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“Clean but noisy and a long walk to the centre” 3 of 5 stars
Review of Novotel Koeln City

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Novotel Koeln City
4.0 of 5 Hotel   |   Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #43 of 280 Hotels in Cologne
Bangor, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Clean but noisy and a long walk to the centre”
3 of 5 stars Reviewed 1 week ago NEW

Perhaps we were unlucky because our room was next to the rooms of a party of late night revellers who didn't get back until 4am and then continued discussing their night out and slamming doors as they left the room of the main socialite! The next night wasn't much better. The hotel is modern and noises of doors slamming, toilet flushing etc. seem to be transmitted readily to everyone else - not a place where you can always be guaranteed a restful night.
We found that the hotel was quite a hike from the centre of town. Taxi fares from the station and back were €8.80 each way for 3, so it might be cheaper overall to stay nearer the city centre.
The hotel was clean and well maintained, the rooms were spacious and the restaurant was OK, but a long wet trudge back to the hotel in the dark soon wore the gloss off the weekend.

Room Tip: Rooms at the back are away from a noisy and busy dual-carraigeway
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  • Stayed December 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel4you, Manager at Novotel Koeln City, responded to this review, 6 days ago
Dear P R,

thank you very much for your detailed feedback. For the inconvenient about the noise from the rooms beside yours we apologize. We hope you informed our night audit so that he can exhort this guests. If they don't forbearance to be loud at night time, they have to leave the hotel.

The walking distance to the cathedral, main station and all major places are just around 15-20 minutes. Most guest like the small walk along the river. We are sorry that you did not so.

We hope you will give us a second chance when you travel to Cologne again. If you like to stay closer to the city we can assist you to find another solution in the brands of Accor.

Best regards from Cologne.
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759 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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zaventem
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice hotel located near the city center. Some rooms have a river view, but impossible to leave the window open due to streetnoise. Friendly staff. The breakfast buffet is huge and of good quality. Rooms are spacious and clean. You can stroll along the river into the city center, a fifteenminutes walk, whilst looking out over the rhine. A taxi will take you back for about 10 euro's. We visited the Christmas markets, one of them is located almost in front of the hotel at the chocolate museum. A little train shuttles between a few other christmas markets. We did not try the hotels restaurant. The bar was ok and a nice place to sit and enjoy the last drink of the day

Room Tip: Ask for a room without river view if you want to sleep with an open window at night
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  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel4you, Manager at Novotel Koeln City, responded to this review, 1 week ago
Dear anaZaventem,

thank you so much for your feedback here. We will also share your comments with our staff. Please recommend our Novotel to your friends so that they know where to stay when they plan to visit our beautiful city.

We hope to see you again.

Best regards.
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Ipswich UK
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 3 nights to see the Christmas markets in Cologne. Were allocated a huge corner room (no 301) which was brilliant and meant our toddler could sleep a little away from our bed. The travel cot supplied for our baby was excellent quality and made up ready with nice bed linen which was unexpected, thanks.

We ate a meal in the main restaurant one evening, which was buffet style and was nice, good selection. The menu for the bar food didn't seem to have a wide choice and not very appealing dishes so the restaurant buffet was much better. Breakfast was great too, with omelettes and scrambled eggs being made freshly on request.

Staff virtually all polite and helpful. Parking a little expensive but worth it for the security and convenience of accessing it from the main hotel lift and being undercover below hotel.

Couple of minor niggles... We booked a business package, paid extra to be able to access premium wifi on up to 3 devices simultaneously. Yet we were never given a code to access the premium wifi, and instructions in the room only referred to the basic wifi that everyone gets.

Also with it being such a large room (which was mostly a great thing), it did get cold and was hard to warm up. There were 2 radiators in the very far corner of the room, and the other heating (on the air con control) only seemed to blow out lukewarm air.

However we were overall very happy with our stay here, it was ideal for the Christmas markets and large room sizes, along with kids eating for free at breakfast and a small play area for reception mean that we would return again. There are other restaurants if you turn up the side of the hotel-use trip advisor function to search for them.

Room Tip: Specify a non smoking room if you want one. The 3rd floor was smoke free. Room 301 great for familie...
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  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel4you, Manager at Novotel Koeln City, responded to this review, 1 week ago
Dear sarahipswich22,

thank you very much for your detailed feedback. This is very important for us to improve our quality of service. We will share your comments also with our staff.

Please visit us again when you travel to Cologne in the future.

Best regards.
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Ahmedabad, India
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was visiting Cologne on business and happened to stay at Novotel. The Check in process was quick and efficient. had a room facing the main road and the rhine.. The rooms are spacious and could have a good nights sleep peacefully. The bed is nice and cosy.. The city is near the city centre and is pretty close by to a nearby Train station - abt 8-10 mins walk. The Koeln Messe train station for intercity trains is also nearby. Took about 10 euros by a cab.
While generally the staff was courteous and helpful.. i felt the housekeeping wasnt upto the mark.. On one of the days, they didnt refill the tea / coffee / milk supplements in the room. Had to request multiple times and wait for almost 30 to 35 mins after a long day at work for it to get replenished. Also, was surprised that the hotel does not provide complimentary water bottles like other hotels...

Room Tip: Choose a room at the higher floor facing the rhine.
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  • Stayed November 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel4you, Manager at Novotel Koeln City, responded to this review, 2 weeks ago
Dear Ahmedabadhermit,

thank you very much for your detailed feedback. We are happy to read that you have had a pleasant stay with us. For the waiting time to refill the minibar we apologize here.

Please choose our Novotel again when you visit Cologne in the future.

Best greetings to beautiful India.
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Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2014

Stayed on business. Room good size facing the Rhine. Staff very helpful. Good conference facilities. 20minut walk to station and Dom. Very good breakfasts. Rhine just across the road, great for walking running etc. Seemed very safe area. Rooms very clean and spacious.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel4you, Manager at Novotel Koeln City, responded to this review, November 11, 2014
Dear Johnbutler36,

your feedback is very welcome. Thank you very much for this fantastic voting of 5 stars. We are more than happy and we will share your comments with our staff.

Please choose our Novotel again when you plan to come back to our beautiful city.

Greetings to New Zeeland
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Leamington Spa, England, United Kingdom
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 1, 2014

The room was excellent, roomy and well equipped. The sofa is a welcome feature if you want to sit and read rather than the uncomfortable chair supplied by many hotels. The WiFi worked very well. The shower was easy to operate as is not always the case. The room was quiet (it was at the back). Incidentally, you no longer get the Rhine view to the front that you used to because of building that has taken place. We had lunch when we arrived and that was served promptly and was very acceptable. The breakfast buffet is excellent and they cope well with large numbers. However, in the evening meals were being served in the bar. We had to wait over one hour for our order to be served. There simply weren't enough staff. There aren't many alternatives in the immediate vicinity, although I did notice a pizzeria the next day (go up Rosenstrasse, left out of the hotel, first left).

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel4you, Manager at Novotel Koeln City, responded to this review, November 3, 2014
Dear Wyn G,

thank you so much for your great feedback. We hope to see you again in Cologne and in our Novotel.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Koeln City

Address: Bayenstrasse 51, 50678 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Family Hotel in Cologne
#22 Luxury Hotel in Cologne
#26 Best Value Hotel in Cologne
#33 Business Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Koeln City 4*
Number of rooms: 222
Official Description (provided by the hotel):
The Novotel Koln City is located right on the Rhine River, close to the Old Town, the famous cathedral und several museums. Modern design and comfort characterise our 221 spacious rooms and seven meeting rooms. Explore the trade fair city or take it easy in the courtyard of our restaurant. Total relaxation awaits you on the 5th floor of this 4 star hotel where you can enjoy our gym overlooking the Rhine or a quiet moment in our sauna. ... more   less 
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Also Known As:
Novotel Koeln City Hotel Cologne
Novotel Hotel Cologne
Novotel Hotel Koeln City
Novotel Cologne
Cologne Novotel

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