I stayed here based on previous excellent reviews on Tripadvisor, as it was convenient for me arriving at Dusseldorf Airport, it was about a 10 minute drive.
I had booked a superior room which was clean and comfortable and had a nice view from the 15th floor.
However the free water that was promised in the room was missing, this would have been nice. The minibar was also not fully stocked. Room Service appeared limited with just full meals available rather than light snacks.
Breakfast the next morning was of pretty good quality to be fair, everything appeared fresh. However there was no greeting, no-one said anything, I just walked in and sat down. I could have been anyone from one of the conferences taking place that morning. Staff appeared sullen and didn't smile much.
All in all the hotel itself is of undoubted good standard. However I was left slightly under-whelmed by the overall experience. Perhaps more "soul" needs to be injected in to this hotel at several levels. I will try another airport hotel next time around.
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