instructions of the doctor location, and even the DOOR ! we should go to in a big clinic.
They are an example of service excellence all the time, not failing once. My deepest congratulations to every one.

The location in beatiful, overlooking the Rhine river.
A very modern space, with many amenities in the room
Very clean, nice rooms. Coming from the american continent, rooms in Europe always are a little on the small side, but thats an Europe's thing. Actually here, they are above average in size, for Europe again.
Very nice bathroom.
Oh, the breakfast is amazing, really.

Recommended? Yes, and Above anything. It is worth every euro spent. You won't feel dissapointed.

Room Tip: Choose it overlooking the river, it is worth it.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto_Steenbeek_HRM, Manager at Hyatt Regency Mainz, responded to this review, April 17, 2014
Thank you very much for taking the time to write this wonderful review.
I was delighted to learn that you very much enjoyed your stay with us, and your positive comments - especially about our hospitality and the service attitude of our employees - are greatly appreciated, and have been shared with the entire team. We hope to welcome you back again soon.

Kind regards

Otto Steenbeek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NL
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 14, 2014

We enjoyed our stay at the Hyatt very much. Had a lovely suite with Rhine view and all the amenities, very friendly and attentive service overall ! Special thanks to Franka Kretzschmar and the Front Office crew :) we felt very welcome and thanks again for the "special parking service" you arranged for us ;) Regency Club: Farina thank you so much for creating the "600Rouge" for us; we sure will order one on our next visit ;)
The hotel is very close to the Old Town and all the lovely wineries, the market, the Gutenberg museum, Cathedral etc. ...all in walking distance.
Loved our home away from home and for sure will return. Groetjes uit NL Maria&Chris

Room Tip: rhine view rooms
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otto_Steenbeek_HRM, Manager at Hyatt Regency Mainz, responded to this review, April 17, 2014
Thank you very much for taking the time to write this review.
It was very nice to read that you enjoyed your stay at Hyatt Regency Mainz as much as you did.
It is hugely motivating for our staff to hear that we were able to satisfy you with our service and facilities. Thank you very much once again, and we look forward to welcoming you back in the very near future!

Kind regards

Otto Steenbeek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Mainz

Address: Malakoff-Terrasse 1, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Mainz
#1 Romantic Hotel in Mainz
#1 Luxury Hotel in Mainz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Mainz 5*
Number of rooms: 268
Official Description (provided by the hotel):
Located on the banks of the River Rhine, our Mainz hotel is close to the Old Town (Altstadt) and Mainz city centre, with most iconic attractions within walking distance. Hyatt Regency Mainz is only 500 m from the Rheingoldhalle Congress Centre and has excellent connections to Frankfurt International Airport (25 minutes), to Mainz railway station and nearby motorways. The location in the central Rhein-Main region of Germany makes Hyatt Regency Mainz one of the preferred city hotels and destination for vineyard tours around Rheingau and Rheinhessen areas. Club Olympus Spa & Fitness is a Mainz wellness and fitness club catering to both body and mind, featuring the latest in fitness and training equipment. Recreation facilities include an indoor swimming pool, whirlpool, sauna, steam bath and solarium. A variety of exclusive massage and cosmetic treatments are available, providing our Mainz hotel guests with the ultimate in relaxation. Sample delicious cuisine at one of our several renowned Mainz restaurants, including Bellpepper Restaurant with international delicacies and M-Lounge, which specialises in sandwiches, burgers, light snacks and homemade cakes. Enjoy barbecued delicacies and a stunning view of the Rhine River on the lovely Rheintochter Terrasse. Our Kanzel beer garden, offering grilled snacks and refreshing beverages, invites you to delight in the summer months under shady trees on the banks of the river Rhine. The Malakoff Bar, with its Hofgarten courtyard, provides the perfect Mainz bar setting in which to spend the evening. Enjoy a stylish yet elegant atmosphere with an abundance of cocktail specialties. ... more   less 
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Also Known As:
Hyatt Regency Mainz Hotel Mainz
Hyatt Mainz
Mainz Hyatt Regency

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