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“Business Hotel that currently has Hilton on the side” 4 of 5 stars
Review of Hilton Duesseldorf

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Hilton Duesseldorf
5.0 of 5 Hotel   |   George-Glock Strasse 20, 40474 Dusseldorf, North Rhine-Westphalia, Germany   |  
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Ranked #43 of 242 Hotels in Dusseldorf
GreenLeadersBronze level
Orlando, Florida
Top Contributor
292 reviews 292 reviews
159 hotel reviews
Reviews in 88 cities Reviews in 88 cities
444 helpful votes 444 helpful votes
“Business Hotel that currently has Hilton on the side”
4 of 5 stars Reviewed May 31, 2013

We stayed in Room 807 for one night before our morning return to the US. Overall, I am giving it a 4 based on the concerns below. The hotel is good if you have business in the area or need a Hilton before your morning flight or after a late arrival. It appears to be primarily a business hotel that had Hilton on the side of the building. Nothing above and beyond-just the basic requirements to maintain brand requirements. For the price we paid, it served its purpose.
Positives:
• Hilton property
• Great buffet breakfast with eggs made to order and included for Hilton Honors Gold as we are
• Room with good view to the west. Good amenities provided, clean and safe room
• Good sized safe in closet
• Television with about a hundred channels ( too many Arabic/Asian ones, in my opinion, but with the large selection, there was also a large variety in German and English and more as well-got ESPN America, which is a rare find and one appreciated by American sports fans)
• Comfortable bed with several pillows, although I should have requested a firmer one with a pillow shape-the firm one was a 3m long cylinder
• Ample space to store clothes and other items
• Free internet for Gold and Diamond members-this would be an issue if we didn’t have status due to the higher than normal cost
• Business center where I was able to print my boarding passes for free
• Friendly staff, but they need to hire someone to coordinate responses to emails (or correct email address on Hilton web site, if it is wrong and is reason I never got an answer)
• Quick elevator which required card swipe to use-good security
• Multilingual staff that let me practice my German-seemed to go above and beyond, which is why my negative comment I had to make about emails surprises me
• Got a great rate of 103 euro plus tax (rebooked after initial booking 20 plus euro more and then never saw that lower rate again so it was only there for a day or two)-secret is to check several times a week-click change rate on Hilton web site once in your reservation detail and then find something in same price group since it won’t display your exact type of booking-if the price has gone down and your reservation is still cancellable, book a new reservation at the lower rate and then cancel original one once your new reservations appears in 20-45 minutes or so. (Hit cancel changes if the rate has not changed or gone up, of course!) I usually start our booking with the AARP rate since it has a cancel date the same day of arrival or only a day a two before so much flexibility. If you aren’t an AARP member, start with Best Available-just verify cancelation rules.
Neutrals:
• Located an easy 200m walk from the tram (take the S train to Theodor-Heuss-Bruecke and walk back to the first corner and turn left on Georg-Glock-Strasse-follow sidewalk until you see Hilton on the left-you pass several businesses including L’Oreal and then the Hilton garage and convention part). Easy to get to from Duesseldorf HBF (cost is 2,50 euro per adult-if returning to Aldstadt for evening or dinner, check on price for 24 hour ticket-I didn’t but should have-it may be cheaper plus you can wander)
• They only do a one level upgrade for Gold (not sure about Diamond although Diamond should get lounge access regardless)so we got a deluxe room but no access to the Executive Lounge, which may have been a blessing if we then wouldn’t have received the generous buffet breakfast in the Axis bar but the continental one in the lounge
• No good public transportation link to airport but taxi for about 16 euro took only about 15 minutes, mostly due to morning traffic before turnaround required after exiting from hotel area. One observation: the German taxis charge only by distance and not by time (i.e. the meter does not run while waiting in traffic or at stop lights as in US)
Concerns:
• I sent several emails to the address on the Hilton web site and never heard back. As a contrast, I emailed the Hilton Cologne where I stayed the first night of my trip and received an answer within 12 hours.
• Overpriced Max restaurant (hamburger 18 euro) was only restaurant within 200 m-there was one by tram stop, but we took tram to Aldstadt and had horrible meal at Schwines Janes (not the hotel’s fault-that one I blame on TripAdvisor which is spot on 99% of the time but not this restaurant)
• Only received one bottle of water as welcome gift-usually we get chocolates (at Hilton Cologne got 4 chocolates and some ground pistachio nuts) or fruit or a few bottles of water-seemed like they did the bare minimum required (one level upgrade, breakfast or points, free Internet but nothing above and beyond)

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Gatlinburg
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 27, 2013 via mobile

What can I say? I really couldn't have asked for any more.

Firstly the check in...quick, friendly and efficient. The room was of an adequate size, flat screen TV, very comfortable bed, with a desk and chair separate. I can understand what other reviewers are saying regarding a "small" bathroom, however I think this is slightly misleading, as the bath is really big. They have used the space in the rooms really well.

The location of the hotel is borderline perfect. It's a 10 minute drive to and from the airport (€12 roughly). It's a 5 minute walk to the main tram line, which will take you into Alstadt (old town) or into dusseldorf centre. The price is €1.50 per adult, but in all the time we went on the tram, the tickets were never checked. One more thing on the teams, I've never known a more efficient service before, absolutely brilliant.

There are also a few restaurants around the hotel, a mini market and bars. The hotel has free wifi in public areas but not available in the rooms, which was really disappointing.

The staff were very friendly and more than happy to help with any questions or queries we had. If I go back to dusseldorf again, the Hilton will be my first stop.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDUS, Manager at Hilton Duesseldorf, responded to this review, July 4, 2013
Dear guest,

Thank you very much for your positive comments on Tripadvisor. We are delighted that you enjoyed your stay with us and hope to welcoming you back at Hilton Dusseldorf very soon.

Kind regards

Markus Rapatz
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glan-Muchweiler
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed May 24, 2013

Stayed here with my daughter for the weekend. Parking was very easy and at a reasonable priced. The U is right around the corner and will take you anywhere you need to go. If you are going to be in town for a few days, I would advise the all day ticket for right at 6 Euro. You can ride the subway and bus with the ticket. The staff was very nice and ready to assist with any questions. The breakfast was nice and had a good variety of hot and cold items. The room we stayed in was not dated at all!!! Very nice. Beds are great! Executive lounge was awesome. I forgot an item in the room and did not remember it until we were 2 hours on the road and called the hotel and they were more than happy to mail it to me. Would stay here again

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDUS, Manager at Hilton Duesseldorf, responded to this review, July 4, 2013
Dear guest,

Thank you so much for your kind comments and for complimenting our team. We all look forward to hopefully welcoming you back to the Hilton Dusseldorf very soon and until then remain

with kind regards

Markus Rapatz
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 23, 2013

as always,hilton is a great hotel,but really expensive.
good location (10 minutes from airport,15 from downtown, with taxi), clean, not loud.
very expensive for my experience.
just good breakfast (not extra ordinary)

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDUS, Manager at Hilton Duesseldorf, responded to this review, July 4, 2013
Dear guest,

Thank you very much for your feedback on Tripadvisor. We are delighted you enjoyed your stay with us. Our prices are based on a review with our main competitors here in Dusseldorf.

We look forward to hopefully welcoming you back to the Hilton Dusseldorf soon.

With kind regards,

Markus Rapatz
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottery St Mary
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

Stayed here on holiday for eight days to tour the local area using only the bus and train services which proved very convenient. Having read some of the unflattering reviews prior to our visit I must say that the hotel undoubtedly exceeded our expectations. Our deluxe room was extremely comfortable and well equipped but the number one feature of the hotel was the outstanding service from the staff throughout. The reception desk is manned by happy and helpful young people always ready and willing to give advice on local attractions and travel arrangements ; the dining room staff provided a most efficient service in a very friendly manner. There is a large choice at breakfast whilst the quality of food at dinner we found to be exceptional - do try the regional dishes on offer. There is a very pleasant longish walk along the banks of the Rhine into the centre of Dusseldorf. In all we were delighted with our stay, reinforcing our satisfaction with the Hilton brand.

Room Tip: Some top floor rooms have river views
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDUS, Manager at Hilton Duesseldorf, responded to this review, July 4, 2013
Dear guest,

Thank you so much for your kind comments and for complimenting our team. We are delighted that you enjoyed your stay with us. We all look forward to hopefully welcoming you back to the Hilton Dusseldorf very soon and until then remain

with kind regards,

Markus Rapatz
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south wales
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 20, 2013

Comfortable clean rooms in a centrally located area as the main shopping area and the old town were within walking distance. Did not have breakfast at the hotel a this wasn't included in the package so cannot comment on the standard of food.Amazed that internet access was payable!

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDUS, Manager at Hilton Duesseldorf, responded to this review, July 4, 2013
Dear guest,

Thank you very much for your feedback on your recent stay at Hilton Dusseldorf.
We are happy that you enjoyed your stay with us and we look forward to having another opportunity to welcoming you back to the Hilton Dusseldorf soon.

Until then I remain with kind regards

Markus Rapatz
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Czech republic
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 12, 2013

We stayed just one night on a weekday. Access by car is pretty easy, there are both outdoor and indoor covered parkings. The staff was nice. We were staying on the Executive floor, the room was ok, I would not say it looked as dated as some other suggests but perhaps it differs by room. However the bathroom was quite small.
Executive lounge was good, one of the better ones for sure, unfortunately it is not opened all day on weekends and holidays.
Gym is smaller one, but ok for some small quick exercise. I do not understand why spa/sauna is opened only from 6pm or something like that, so I have had not chance to check it out.
Breakfast is nice, you can get cooked to order eggs, omelettes, pancakes etc.
Overall for the rate we had I would definetely recommend this hotel.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus R, Director of Operations at Hilton Duesseldorf, responded to this review, May 13, 2013
Dear guest,

Thank you very much for your comments on your recent stay at the Hilton Dusseldorf. We are delighted that you enjoyed your stay with us.

We are looking forward to another opportunity of welcoming you.

Kind regards

Markus Rapatz
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Duesseldorf

Address: George-Glock Strasse 20, 40474 Dusseldorf, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Dusseldorf
#9 Spa Hotel in Dusseldorf
#25 Luxury Hotel in Dusseldorf
#25 Romantic Hotel in Dusseldorf
#29 Business Hotel in Dusseldorf
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Duesseldorf 5*
Number of rooms: 372
Official Description (provided by the hotel):
Enjoy a central location at the Hilton Dusseldorf hotel, just 10 minutes from Dusseldorf city center and Dusseldorf International Airport. Walk three minutes from the hotel and take a two-mile tram ride into downtown Dusseldorf. This Dusseldorf hotel is five minutes from Dusseldorf Fairground and conference center. Headquarters of L´Oreal, Vodafone and IBM are within walking distance.Select from 375 comfortable guest rooms and suites to unwind after a busy day in Dusseldorf. ... more   less 
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Also Known As:
Hilton Duesseldorf Hotel
Hilton Hotel düsseldorf
Hilton Hotel Duesseldorf
Hilton Dusseldorf
düsseldorf Hilton

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