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“Business trip to Düsseldorf” 5 of 5 stars
Review of Mercure Duesseldorf Hafen

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Mercure Duesseldorf Hafen
4.0 of 5 Hotel   |   Volmerswerther Strasse 35, 40221 Dusseldorf, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #14 of 242 hotels in Dusseldorf
Houilles, France
1 review
1 helpful vote 1 helpful vote
“Business trip to Düsseldorf”
5 of 5 stars Reviewed November 13, 2012

Very good welcome in this hotel. They definitely know what the word "Service" means. The bedroom and the restaurant are nice. The hotel is very well located with the tram station just in front. Very quick to go to the city centre.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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357 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Stowmarket, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2012

Stayed on a long weekend visit for our first trip to Duesseldorf. This was in a good location, close to a tram stop towards the city centre. The room was huge compared to similar in the UK. Bed, shower and furniture all good condition and clean. Tea and coffee in the room. Breakfast was a varied choice buffet and it was easy to eat way too much. Enjoyed the City saw enough in a long weekend and can recommend the trip to anyone thinking of going.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dortmund
1 review
4 of 5 stars Reviewed October 2, 2012

We were there for one night. Arrived in the late evening. Very warm and pleasant welcoming. Better, bigger room for cheaper conditions (booked a twinroom, got a suite). very good sleep. very clean. Room equipment very good. varied breakfast buffet.

Room Tip: suite 408 (for two persons, balcony incl. :-) )
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hamburg, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2012

Since the first and second floor is re-decoration in this year, everything is perfect.
A little far way from city center but from the tram stop to hotel is only 50m.
Colleagues is friendly.
The room is clean. Even it is near tram stop and S-bahn but the noise is hardly to be heard.
the only drawback is there is no any store around 200M.
Even the bread store.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dusseldorf, Germany
1 review
5 of 5 stars Reviewed August 27, 2012

Started new job so needed flexibility and a central location. Mercure were recommended and fitted the bill nicely. All staff were very friendly and informative, which is what I needed as a new visitor to Dusseldorf. No problem for early packed breakfast either which was a great help on a long journey.
Highly recommended

Room Tip: Upper floors are best because of the tram and rail station nearby
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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frankfurtwolf, Public Relations Manager at Mercure Duesseldorf Hafen, responded to this review, August 29, 2012
Dear guests,

we would like to thank you so much for continuing to rate our Mercure Hotel Düsseldorf Hafen so positively and giving us tips for improving products and services.
Of course we react to these, provided they are doable, very quickly and sometimes immediately.
Therefore we do offer a new service on Sundays and public holidays, for those of you, who love to sleep longer:
Our rich breakfast buffet, who all of you rate so well, is extended to 2pm on those days. And this without any surcharge to the normal breakfast price of currently 17 Euros !
The Mercure Hotel Düsseldorf Hafen and the entire team is happy to see you again and we thank you for your loyalty.

Mercure Düsseldorf Hafen Hotel
Ina Kaldenbach- General Manager-
An Accor franchise hotel managed by Wolfgang vom Hagen Hotelbetriebs GmbH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Duesseldorf Hafen

Address: Volmerswerther Strasse 35, 40221 Dusseldorf, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Dusseldorf
#9 Romantic Hotel in Dusseldorf
#11 Luxury Hotel in Dusseldorf
#12 Family Hotel in Dusseldorf
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Duesseldorf Hafen 4*
Official Description (provided by the hotel):
The Mercure Hotel Düsseldorf Hafen, situated in Bilk, near the media harbor and government district, offers 160 air-conditioned and modern equipped rooms. All rooms have free Wi-Fi access and offering comfortable bedding, Flat screen with over 60 channels and a fridge. The hotel offers parking garage as well as sauna and fitness room. The Mercure hotel has easy access to nearby motorways alike to public transport due to the nearby tram stop “Voelklinger Straße”. ... more   less 
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Also Known As:
Mercure Duesseldorf Hafen Hotel
Mercure Hotel Duesseldorf Hafen
Mercure Hotel düsseldorf

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