My wife and I stayed in this hotel for a total of 3 nights.
When checking in my wife went to the entrance with the luggages and no one helped her with her bags as I went to park the car. We called and asking about parking month in advance and they said yes that they have parking. When getting there they failed to mention that the parking is more than a 10 min walk back to the hostel. When I would not find the parking the first time and went back to reception the only thing they could say was it was very easy and did not know why I would not find it and "lots of other guest found it fine today." When going back to to find it I stoped at another hotel and the guys explained where it was. There was only one PC in reception for WIFI. Every day when leaving or coming home reception would just look and say nothing. This was with everyone that worked there. If it was not for the location we would have changed hotels after the first rude treatment but after driving there more than 4 hrs we could not be bothered to look for something else. The room was clean and modern but this did not make up for mad customer service.
- Also Known As:
- Cityclass Hotel Cologne
- Official Description (provided by the hotel):
- Hotel Europa am Dom ****Wake up and see I'm in Cologne! From a view of the Cologne Cathedral everyone dreams - you enjoy this exclusive look at us!Located in the heart of Cologne, in the immediate vicinity of the Cologne cathedral, the extensively renovated 4-star Hotel Europa am Dom in 81 rooms, understated elegance, modern comforts (air conditioning, flatscreen TV, wireless) and attentive service.For small break in between loads the open round-the-Clock Bar lounge of the hotel up on a wide selection of drinks and snacks and separate smoking lounge.Whether you come to explore in and around the cathedral city or for a business visit to Cologne, select the Europa Am Dom as the focal point for your activities: main station, fairground and shopping are within walking distance to the airport, the train leaves in 15 minutes.Cologne City GuideWhether as a refuge for a city tour, as a convenient "obvious" place to stay after a concert or theater, or as a "home away from home" for business activities - the three CityClass hotels in the heart of Cologne for every occasion, the ideal choice.Gladly we reserve a table for you in the most beautiful old town restaurants or hearty beer halls or book tickets for the currently trendy musicals and plays. Our professional staff can help you in choosing your shopping or at the "Route Planning" for your excursions into the surrounding countryside. ... more less
- Reservation Options:
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