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“Comfortable For A Weekend Break” 4 of 5 stars
Review of Holiday Inn Express Dortmund

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Holiday Inn Express Dortmund
3.0 of 5 Hotel   |   Moskauer Strasse 1, 44269 Dortmund, North Rhine-Westphalia, Germany   |  
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Ranked #11 of 55 Hotels in Dortmund
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
“Comfortable For A Weekend Break”
4 of 5 stars Reviewed October 1, 2013 via mobile

We booked this hotel as a desperate measure having decided to travel to Germany 2 nights prior to travel & with most accommodation fully booked due to a weekend exhibition. Despite not being our first, second or even third choice we were pleasantly surprised with the standard of service provided. Staff were friendly & able to 'point us in the right direction' if & when required. The hotel itself is situated on the outskirts of the centre with a business park within proximity & as we had access to a vehicle, we experienced no issues getting to and from the hotel. However, be prepared to pay £6 a night to park your vehicle at the hotel car park!! Also note that the airport is located approximately an hour away from Dùsseldorf Airport. The rooms are small but adequate for a weekend break if you're a couple. As we booked this hotel at the very last minute, we paid well over the standard room cost. However it is worth the stay for the standard charges stipulated.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DORWR, Manager at Holiday Inn Express Dortmund, responded to this review, October 4, 2013
Dear Guest,

Thank you very much for providing us with your feedback. We highly appreciate your review and because of that we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction.

Best regards from Dortmund

Ralf Birnstihl
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
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    54
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Turkish first
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English first
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

Nice quiet and clean hotel in Dortmund. Rooms spacious enough nice and clean bathroom. Continental Breakfast was good. Nice restaurant 2 minutes from the hotel. Secured car park but can park outside on the street. Fantastic garden 10 minutes from the hotel with 3000 different roses and what's more important the hotel is located 10 minutes from signal induna park Borussia Dortmund FC stadium.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DORWR, Manager at Holiday Inn Express Dortmund, responded to this review, September 18, 2013
Dear Guest,

Thank you very much for providing us with your feedback.
We highly appreciate your review and because of that we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction.

Best regards from Dortmund - Germany

Ralf Birnstihl
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hemel hempstead
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 2, 2013

We stayed here for 2 nights with friends on a break to Dortmund
Our flight arrived at 9.20am, we booked a taxi to the hotel and asked if we could leave our luggage until 16.00 when we could book in, but the receptionist told us we could go straight to the rooms which were ready.
Very pleasant stay and staff very helpful.
This hotel is just across the road from the station with frequent trains into the city centre.
We enjoyed the stay so much we are intending to return for the Christmas markets.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DORWR, Manager at Holiday Inn Express Dortmund, responded to this review, September 4, 2013
Dear Jill and Barry,

thank you very much for this fantastic feedback.

We are looking forword to see you again here in Dortmund.


Best regards from Dortmund

Ralf Birnstihl

Hotel Manager
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Stourbridge, United Kingdom
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 55 cities Reviews in 55 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 1, 2013

We used this hotel as a one night stop after a tour of Germany, before flying out in the morning. It fitted the bill perfectly, the rooms were adequate, if a little on the small side, and the breakfast was served early and was just right. For a longer stay it might restrict your options, and there did not appear to be an awful lot to do in the vicinity. We also got a good deal for the room as it was a Saturday night stay. Reception and bar service was excellent. There were a couple of filling stations on the way to the airport, both were more expensive than the Autobahn prices so it pays to leave a little time if you need to hunt for a better price to re-fuel your hire car.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DORWR, Manager at Holiday Inn Express Dortmund, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for providing us with your feedback.
We highly appreciate your review and because of that we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction.

Best regards from Dortmund - Germany

Ralf Birnstihl
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Top Contributor
56 reviews 56 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 15, 2013 via mobile

Good choice if you have to stay one night and continue your trip. Close to airport ( on the middle way between airport and city center. Tram station is very close, so if you not in hurry, and want save 20-25 euro for round trip, you can choose tram.
The breakfast is ok for as for 3 stars. Nothing interesting around the hotel.
The only disappointing thing - they could not offer non smoking room with kingsize bed, only separate beds. So we had to stay in smoking, and the smell in room was awfull.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dortmund, responded to this review, July 3, 2013
Dear Alexdomin,

Thank you for your feedback regarding your stay with us. Also, thank you for pointing out how convenient our location is in reference to the airport.

I am sorry to hear about your issues with your room. Please accept our sincerest apologies for any inconvenience and discomfort this has caused you.

Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Remington, Indiana
Top Contributor
106 reviews 106 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 12, 2013

The hotel rooms are small but adequate. Nothing really outstanding about the place, and it has few eating choices.

They were nice to us, and arranged for a taxi to the airport.

We are loyal members of Choice Hotels, and we know why.

Room Tip: Always ask for an upgrade.
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dortmund, responded to this review, July 2, 2013
Dear Countryman36,

Thank you for taking the time to write us a review regarding your recent stay. I truly apologize for the not up to par experience you had during you stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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Scottish Traveller
Top Contributor
102 reviews 102 reviews
60 hotel reviews
Reviews in 69 cities Reviews in 69 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed April 26, 2013

I stayed here for 2 nights in April. The hotel is fairly modern and clean. It is located about 15 mins from town centre on the U bahn. The hotel can be seen from the station so no problems locating it.

We arrived at 10.30pm and were disappointed to find that they could not supply us with any food. This was not due to the time, they just dont serve food other than a bland continental breakfast. We went to the room and found 2 comfy beds but the thinnest pillows I have seen. I asked for more and was told they didnt have any. Not great from holiday inn. 2 night poor sleep followed.

All in all I think you will find better value closer to the city.

Room Tip: its a very quiet area and hotel in general so most rooms should be ok
See more room tips
  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dortmund, responded to this review, May 14, 2013
Dear paul0107,

Thank you for taking the time to post a review of our property. My apologies for the inconvenience you had with the service you received and the pillows. I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services. We hope you give us the privilege to continue to serve you in the near future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dortmund

Address: Moskauer Strasse 1, 44269 Dortmund, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Dortmund
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 55 Hotels in Dortmund
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Dortmund 3*
Number of rooms: 107
Official Description (provided by the hotel):
The Express by Holiday Inn Dortmund is a modern business hotel located within easy reach of the exhibition Westfalenhallen Dortmund, the Dortmund Airport (DTM), the main railway station and the ADAC Center of NRW. Both by car via the B1 motorway and public transport, the hotel is perfectly connected to all business and leisure attractions in Dortmund. The Express by Holiday Inn offers accommodation for visitors to exhibitions like Inter-tabac, DKM or Railtec as well as shoppers for the famous city mall and sport fans cheering at football. Enjoy one of the upcoming concerts in the Westfalenhallen Dortmund like Lionel Richie or Simply Red. The Express by Holiday Inn offers 107 comfortably furnished rooms with chargeable High Speed Internet Access, air condition, satellite and Pay TV, complimentary tea and coffee making facilities, en suite shower, hair dryer, high quality beds and sound proof windows. We invite our guests to enjoy a complimentary continental breakfast buffet to get the day off to a good start, while in the evening our Lobby Bar is worth a visit to relax and unwind. ... more   less 
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Also Known As:
Holiday Inn Express Dortmund Hotel Dortmund
Holiday Inn Dortmund
Dortmund Holiday Inn

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