The Hotel introduces itself proudly as a 5 Stars. I believe there are no honourary titles for hotels but each star must be conquered and kept every day.
I noted the astonishement of other guests in Tripadvisor about the architecture. But how many architectural changes and amazing display of spaces and rooms can we experience in Europe ? : you go to Posznan-Pozen in Poland and you admire the old brawerei transformed in a multifunction mall centre. You go to Florence and see the Bizantine tower turned into a resort hotel. In France you have plenty of towers, manors, and castles turned into modern hotels. Yes , it has been a merry idea to refurbish the old Watersupply-Tower of Köln and to turn it into a hotel. However the red bricks inside and the circle corridors in the darkness of the celings gave the impression of a Gothic-Gotham athmosphere when entering. If you are claustrophobic the two tiny elevators (serving 11 floors plus the garage ! this means longer times to wait) are not the best place to stay. Then, as in the Dervish dance movement, you need turning everywhere on a circle in any place you are in this hotel. Do you seek the breakfast room ? You turn around pillars and corridors to find it . Do you look for he elevators ? : you need turning around the corridors until you find it. Do you look for the Bar ? Again you turn around the circle of pillars and corridors until you find it. The very young receptionists will not disturb your pleasure of discovery (so they belive no orientation chart is needed) and will let you experience the detective work on your own.
The reception girl was a bit out-of-place: three basic mistakes, which are not acceptable for the proud "5 Star hotel": she mislaid the voucher (so that next time I will ask for a written and undersigned evidence that I had given her hand-to-hand at the moment of check-in); then she forgot to give me the garage exit ticket (after paying, so that I needed to leave te car in the midst of the exit and the parking bars to go back to her, she was not embarassed at all, showing she finds this situation of underperformance normal); she forgot to say at the check-in that the Tiefgarage (the indoor garage) would have costed almost as the breakfast : 25 euro per day. Therefore please be careful before accepting their nice invitation to park the car inside the indoor garage and decide it after listening to the price. this price beats all records I have ever experienced in my life: hotel indoor garages in New York, Venice Santa Lucia, Bern in Switzerland, London City, Amsterdam downtown are cheaper that Wasserturm of Köln.
But , at the top, she asks you for a garantee of 50 euro for the room even if the room is already fully pre-paid . Why 50 euro ? They think it is needed for the minibar, telephone and other services . At the check-out, the receptionist will say vaguely that this guarantee should be cancelled automatically from your credit card. As money is money anyhow, by asking her supervisor it was said to us that some customers left without paying and this is the reason for this guarantee. Well, in this case, there is either solution: or they stop doing hotel services because the world is full of suspected Uncle Scrooge's three robbers or they accept that the five tiny bottles of minibar are included in the price (3 Gerolsteiner mineral water 20 cl : this means a real value of 1 euro each and two bottles of Cologne beer on 20 cl that is the real value of 1,50 euro each, which is not a reason of bankrupt if the dishonest guests the receptionist mentioned even flew away from the hotel). But I personally do not like the approach of the reception : the guest can be suspected to be unfair anyhow . So, you should ask also for a survey on the room at the check-out before leaving, and to prove that everything is in order. Another advice, if they ask for that guarantee of 50 euro, you pay this in cash (NO CREDIT CARD) and you oblige them to pay you back in cash at the check-out. They may not refuse. If they refuse, you can lodge a complaint with your hotel broker and with Cologne City Tourism Board (in front of the Cathedral).
The Breakfast is not the standard of a Five-Star at all: i can compare in Köln with Barcelo' Hotel (which is a 4 Star): In Barcelo' there was a real cooker cooking warm meals (eggs, bacon, etc. ) in front of you. Barcelo' had an amazing choice of rolls, danish pastries, countless qualities of yogurt and birkenmüsli and real fresh fruits (not the black brown bananas for decoration only you would never touch) several qualities of teas and coffees and the best Latte Macchiato (prepared by a FRANKE machine) I have ever had in my Italian life. Or Radisson Hotel in Wiesbaden was a high quality standard of breakfast with a huge room full of quality food and quick and excellent ervice. But here in Wasserturm, compared to other 4 Star Hotels, I noted a tired procession of slices of cheese and slices of ham on some dishes. The slices sticked so strongly to the presentation dish that I had to use fork and spoon to remove and detach them. Large variety of German breads indeed was displayed: grey, meal, sesami, brown, black bread, assuming that you must really love German bread, but a deceiving choice of rolls. Croissants were quite industrial taste. At a certain moment the cooker appeared in his white uniform and his imposing white hat. Much ado about nothing: he walked into the room but, hear this, he did not cook anything: he just carried and disseminated some slices of ham into the dishes. In conclusion, not worth the value of 27 euro for the breakfast. Next time we will go to the best Konditorei Baker's near to the Hohe Strasse and save our money.
Another shortcoming in the breakfast room was: you go the seat where another gust previously ate his breakfast. Very well that the waitress came to gather the dirty dishes and used glasses and cups and take them away. But then she forgot to bring us the new spoon, napkin, fork and knife. To make it short, we decided to take these necessary tools by ourselves from the next table.
Our conclusion is hat this hotel with a curious architecture is rather in line with a 3 star superior hotel in Germany. Their receptionists need urgent training, at least to indicate to guests which are the available services in the hotel (in the room there is no book on the hotel services, but you will only find a New Age Book about harmony and peace in Mind. and there are some spare flyers, leaflets and one-page advertisment on separate services the vocation of which is to be sent to the bin - which is not an ecology policy, , for example the massage and personal training of Mrs. Figo).
Room on the eight floor have the barrier of stone windows of the castle. Less light.
The general pr...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.