I spent 3 nights here in a classic room with a city view (view of the hotel entrance) and was very disappointed with the room. The biggest problem was the noise - from the hallway (doors slamming), neighboring rooms (talking next door, walking on the floor above me), and outside (frequent taxis in and out). There was no noise dampening and sound traveled too easily. My room on the first floor was dated (see photos), the carpeting was warn, and the bed was very soft and uncomfortable, to the point that my back ached. The TV remote didn't work well, one had to push the buttons extremely hard to function. Finally, the heating in my room was insufficient as it never warmed up when the old temperature controller was at its warmest setting.
As an SPG Gold member, I was disappointed to not receive any kind of room upgrade or a preferred view. When inquiring about this at checkout, I was told that my room rate was 'special' (I booked through Starwood's website) and that most guests paid more than me. I did pre-pay at a rate of US$ 180/night, but I guess that was too low of a rate to receive a preferred room.
Service was also disappointing. The first morning, I hadn't put a "do not disturb" sign on my door and at 8:45am, the cleaner simultaneously knocked and opened my room door. That's totally unacceptable. On another day, I was scolded in German by an employee who was scrapping the ice off the drive -- I was supposed to walk on the sidewalk that I hadn't seen. Definitely not a way to treat customers.
A few nice things: the room was clean and the free coffee (not instant) was appreciated. The bathroom was spacious and the shower worked well. Also there is free and fast internet in the lobby. I didn't eat breakfast since it wasn't included in my rate, and the US$ 40 price was too high for me.
- Official Description (provided by the hotel):
- The Sheraton Essen Hotel is located at the edge of the quiet Stadtgarten, only a five-minute walk away from the city center and the central station. The Underground station is located in front of the hotel, and just three stops from the fairground Essen and Grugahalle. The Sheraton Essen Hotel is 29 kilometers from Dusseldorf International Airport (20 minutes by car). ... more less
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- Also Known As:
- Sheraton Essen
- Essen Sheraton