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“Booked and paid for double room but given single with no compensation” 1 of 5 stars
Review of Days Inn Dortmund West

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Days Inn Dortmund West
3.0 of 5 Hotel   |   Provinzialstrasse 396, 44388 Dortmund, North Rhine-Westphalia, Germany (Formerly Mark Hotel Commerz)   |  
Hotel amenities
Ranked #35 of 55 Hotels in Dortmund
1 review
“Booked and paid for double room but given single with no compensation”
1 of 5 stars Reviewed 1 week ago

I do not recommend this hotel at all. We booked our trip to celebrate our first anniversary. Instead of enjoying a romantic trip to visit a real German Christmas market we ended up sleeping 2 very cramped nights together in a single bed in a single room although we booked and paid for a double. There was a very small single futon made up as an extra bed but was rock hard and not long enough. May have suited a small child. The excuse was the hotel was fully booked. The hotel looks fab in the pictures and the lobby and breakfast room were as good as they looked. The bedroom in the photos must have been a show room as our room and all on 2nd floor we could see into whilst the cleaners were there, were dated, smelled of old smoke and had the smallest most basic of bathrooms. you couldn't even dry yourself without banging your elbows. The window had a huge gap in it and on a very windy dec night blew a huge draft that moved the curtains about a foot out from the window. We blocked it in the end by stuffing a towel into the huge gap. I will never return to this hotel again and do not recommend unless you are looking for basic and cramped. I will be pursuing a claim for compensation.

Stayed December 2014
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38 reviews from our community

Traveler rating
    5
    9
    10
    6
    8
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Edinburgh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was perfect, out the way, so very quiet. staff very helpful, breakfast was good combination of hot and cold offerings.
Train station only a 2 minute walk into the city centre made it reall accessable.

Room Tip: Some rooms were smoking rooms - top floor
See more room tips
  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
1 review
1 of 5 stars Reviewed November 5, 2014

The standards are probably based on a youth hostel, only with a normal hotel price tag...
Staff seems friendly but the venue is terrible. Small old noisy rooms. Nothing works, from the soap dispenser to the TV remote control.
The TV is literally from the last century. Can't believe my company booked me here for a week...

Stayed November 2014, traveled on business
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Nicole B, Manager at Days Inn Dortmund West, responded to this review, November 13, 2014
Dear guest,

first of all we want to thank you for taking time and doing this effort to give us a review. We are thankful for every feedback from our guests - so we can work on our quality everyday.
We want to apologize for the discomfort you felt with us, but we are really hotel with our service - not a youth hostel.

We hope you will give us a second chance when you visit our beautiful city again.

Best regards from the whole team of the Days Inn Dortmund West.
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County Down, United Kingdom
1 review
2 of 5 stars Reviewed October 29, 2014

The rooms are basic and very old fashioned, they actually reminded us of hospital rooms.
We had booked twin rooms but when we arrived we were given double rooms instead.
The toilet seemed to be constantly making a strange noise and we soon found out why.
On one night of our stay while the shower was in use sewage came up the shower drain. Needless to say we alerted the staff who were quick to move 2 of our 3 rooms to different rooms on the same floor. Having finally moved all of our things to the new rooms and being very tired at this stage it was time to sleep. To our dismay we then found that one of the bed was completely collapsed in the middle and we were unable to sleep on it and had yet again to be moved to another room. On this occassion a different member of staff was on duty and refused to drop the key to the new room up to us or help move luggage (one member of this room was disabled) and so we had to haul the luggage yet again to another part of the hotel.
The staff for the most part were lovely and friendly but the facilities themselves are not up to scratch. We were also under the impression that there was free wifi at the hotel yet none of us were able to access it.
Overall not very impressed and wont be returning.

  • Stayed October 2014, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
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Nicole B, Manager at Days Inn Dortmund West, responded to this review, November 13, 2014
Dear guest,

thank you for taking time and doing this effort to give us a review.
We do really apologize for these things that happened during your stay - this was also the reason we were giving you a 10% discount at the end of the stay.

Best regards from the whole team of Days Inn Dortmund West.
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1 review
5 of 5 stars Reviewed September 8, 2014

It's a good hotel only about 15 mins away from center by train good food and room was good staff where good at there English they where there 24 hours a day they are good at there job I will be coming back if Scotland where to play Germany again

Stayed September 2014, traveled with friends
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Nicole B, Manager at Days Inn Dortmund West, responded to this review, November 13, 2014
Dear Derek,

first of all, thank you very much for taking the time and doing this effort to give us such a good review.
We are happy that we satisfied you with our service and convinced you with our house.

Everytime we will welcome you again in our hotel.

Best regards from the whole team of the Days Inn Dortmund West.
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Harrogate, United Kingdom
Top Contributor
106 reviews 106 reviews
45 hotel reviews
Reviews in 57 cities Reviews in 57 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 20, 2014

Formerly the Mark Commerz Hotel; the Days inn has upheld the traditions of the hotel by providing very good accommodation at very good prices.
Our room was spotlessly clean, as was the en suite.
The hotel represents very good value for money and the décor if a little dated, is not only clean, but welcoming.
The staff on reception were so nice and friendly and kind to us.
This was a flying visit; arriving at 4pm; meeting friends for a meal in the City for 6 and left by 8am the following morning after a superb breakfast.
Hot and cold breakfast choices with food fir for a king. After a delicious breakfast we were on out bikes heading back to the UK after an arduous 1200 miles through Italy, Switzerland, Germany & the Netherlands (one way home, as we shipped our bikes out to Italy by Road haulage).
Well done Days Inn, we will be returning if not this year; definitely next.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole B, Manager at Days Inn Dortmund West, responded to this review, November 13, 2014
Dear guest,

thank you very much for taking the time and doing this effort to give us such a great review.
We are really happy about, that we satisfied you with our service and convinced you with our hotel.

We will welcome you everytime again in our hotel.

Best regards from the whole team from Days Inn Dortmund West.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Top Contributor
106 reviews 106 reviews
45 hotel reviews
Reviews in 57 cities Reviews in 57 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 27, 2013

I have now stayed at the hotel three times with friends as we have been motor-biking throughout Europe and make this our last port of call. Each time forgot to leave a review; so here goes; better late than never.
I now understand that the hotel has been taken over by the Days Inn group; however the location stays the same.
This hotel does what it says in the tin, it provides a good nights sleep in a clean room with a great breakfast at a fantastic price.
The staff have always been very friendly and accommodating; nothing seems too much trouble for the,
We like the hotel because it is in a quiet suburb with secure parking for our expensive bikes.
PS There is an Aldi supermarket over the road, with very nice wine and snacks!!
I have booked to return with 4 friends in June because we like it so much and looking forward to Days Inn hospitality

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny O, General Manager at Days Inn Dortmund West, responded to this review, November 29, 2013
Dear guest,

thank you very much for taking the time to give us such a good review with 100 points.
We are very happy to inspire you with our service and convince you with our Days Inn Dortmund West.
We are working every day at it, to be in accordance with the expectations of our guests.

We will welcome you every time in our hotel.

Best regards from the whole team of Days Inn Dortmund West.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Dortmund West

Address: Provinzialstrasse 396, 44388 Dortmund, North Rhine-Westphalia, Germany (Formerly Mark Hotel Commerz)
Location: Germany > North Rhine-Westphalia > Dortmund
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #35 of 55 Hotels in Dortmund
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Inn Dortmund West 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Commerz Zollern Hotel Dortmund

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