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“Nice design hotel with some points to improve” 4 of 5 stars
Review of Innside Duesseldorf Hafen

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Innside Duesseldorf Hafen
4.0 of 5 Hotel   |   Speditionstrasse 9, 40221 Dusseldorf, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #38 of 241 Hotels in Dusseldorf
Brussels, Belgium
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
“Nice design hotel with some points to improve”
4 of 5 stars Reviewed August 4, 2014

I am a regular customer of Melia hotels (Innside is part of the group) and I was very much anticipating the stay at this relatively new hotel in Düsseldorf's Medienhafen district. And I must say that I liked the hotel and its rooms. The hotel's facade is quite unique and colorful and the interior is very contemporary. The rooms are spacious, modern, bright and clean, with a cool view of the Medienhafen and the Düsseldorf skyline (we stayed at the 11th floor). I loved the fact that the use of the mini bar (with waters and fruit juices) was free during the stay. There's also a Nespresso machine, delicious coffee moments guaranteed! I also used the hotel's gym which was small but the machines were good and the view was exciting! There's also a sauna facility which I didn't use. Breakfast was plentiful and delicious, moreover, you dine on the 16th floor with spectacular views again.

All by all a satisfying and enjoyable stay, but there are nonetheless some points to improve:
- during our stay, we had problems with the shower sink and the washbasin: the water did evacuate very slowly so that the room floor got flooded several times
- no possibility to cut the air-conditioning
- parking facilities are available in front of the hotel, but it is not an official hotel park but a private, open-air one. Prices are quite high, almost 17 euros per night.
- on Saturday morning, the breakfast room was overcrowded as it isn't very big. So be there early! Unfortunately, almost everything on the breakfast buffet was empty when we arrived (at 0:30am): no croissants, no bread rolls, no cheese, ham, scrambled eggs, bacon, orange juice... Very disappointing! The nice lady told the guests that everything will be filled again shortly but it took a long time and almost all the other guests were surprised, too. How's it possible that all these items get empty without the person in charge even noticing it?

I would definitely recommend the hotel and stay there again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosko G, Leiter Front Office at Innside Duesseldorf Hafen, responded to this review, August 16, 2014
Dear maago070873,

thank you very much for your time to write this assessment on tripadvisor and we are glad to hear that you enjoyed the stay.
We are as well very sorry for the inconvenience caused by this problems you told us, you can be sure that we are working on it to solve all of the problems.
For example, we have from now on our own parking in the underground and all of the sinks are going to be checked and changed.

So, we hope we can welcome you again during your next stay to Dusseldorf.

Kind Regards

Bosko Grozdanic
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

Decided to splash out on a suite for a romantic get away and wasn't disappointed. Nice, clean, bright, spacious double aspect suite with everything we needed. Good breakfast buffet served on the 16th floor with good views of the harbour area. The bar is also on the 16th floor so great views of the lights in the evening. Two bug bears that stopped me from giving it 5/5, one being the bar is over priced and the second is parking.... they mention on the website parking is available for a fee, what not mentioned is that it's an open air car park on wasteland across the road.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosko G, Front Office Manager at Innside Duesseldorf Hafen, responded to this review, August 4, 2014
Dear CPTMOSS,

many thanks for your review on this page!

It is a pleasure to read that you had a pleasant stay and enjoyed the view over the harbour area.

One thing we would like to mention: In the meantime we have opened our own parking garage with direct access to the hotel, which might be an advantage for your next stay with us.

We hope to see you again!

Best wishes from Düsseldorf
Bosko Grozdanic
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 10, 2014

I stayed here because it was the closest hotel for my business meetings. I was very surprised how the staff was helpful and friendly and couldn't ask anything without saying "I can or it's possible" :)
The hotel itself and the rooms are very stylish and modern.
The soft drinks in the minibar are free of charge and also there is a nespresso machine and capsules in the room.
The breakfast was also good, served on the 16th floor with a great view.
The only negative thing is that the wifi is not free, but I could live with that.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosko G, Front Office Manager at Innside Duesseldorf Hafen, responded to this review, August 4, 2014
Dear RobertR,

thank you very much for your nice review of our hotel!

Our team is very proud to receive such a positive feedback about the service provided.

See you in Düsseldorf next time!

Kind regards
Bosko Grozdanic
Front Office Manager
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Athens, Greece
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 8, 2014

It is a modern building around harbor area just 15-20 minutes on foot, from Dusseldorf old town.
It is nice to walk across the harbor on summer time.
We made a reservation for 3 adults at "Innside lifestyle suite". Actually this suite is two double rooms with two bathrooms and two double beds. We stayed at 10th floor with a great view (even from the toilet..!!! )and opened windows around.
Reception was great and all the service also. Breakfast was o.k.
The only minus was the expensive open parking (16.40 Euro per day) just across the street.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosko G, Front Office Manager at Innside Duesseldorf Hafen, responded to this review, August 4, 2014
Dear Archon67,

thank you very much for your review on Tripadvisor.

It is pleasure for us to read that all of you had a good stay and enjoyed the spectacular view over the city of Düsseldorf.

Hope to see you again!

Best regards
Bosko Grozdanic
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed June 12, 2014

First of all the "free" WIFI is not free. At least not if you are traveling in business and will use internet for work. It's limited to 50MB, which is approximately 10min of usage, and then you will have to pay 5 € for every extra 50MB. In my view a hotel offers either free WIFI for real or they clearly state that WIFI will cost extra. Secondly, the air-con is very noisy and you cannot turn it off which is very strange and annoying.

And the house-keeping does not seem to care about peoples privacy or sleep - they just walked right into my room at 8am. Luckily I was awake.

To sum up, if you don't use internet and aren't bothered by noisy air-con or intrusive staff its actually a good hotel. Otherwise you might want to consider other hotels.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosko G, Leiter Front Office at Innside Duesseldorf Hafen, responded to this review, June 14, 2014
Dear Julio,

thank you very much for taking the time for a review on Tripadvisor.

We are concerned to read about your experience regarding our technical offers and would like to apologize for any inconvenience that has happened you. Our wish would have been to get the chance to make things better during your stay in our hotel.

Kind regards from Düsseldorf

Bosko Grozdanic
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2014

There are a couple of things that I find important when I travel for business. A nice bed to wake up relaxed. A nice shower to start the day. A good breakfast to energize me. The rest is all nice to have but not important.
This hotel had a really nice bed.
THE best shower I had in a long time.
A nice breakfast.

Location wise it is not the center of the city, but I would recommend this hotel.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosko G, Leiter Front Office at Innside Duesseldorf Hafen, responded to this review, June 8, 2014
Dear RFLSWE,

thank you very much for your kind assessment on tripadvisor.
We are happy to hear that you felt very comfortable during your stay. We would like to welcome you again during your next stay in Dusseldorf.

Kind Regards

Bosko Grozdanic
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stayed two nights at this very futuristic hotel. Service was very good. Expect some technical problems - slow wifi and elevators that constantly want the room key inserted.The room are delicate with little furniture, and a great view if you are above third floor. Even greater view from the breakfast table at the sky lounge. A couple of kilometers walk along the harbour side to the old town is recommended (or a taxi ride). A great mixture of old and new architecture. The hotel is situated in an area under rapid development. There are many great places to eat just across the walking bridge so you do not have to go anywhere else. Finally, the rooms are quite cheap if you book early.

Room Tip: Move up the floors! Recommend above 8th floor.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bosko G, Leiter Front Office at Innside Duesseldorf Hafen, responded to this review, June 8, 2014
Dear Struknaes,

thank you very much for your comment on tripadvisor. We are happy to hear that you had a great stay in our new Innside Hotel.
We hope we can welcome you again during your next stay in Dusseldorf.

Kind Regards

Bosko Grozdanic
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Innside Duesseldorf Hafen

Address: Speditionstrasse 9, 40221 Dusseldorf, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #38 of 241 Hotels in Dusseldorf
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Innside Duesseldorf Hafen 4*
Number of rooms: 134
Reservation Options:
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