I had very high expectation regarding the hotel as I have heard a lot from my colleagues about Mercure – their services. I was amazed to see the very opposite. From the very 1st instant of check-in it went very wrong. The receptionist was rude without any reason. As it was during the MEDICA fair time they seem not as busy as they pretend to be. It was more or a less a complete functional hotel. The hotel lobby was awful. The restaurant was too small and the food option was too limited. Even we wanted to book for another hotel restaurant nearby the receptionist had declined to do so claiming their hotel food was good enough!! The room was spacious and good enough. The toiletries were very limited. We have paid 5 times higher than the usual rate but were not treated. I will never recommend this hotel for anyone to stay.
- Official Description (provided by the hotel):
- The 4 star hotel Mercure Dusseldorf Seestern is located between the airport (5 km) and the city centre (3 km). It offers 160 airconditioned and soundproof rooms including suites and non smoking rooms. In addition, the hotel features 5 meeting rooms, aninternational restaurant, a hotel bar and a wellness area. Dusseldorf trade show centre is 3 km away. The banks of the Rhine are within walking distance. Enjoy an evening walk in the old town centre which is only 10 minutes from the hotel. ... more less
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