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“Not good at all..as showed/advertised” 3 of 5 stars
Review of Mercure Hotel Duesseldorf Seestern

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Mercure Hotel Duesseldorf Seestern
4.0 of 5 Hotel   |   Fritz Vomfelde Strasse 38, 40547 Dusseldorf, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #31 of 242 Hotels in Dusseldorf
Dhaka City, Bangladesh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Not good at all..as showed/advertised”
3 of 5 stars Reviewed December 12, 2012

I had very high expectation regarding the hotel as I have heard a lot from my colleagues about Mercure – their services. I was amazed to see the very opposite. From the very 1st instant of check-in it went very wrong. The receptionist was rude without any reason. As it was during the MEDICA fair time they seem not as busy as they pretend to be. It was more or a less a complete functional hotel. The hotel lobby was awful. The restaurant was too small and the food option was too limited. Even we wanted to book for another hotel restaurant nearby the receptionist had declined to do so claiming their hotel food was good enough!! The room was spacious and good enough. The toiletries were very limited. We have paid 5 times higher than the usual rate but were not treated. I will never recommend this hotel for anyone to stay.

Room Tip: Try to choose the non smoking rooms..avoid 2nd floor.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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152 reviews from our community

Traveler rating
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    88
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • English first
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English first
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 29, 2012

For Business an excellent stanard of the shelf Hotel. Breakfast buffet rich with all type of german sausages, fresh pressed orange juice. The room modern clean styled with the ameneties. Only downside they tried to charge for WIFI extra...

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 23, 2012

Was there for the Medica exhibition. The room that I was allocated was in a good corner with a view but I could not get any wifi reception. Have asked the front desk girls to resolve this but nothing was done.
The breakfast has a good spread and the restaurant service is not too bad.
The location is away from the city centre on the opposite side of the Rhine but I do not mind as the U-bahn station is right at the front of the hotel. The only problem is that this U-bahn line ends early before 2000hrs. If you stay out of town late, you will have to grab a cab back.
My colleagues and my only gripe and complains are that the front desks girls are rude and unfriendly. If you can't be patient in answering the client's questions and start giving an attitude, go find another job and not stay in the service sector. You just only give your country a bad name in terms of frontline service.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imperia, Italy
Top Contributor
53 reviews 53 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2012

I was here on businesstrip. This Hotell offer a good level of service, and it is not extremely costly. Dusseldorf should be a not very cheap city, but I stayed very good in this Hotel. Room are large and very confortable, restaurant available for a quickly meal. Could be a larger offer, not too much is listed, but what I got was of good level. The area seem's to be very quite, just offices and Bank around, so not good for shopping, but if you are on business trip, and price of € 129,00 works, could be a good choice. Free internet. Payment Parking available. People very gently on the desk.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 9, 2012 via mobile

Hotel for business travelers. Modern and clean rooms. The checkin information about no breakfast and not included wifi poor, I had to go back at checkin 2 times after tip from collegue to get wifi and breakfast info. The breakfast was medioker and very expensive, around 21 €. We asked for a businessarea to work in, but a small noisy area in the lobby was the only choice given by the staff, we had to choose the breakfast room and move all the dishes to get a workingplace. I have tried a lot of youth hostels in Germany and the breakfast is always included. Breakfast is standard in most countries and nothing you have to ask for in my opinon.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed June 25, 2012

I stayed here for 1 night as was travelling with business. It is a great location for the business area. Service was great at reception and the resaurant and the food was delicious. Room was very clean and received call to make sure everything was ok in the room which was a pleasant surprise.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Duesseldorf Seestern

Address: Fritz Vomfelde Strasse 38, 40547 Dusseldorf, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #31 of 242 Hotels in Dusseldorf
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Duesseldorf Seestern 4*
Number of rooms: 160
Official Description (provided by the hotel):
The 4 star hotel Mercure Dusseldorf Seestern is located between the airport (5 km) and the city centre (3 km). It offers 160 airconditioned and soundproof rooms including suites and non smoking rooms. In addition, the hotel features 5 meeting rooms, aninternational restaurant, a hotel bar and a wellness area. Dusseldorf trade show centre is 3 km away. The banks of the Rhine are within walking distance. Enjoy an evening walk in the old town centre which is only 10 minutes from the hotel. ... more   less 
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