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“CITY HOTEL” 4 of 5 stars
Review of Mercure Hotel Duesseldorf Seestern

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Mercure Hotel Duesseldorf Seestern
4.0 of 5 Hotel   |   Fritz Vomfelde Strasse 38, 40547 Dusseldorf, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #31 of 242 Hotels in Dusseldorf
Suffolk
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“CITY HOTEL”
4 of 5 stars Reviewed February 25, 2013

Located further from the city than it appears on the map - a lengthy walk. But there is a tram stop outside. Good, friendly restaurant open until 1am - great! Reception are rather hard work, and they still charge for wi-fi. When I questioned this I was told it was a lot more expensive in New York - which isn't really the point! Rooms are a bit bare and hot. Good but expensive car park.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lier, Belgium
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 6, 2013

Date : 27/12/2012
Location : Mercure Hotel “Am Seestern”
Room number : 325
Price : 33€/person – breakfast inclusive (Flair Magazine promotion)

Summary : score : 3,5/5
Convenient modern style hotel, which can be rated 4 stars (european rating)¹. The hotel is located near the city ring (not centre), in between company buildings. The hotel is mainly focussed on overnight stay of business people related to surrounding companies. The price/quality ratio is tending towards the expensive side, certainly for the breakfast. It is a convenient hotel for overnight stay under promotion conditions, with nearby public transport to commute to city centre.

Details :

Environment : score : 4/5
• Located 5 km from City Center (Altstadt)
• In between company buildings (mainly telecom) :
o Limited resto and bars around.
• Public transport (tram) nearby (500 m)
o Lines 74 and 76 to center.
o Cost of ticket : 2.50 €/adult (1h validity for line change)
o Approximate 20 mins to reach city center/shopping center (Königsallee).
• Very well reachable by car.

Outside : score : 3/5
• Outside of the hotel is very clean.
• When arriving by car, entrance to hotel is self-explanatory (however, no direction indication to hotel entrance was noticed. Might confuse elderly people).
• No taxi parking is noticed. No taxi is waiting in front of hotel. Hotel will arrange taxi on request.
• Confusion if you can park your car in front of hotel for unloading luggage (no painted indications). A footpath and bicycle path have to be crossed to put your car in front of the hotel.

Reception : score : 3/5
• Service :
o Somewhat arrogant but professional (night of arrival).
o Very good (day of departure).
• Explanations :
o Received the key to our room, with clear indications how to reach it.
o Received city map, and indication on public transport usage, but no explanation where the tram stop was (explains the “somewhat arrogant” rating).
• Speed : No needless waiting time. Quickly served at all times.

Parking : score : 4/5
• Located under the hotel.
• Closed off by entrance doorway and lever.
• Need to take ticket and pay at reception when leaving, cost 15€/24h.
• Parking was very clean.
• Parking spots are sufficiently big to park normal European family car.
• No problem finding a parking spot, but doubts if there is sufficient space in full-season.
• Entrance from parking to hotel and access to elevators is secured.

Elevators : score : 5/5
• 2 Elevators with modern hotel quality degree.
• Secured when you want to go up from reception or parking.
• Elevators are very clean.
• Elevators are very silent, inside as well as outside when waiting.

Corridors : score : 4/5
• Covered by full carpet limiting footnoise.
• No marble or stone risking echo of noise.
• Very clean.
• In neighbourhood of our room some noisy airco (noise does not penetrate in the room).

Room : score : 4/5
Room : double.
• Electronic entrance via room card.
• Electronic lightning triggered via room card.
• Very clean.
• Full carpet covered floors.
• Located at the front of the hotel, facing street and bridge towards city ring.
• Insulation :
o Window : Traffic noise only penetrates faintly into the room (remark : was calm period of year in this area, for traffic).
o Door/Walls :
 Corridor noise only penetrates faintly into the room.
 Next Rooms noise only penetrates faintly into the room.
• Built-in airco available, with analog temperature setting.
• Bed : stable matrass, pillows slightly soft, standard bed cover (duvet).
• Minibar filled with some drinks and small snacks (peanuts – chocolate bars) – paying.
• Water heather with coffee/tea/chocolate bags – free of charge.
• Convenient television with sufficiently big screen.
• Connection to LAN with cable (not used : paying ?)
• Small paper notepad with stylo available.
• Extra chair+table.
• Standing light + light next to the bed. (Room key is trigger to operate).
• Room service available.

Bathroom :
• Bath-shower combination.
• Batch sufficiently big for 1m70 person.
• Separate sink with large mirror and hairdryer.
• Tiles in bathroom slightly outdated compared to rest and status of hotel.
• Showergel, other soaps and hairnet available.

Breakfast : score : 3/5
• Buffet style.
• Large choice in types of bread.
• Warm (eggs, bacon,…) and cold different types of salami, ham, cheese available.
• Different cereals available.
• Orange juice, milk, etc. available.
• Different types of tea, hot coco, coffee available.
• Personnel is very friendly.
• Different newspapers available, but mainly German. Very few international (English only) newspapers.

Breakfast was included in the overnight stay. If not, price/quality ratio is not so good (too expensive for what you get).

Fitness : score : 5/5
• Presence of Bicycle, Running, Handbike, and Langlauf exercise equipment of professional (Techogym) standards.
If you have a personal heart rate chest belt and similar exercise equipment in your own local gym, you can bring your Technogym USB and perform a full work-out !

Sauna : score : 4/5
• Separate dressing rooms where you can change clothes.
• Lockers : Separate lockers available.
• Finnish Sauna :
o Convenient size (10+ people) sauna with normal electric heating.
o Towels available.
o Water bucket for moisture increase of air available.
• Steam room :
o Convenient steam room (6-8 persons) available.
• Showers :
o Rain type showers.
o Showering gel available, but maybe because it was late in the evening, we reached the end of the flacon.

Bar : score : N/A
Not visited.

Restaurant : score : N/A
Not visited.


¹ : Ratings of this evaluation are subjective and depend only on a personal experience on the indicated date. They are indicative given the described context. The writer cannot be held responsible for an experience not according to above evaluation/rating.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dhaka City, Bangladesh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 12, 2012

I had very high expectation regarding the hotel as I have heard a lot from my colleagues about Mercure – their services. I was amazed to see the very opposite. From the very 1st instant of check-in it went very wrong. The receptionist was rude without any reason. As it was during the MEDICA fair time they seem not as busy as they pretend to be. It was more or a less a complete functional hotel. The hotel lobby was awful. The restaurant was too small and the food option was too limited. Even we wanted to book for another hotel restaurant nearby the receptionist had declined to do so claiming their hotel food was good enough!! The room was spacious and good enough. The toiletries were very limited. We have paid 5 times higher than the usual rate but were not treated. I will never recommend this hotel for anyone to stay.

Room Tip: Try to choose the non smoking rooms..avoid 2nd floor.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 29, 2012

For Business an excellent stanard of the shelf Hotel. Breakfast buffet rich with all type of german sausages, fresh pressed orange juice. The room modern clean styled with the ameneties. Only downside they tried to charge for WIFI extra...

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 23, 2012

Was there for the Medica exhibition. The room that I was allocated was in a good corner with a view but I could not get any wifi reception. Have asked the front desk girls to resolve this but nothing was done.
The breakfast has a good spread and the restaurant service is not too bad.
The location is away from the city centre on the opposite side of the Rhine but I do not mind as the U-bahn station is right at the front of the hotel. The only problem is that this U-bahn line ends early before 2000hrs. If you stay out of town late, you will have to grab a cab back.
My colleagues and my only gripe and complains are that the front desks girls are rude and unfriendly. If you can't be patient in answering the client's questions and start giving an attitude, go find another job and not stay in the service sector. You just only give your country a bad name in terms of frontline service.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperia, Italy
Top Contributor
53 reviews 53 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2012

I was here on businesstrip. This Hotell offer a good level of service, and it is not extremely costly. Dusseldorf should be a not very cheap city, but I stayed very good in this Hotel. Room are large and very confortable, restaurant available for a quickly meal. Could be a larger offer, not too much is listed, but what I got was of good level. The area seem's to be very quite, just offices and Bank around, so not good for shopping, but if you are on business trip, and price of € 129,00 works, could be a good choice. Free internet. Payment Parking available. People very gently on the desk.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Duesseldorf Seestern

Address: Fritz Vomfelde Strasse 38, 40547 Dusseldorf, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #31 of 242 Hotels in Dusseldorf
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Duesseldorf Seestern 4*
Number of rooms: 160
Official Description (provided by the hotel):
The 4 star hotel Mercure Dusseldorf Seestern is located between the airport (5 km) and the city centre (3 km). It offers 160 airconditioned and soundproof rooms including suites and non smoking rooms. In addition, the hotel features 5 meeting rooms, aninternational restaurant, a hotel bar and a wellness area. Dusseldorf trade show centre is 3 km away. The banks of the Rhine are within walking distance. Enjoy an evening walk in the old town centre which is only 10 minutes from the hotel. ... more   less 
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