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“The Frog Pond contains not frogs-but princes and princesses.” 5 of 5 stars
Review of Schlosshotel Hugenpoet

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Schlosshotel Hugenpoet
5.0 of 5 Hotel   |   August-Thyssen-Strasse 51 | Kettwig, 45219 Essen, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #4 of 69 Hotels in Essen
SWEDEN
Top Contributor
75 reviews 75 reviews
48 hotel reviews
Reviews in 51 cities Reviews in 51 cities
149 helpful votes 149 helpful votes
“The Frog Pond contains not frogs-but princes and princesses.”
5 of 5 stars Reviewed September 12, 2011

Schloss Hugenpoet is a castle with a grand history. Built by the barons Nesselrode-Hugenpoet, razed to the ground 1647 and rebuilt. In the possession of the same family to 1836, when the famous Fuerstenberg family took it and held it until 1955. Since then it is one of Germany´s best castle hotels. It is a member of Leading hotels of the world and it shows. Service is IMPECCABLE. Nothing is too much trouble. We have stayed there on just two occasions and were on our return treated like family! The rooms are incredibly spacious, the building IMPOSING and the food in either the "Local restaurant" Hugenpöttchen and the gourmet restaurant Nesselrode spectacular! The sommelier gave us extremely good advice and his selection was very affordable. Breakfast comes in two varieties, both very expensive. Choose a package including dinner, bed and breakfast! The breakfast menu is very tempting, but it is NOT a buffet breakfast. They serve rather small helpings on three plates and then a warm main breakfast course. We felt rather awkward about this and breakfast staff seemed rather unconcerned. Rather a sad ending after a perfect stay and NOT as it had been last time. So, what happens when we mention this at checkout when they really pressed us on if we had ANYTHING AT ALL to complain about. The mere mention of it resulted in the deduction of breakfast from bill and a plastic bag with goodies for our 1000 km car trip home! That is style, grace, and perfect customer care! Not to mention the wonderful service performed by our Afrikaner receptionist, miss de Vries, the day before. So once again-we succumb to the magic of the Frog Pond (the name actually means that) and will happily return whenever we traverse Germany.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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72 reviews from our community

Traveler rating
    43
    20
    4
    4
    1
See reviews for
7
26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
London
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 23, 2011

A very friendly hotel - for sure - but not one deserving of five stars. It is the little things that were missing/went wrong - our room key could not be found on check-in; complimentary water in the room but no bottle opener; coffees are delivered to the room with no explanation as to which is de-caf and which is normal coffee; strong kitchen smell in stairwell. All of these little things are tolerated in a 4-star hotel but should definitely not be part of a 5-star stay.

The hotel survives thanks to the lack of five star hotels in Essen - tradeshow visitors have little choice in the area for a five-star hotel. Definitely not a destination hotel.

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
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Chessington, United Kingdom
Top Contributor
251 reviews 251 reviews
155 hotel reviews
Reviews in 109 cities Reviews in 109 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed December 19, 2010

Very helpful staff arrived with umbrellas and helped with the luggage from an icy and mushy car park (the regular car park was occupied by a Christmas Market). Check in was very efficient - they just show you to your room and leave the paperwork with you to complete at leisure. Our room, 29, was quite large with views over the park, comfy bed (twins pushed together and separate duvets), desk and a large wardrobe. The wardrobe contained a fridge with complimentary soft drinks as well as beers etc. There were also delicious home baked biscuits and truffles on arrival and fruit. There is free wifi, which is good, though not the fastest. There is a large white-tiled bathroom, with a big bath, and shower over and two sinks. The bathroom was very warm, but the room itself struggled to get warm (it was -6 outside!). There is a turndown service, which changed our towels, emptied bins etc. We ate in the cheaper of the two restaurants, and the food and service were both excellent. The Christmas Market in the courtyard had quite a few stands including crafts and currywurst.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
1 review
5 of 5 stars Reviewed April 19, 2009

My wife and I stayed at Schlosshotel Hugenpoet for 2 nights in April for a romantic getaway. Germany is not the obvious choice for that but we like small Leading Hotels and have been recommended Schlosshotel Hugenpoet by a friend and certainly didn’t get disappointed, the stay exceeded all our expectations. The hotel is in a medieval castle surrounded by water and you have to cross two little bridges to get into the Courtyard with the hotel entrance. The hotel staff is very attentive and we settled in quickly. We stayed in a Junior Suite, beautifully appointed and spacious. On the first night we had dinner in the gourmet restaurant Nero. The service was impeccable and the food well worth a Michelin star. On the second night we dined in the second restaurant which has an honest, down to earth menu with good value for money. The ambience of this Hotel is truly breathtaking, complimented by great service and food, highly recommended!!

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wuppertal, Germany
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 17, 2009

The "Hugenpoet Hotel" is definitely the best choice in Essen, if you can afford it. It's very expensive, but it's worth the salt. Luxurious, spacious rooms, elegant and tastfully furnished, partly with antiques. Fantastic and courteous service. The breakfast is also excellent. You can have it on your room as well. There are also 2 restaurants, the star awarded cuisine of "Nesselrode" (short Nero), which is excellent, but also expensive. And the "Hugenpöttchen", which offer regional noble cuisine for an acceptable price. If you don't want to spent so much money for your restaurant visits, you should definitely try the "Hugenpöttchen".

  • Stayed August 2006, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Schilde
1 review
5 of 5 stars Reviewed January 8, 2008

Excellent hotel. Very spacious rooms. Very good service and friedly people. Not cheap. Good breakfast. The main restaurant is very good. The small restaurant Hugenpöttchen offers regional cuisine. Good but not spectacular. Limited choice.

  • Liked — Quit
  • Disliked — Finding the hotel (you need a GPS)
  • Stayed January 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Schlosshotel Hugenpoet

Address: August-Thyssen-Strasse 51 | Kettwig, 45219 Essen, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Essen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Essen
#7 Romantic Hotel in Essen
#9 Business Hotel in Essen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Schlosshotel Hugenpoet 5*
Number of rooms: 31
Official Description (provided by the hotel):
Set in a beautiful park, Hugenpoet Manor is the perfect retreat, yet located just 12 miles away from the city centres of Düsseldorf and Essen. As one of the country’s finest historic hotels, it prides itself on its refined cuisine, contemporary elegant guest rooms and a sophisticated yet cosy atmosphere. The surrounding countryside encourages guests to enjoy sporting activities such as golf or mountain biking and a small Spa invites guests to exquisite treatments and relaxation. The effortlessly gracious service, and the balance between heritage and evolution, makes Hugenpoet Manor a gem of a luxury property that constantly surprises. ... more   less 
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Also Known As:
Schloss Hugenpoet Hotel

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