I booked this hotel because I wanted to be close to the Königsallee and the alststadt, and still pay a reasonable price. I payed a reasonable price, but the room & hotel were not worth this price!
The hotel is situated very close to the prestigious Königsallee, but it's neigbourhood is quite different. There's noise from the big street nearby, and the neigbourhood is gray and unfriendly.
The hotel itself looks old and dated. There's no big entrance, just a small hall and a small desk. We stayed 3 nights, and never saw anyone in the hotel bar. We used it ourself, but the choice of drinks is very small, and there's no cosy atmosphere.
The corridors of the ground floor and our floor were old, dirty, with different types of carpet in 1 corridor, carpet that looks old and dirty.
The room was really below standard. We asked for a non-smoking, but the corridor smelled like smoke and there was a cigarette stain on our bathroom sink....
Again, different types of old, used carpet in our room.
No toiletries, apart from 2 soap-dispensers. There was a card that indicated you could get some things from reception, but ofcourse that means you have to go downstairs.
No robes in the room either. I expect these kinds of things when I book into a nice hotel!
The towels were hard, not nice for drying yourself. During my stay, I always had to take a bath, because whenever I would try a shower, I would get cold water instead of warm.
The soap dispenser ran out of soap during my first shower. Our toilet paper was never refilled, so during our last day, we ran out of toilet paper (while being on the toilet ....)
The bed had had it's best time, but it still slept okay (apart from the noise outside).
There was a trouserpress and a big fancy tv, but they did not add to the value of the room.
The wallpaper was torn or gone in some places, and a broken smoke detector was openend, and still next to the new, working one... Net very nice when you're on the bed looking at the ceiling. All the lamps were covered in dust, and I actually found hairs in the bath tub upon arrival.
There was a possibility to make tea and coffee, but we came as a couple and there was only one cup, so once again had to go downstairs to ask for another cup. There is no room service, axcept for a small vending machine in the lobby (really now?)
There's free usage of the minibar (YAY), but oh no, there's only 4 small soft drinks in them. Hardly enough when 2 people come back after a day of shopping!
The dustbin was dirty, clearly had not been cleaned for a few months.
If I have to compare this hotel, which was close to the Königsallee, and the one we were last year, which was a 20min train-ride away, and for which we paid 150€ less, we would DEFINITELY go back to the first one. That one was perfect, beautiful, and excellent for winding down after long day! This hotel made me want to stay in town as long as I could!
I do have to add some positives: the staff is extremely friendly and will tend to your every need. It was my boyfriends birthday during our stay, so we were treated to two small bottles of prosecco during our breakfast, that is very nice!! Everyone of the staff we spoke (except one) spoke very good english and were perfectly capable of explaining anything we wanted. Secondly, the breakfast is very good. A lot of choice (not too much choice), good food, good diversity and enough variation. Very nice!
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- Also Known As:
- 4 Points By Sheraton Central Duesseldorf
- Four Points By Sheraton Central Duesseldorf Hotel
- Four Points Central Dusseldorf
- Four Points düsseldorf
- Sheraton Dusseldorf
- Four Points Dusseldorf
- düsseldorf Sheraton
- düsseldorf Four Points