My wife stayed in this hotel for business and our daughter and I joined her over the weekend for three nights. All in all it was a very good experience.
The lobby of this hotel is just something else. Never seen so much marble in a hotel. It was a pretty spectacular sight. The bar area is really nice and the aquariums are just great. My daughter loved looking at the exotic fish, and so did I.
The room was very good as well. We had two large single beds and a baby cot set up and there was still plenty of space to walk around. The bathroom is spacious as well, with two sinks and two mirrors. I loved the beds! I can imagine why people think they're too hard but that's just the way I like them. They reminded me of our beds at home and I slept wonderful every night. There was a busy street outside our room but the isolation of the double glass was very good so we weren't disturbed in our sleep. Rooms were cleaned very well on a daily base. Wi-fi reception in our room was great but several of my wife's colleagues complained about the reception in their rooms. I guess it all depends on where your room is located.
Location is great, just on top of the main shopping street of Dortmund and very close to restaurants and bars. There's also a nice bar in the hotel itself with a daily cocktail Happy Hour every day.
The only reason I didn't give this hotel an excellent is the staff. The staff at the reception desk didn't seem all that interested in their guests and it looked like they were trying to hide behind the desk playing computer games. Questions were hardly answered and there was no 'thank you, you're welcome or can I help you' a single time.
We also had a weird experience at the hotel bar. My wife and I went for a cocktail during Happy Hour and both ordered a cocktail at the same time when the waitress came to take our order. When we wanted to pay she charged us the full amount since the cocktails weren't ordered by one person (even though they were on the same bill). We thought this was really weird and to be honest I've never heard of this before. We were given the option to pay the full price or both have another cocktail for free (even though happy hour was finished). We went for the latter option but still thought the handling of this situation was very weird and not customer-friendly.
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