second time here and i reconfirm the good impressions overall. if they could 'reboot' the reception staff it will increase the level of the hotel.
Staff at reception are usually young ladies most of them I understood are still learning the job but who 'pays' the expenses of their inexperience are the customers...In my case I booked 1 dbl with breakfast and 1 single without breakfast. Finally instead of 3 people we were only 2 for 2 rooms and we needed only 1 breakfast. I had to pay the same price as we were 3 people ... for all the stay (4 nites)!!! There was no way to discuss the matter. above all the staff is much arrogant and unfriendly. The 'manager' who was behind the wall of the reception, did not even bother to come out and discuss: the reception lady had to go in and out to ask and report... On top of all they messed up with my credit card asking a much high authorization than needed and after days of my cheout they did not yet arrange to cancell it. So the amount is still blocked...
Next time I will try elsewhere in Mainz because of thereception staff!!!
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- Also Known As:
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