We stayed here for three nights, so we could visit The Chrismtas Market. The location is around a 25 min walk from the centre, or a 5 min walk to the Underground station, where its just 3 stops and 1.40 euro in price. We had a superior room, and it was clean and functional, in need of modernisation, for example old fashioned T.V's with poor quality picture ( not that I went to watch T.v!!) Bathrooms, clean and functional. shower products and bathrobe provided. Hotel Staff overall are friendly, however we had a rather unpleasant experience with the Restaurant Manager, ( didnt get her name, small, short dark hair, glassess) who was beyond rude. She got our drinks order wrong, and when we told her, she actually rolled her eyes and shrugged her shoulders! It then went from bad to worse, she was rude and un- pleasant throughout our dinner, a most horrible person,(no wonder the restaurant was empty!) who should not have a job in Customer Service. Adena, however, our other waitress was delightful, happy, friendly and brilliant at their job. We did have really good quality Steaks for dinner, which were excellent. also their was no General Manager to complain to regarding the awful restaurant manager.
The christmas Market was great, dortmund itself is very modern, with a fantastic range of shops and a huge shopping centre. Prices are very reasonable as its not a big tourist destination.
Had it not been for our experience in the restaurant, it would have been a fantastic stay (4 Star). I would however go for a refurbished room if I stay again. (Deluxe I think)
Pick a Deluxe room.
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