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“Good alternative if downtown Frankfurt is overpriced (again)” 4 of 5 stars
Review of Hilton Mainz

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Hilton Mainz
4.0 of 5 Hotel   |   Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany   |  
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Ranked #4 of 42 Hotels in Mainz
Certificate of Excellence 2014
Augsburg, Germany
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
16 helpful votes 16 helpful votes
“Good alternative if downtown Frankfurt is overpriced (again)”
4 of 5 stars Reviewed July 21, 2012

Very nice location on the border of the river, it is a short walk to downtown Mainz. The downtown is nice with lots of restaurants to choose from. Only a 30 minute drive to Frankfurt. The rooms are nice and quiet, the breakfast is excellent. The parking garage is a bot expensive 21 euro a night, but easily accessible. Make sure you take your running gear for an early morning run along the river.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, August 26, 2012
Dear Guest,

Thank you very much for your review on tripadvisor.com.

We're pleased to read your kind words and happy that you had with us a great stay.

The parking garage is not only for the Hotel and is not managed by us so we're unable to influence the prices but we will forward your review.

We will use your review a motivation to exceed and maintain our work and we look forward to welcome you again at our Hilton Mainz.

If you have any question in the meantime I will be more than happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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514 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Top Contributor
83 reviews 83 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 18, 2012

View to river from our room was very nice, like it very much. Location is very good also.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, August 26, 2012
Dear Guest,

Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com.

It is great to read that you enjoyed your recent stay at Hilton Mainz..

We hope you will choose us again for your next stay in Mainz an if you have any questions in the meantime I will be happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 9, 2012

I was in Mainz on a weekend trip to do the daily trip up the Rhine to Cologne to see the castles. The hotel was an excellent choice as it is situated on the river and we had to walk less than 100 feet to the embarkation point. The location also meant daily walks along the riverfront where we watched the commercial and leisure craft on the river.

I stayed in a room facing the busy road but the soundproofing worked well, and I was never bothered by road noises. The room and bed was comfortable and well appointed.

The only downside was no free internet access, not even free WiFi in the lobby. Free WiFi or access to a business center should be an included amenity.

Room Tip: A river view room is a better option if you are interested in a more appealing vista.
See more room tips
  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hilton Mainz, responded to this review, July 12, 2012
Dear User,

thank you very much for your review. It is great to read that you felt most comfortable during your stay in May.

Your comments are very important to us, as they help us to review and increase our standard.

It is a pleasure for us to see that you were satisfied with the location of Hilton Mainz, overlooking the Rhine river. We do hope you had a good weather to enjoy the view and your trip!
Regarding the internet, I would like to inform you, that we are in the process of negotiations with a new internet provider.

We will be looking forward to host you once again at the Hilton Mainz.

If you have any question in the meantime I will be more than happy to assist you.

Sascha von Zabern
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo , New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2012

I was attending a trade fair in Frankfort and any economical hotels were sold out. We decided to stay in Mainz and take the train into Frankfort. This hotel is a about a 20 minute walk from the Mainz main train station or a 7 euro cab ride. Once your there the hotel the location is good for walking to the old town. Rooms were clean and service excellent. We only ate breakfast at the hotel but the buffet was extensive and tasty!

Room Tip: Ask for a room facing the river.
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hilton Mainz, responded to this review, June 26, 2012
Dear User,
Please allow me to thank you for your most kind feedback about your stay at the Hilton Mainz shared with us and other travellers.

I am delighted to see that you enjoyed your stay in Mainz. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz or Frankfurt.
In such a case I do hope that we will have the pleasure of welcoming you back to the HILTON Mainz.
If you have any question in the meantime I will be more than happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa (Mesa County), Colorado
Top Contributor
123 reviews 123 reviews
113 hotel reviews
Reviews in 109 cities Reviews in 109 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed June 17, 2012

Our room was on the busy road, but was well sound-proofed. We didn't hear the traffic and slept fairly well. Hotel location is great: easy access to walks along the river, and a quick walk to the center of Mainz.

We checked the conference and business center which were immaculate. I wish we could say the same for our room. The carpet and bathroom were both in need of a thorough cleaning (as was the hallway carpet to our room). This was not the standard we expected at a Hilton.

Parking in the hotel's underground garage was 21 euros/day but very convenient and secure. We didn't try the breakfast buffet (at over 20 euros). There were many less pricey, good choices nearby. Reception staff was very friendly and helpful, and even translated a German recipe for me. The hotel was fine, just nothing exceptional and a bit disappointing for a Hilton.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, June 19, 2012
Dear User,
Thank you very much for choosing the HILTON Mainz. It was a pleasure to read your kind feedback.
However we are very sorry that not all of our facilities have been to your fullest satisfaction. I would like to apologize for inconveniences caused with your room. Please be assured that the described is not our standard, and normally every room is checked before a guest checks in. I addressed this to our HSK Team and corrective actions have been taken in order to in order to avoid such shortcomings in the future. We always strive to improve our service and therefore your comments are very much appreciated.
We appreciate your feedback a lot and do hope that we will have the pleasure of welcoming you back to the HILTON Mainz.
If you have any question in the meantime I will be more than happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
139 reviews 139 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed June 13, 2012

we stayed here on our way to france and we liked it so much we stayed an extra night. the breakfast was great, everyone was nice and helpful, and it's a good location.

Room Tip: the second tower is a bit of a walk but good rooms
See more room tips
  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, June 18, 2012
Dear Guest,

Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com.
It is great to read that you enjoyed your recent stay at Hilton Mainz. Our Team will be pleased to learn about your kind words.

Whilst hoping you had a save trip back to Canada we look forward to welcoming you back in the near future.
If you have any question in the meantime I will be more than happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Top Contributor
102 reviews 102 reviews
89 hotel reviews
Reviews in 59 cities Reviews in 59 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed May 21, 2012

I stayed at this hotel in room 1634, for one ight at the beginning of my summer holiday after long flight from my home to Frankfurt

The hotel is good, nothing extraordinary about it, like any other buisness hotel. The hotel furniture and failities a in good condition. The room is not that spacious but it is ok. The toilette area is very confined but i've seen tighter.

The parking area has direct access to the rooms, whihc is an area of improvement and needs to be controlled. 

The breakfast buffett is having good variety of foods, however, there is no eggs or pan cake station where it can be prepared freshly.

The hotel staff is not that friendly, nothing unique you'd expect by being a diamond HHonor. You have to know your rights and look after them. Example, the was no complimentary water in my room, i have to ask for it, there is even no welcome letter. Even the front desk staff is not friendly and not asking about how was your stay. I hope it is not due to racist behavior since it is international hotel and not family run one. 

  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, June 15, 2012
Dear Guest,

thank you for your stay at the HILTON Mainz and for taking the time to post a comment in TripAdvisor.
We are very sorry that not all of our facilities have been to your fullest satisfaction.
We always strive to improve our service and therefore your comments are very much appreciated.
In regard to the parking area, I would like to inform you, that all garage exits and entrances are video monitored. We also do work with a security company to ensure a safe stay in our hotel.
Thank you for your positive feedback concerning the breakfast. Please note that we do not have a show kitchen however our staff prepare fresh eggs as well as pan cakes inclusive our buffet. I am sorry if you weren’t informed you about this.
We will also discuss your comment on the HHonors with our front desk staff to ensure a better service and more recognition of our HHonors Members.

We hope to welcome you back in the near future.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mainz

Address: Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Mainz
#4 Romantic Hotel in Mainz
#4 Business Hotel in Mainz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Mainz 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Hilton Mainz Hotel Mainz
Mainz Hilton

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