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“Nickel N' Dime/Euro” 3 of 5 stars
Review of Hilton Cologne

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Hilton Cologne
4.0 of 5 Hotel   |   Marzellenstrasse 13-17, 50668 Cologne, North Rhine-Westphalia, Germany   |  
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Ranked #18 of 280 Hotels in Cologne
Grand Rapids, Michigan
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Nickel N' Dime/Euro”
3 of 5 stars Reviewed September 3, 2013

There is nothing majorly wrong with this place ... it is a Hilton after all. The location is great ... the staff is very nice and helpful (especially the reception and bar folks) ... but I really wonder about the Nickel N’ Dime’ing. I picked this place because our travel system flagged it for Wi-Fi. I knew that places in Europe usually charge extra for Internet but for some reason it sounded like it was included. I guess the “Wi-Fi” in the reservation system meant it is “available” but the in-room is actually 20 Euros for 24 hours (this is not 24 hours of use but 24 hours of clock time). It is free in the lobby and bar so you will still be ahead even after spending a few Euros on some Kölsch there …

Breakfast is a bit pricy at 27 Euros. 27 Euros ... really? This is more than you have to pay for a really decent dinner at one of the restaurants along the Rhine. You can find several bakeries within walking distance where you can buy a nice breakfast for ~5-6 Euros.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,136 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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bear@internode.on.net
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2013

A fantastic hotel in a fabulous location. We found the staff to be friendly and helpful. The breakfast was delicious! The Cathedral,Train Station, Roman Museum and Tourist Centre were just a short walk away.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hilton_Cologne, Manager at Hilton Cologne, responded to this review, September 28, 2013
Dear Kuhn1952,
Thank you very much for staying at the Hilton Cologne and taking the time to share your positive feedback with us.
We are very pleased to read your nice comment.
It is great to see that you enjoyed your stay with us and had a great time in Cologne.
We are looking forward to welcome you back very soon.
Best regards

Katharina Scherff
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 2, 2013

No Wi-fi, breakfast for twenty seven (27) euros (seriously?), you can have a proper dinner for that kind of money, at least shampoo and soap are not charged for. A lot of channels to go through though on a rainy night, thanks for that! Service was nice as well.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Queenstown, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

Great Location, close to train station and fair. Cologne Cathedral close by. Great service, fantastic food. Boston Fish Market was a highlight. Always worth a visit. Nice new lounge furniture outside.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Manager at Hilton Cologne, responded to this review, September 16, 2013
Dear FrequentTraveller1981,

Thank you very much for taking the time to share your very nice feedback with us.
We are more than pleased to see that you had a pleasant stay with us and a great time in Cologne.
Our Kitchen and Restaurant teams are very delighted that our Boston Fish Market was a highlight for you.
And thanks for mentioning our new lounge furniture outside.
Hopefully we get the chance to welcome you back very soon.
Best regards from Cologne

Katharina Scherff
Guest Relation Manager
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London
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 30, 2013

A few minutes walk to the Cathedral and the large city squares, the hotel is very well placed for the sights and sounds of the city. Modern, light and airy, the rooms are spacious and highly functional with a good sized bathroom as well as many power sockets. The only drawback is the absence of free Wi-Fi.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Manager at Hilton Cologne, responded to this review, August 30, 2013
Dear Mr. Johndwilson,
Thank you very much for taking the time to share your positive feedback with us.
I am delighted to see that you had a good time in Cologne and our hotel.
We are more than happy that our guest room met your expectations.
Regarding the internet, I am pleased to inform you that we do offer free WI-FI in our lobby.
I apologize that we did not inform you proactively about this option.
Dear Mr. Johndwilson, whenever you are travelling back to Cologne, we would be very pleased to have you with us at the Hilton Cologne.

Kind regards,
Katharina Scherff
Guest Relation Manager
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Dublin
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed August 26, 2013

The hotel is extremely near the train station and cathedral. If you're in Cologne sightseeing the location is excellent.

The room was comfortable and spotlessly clean. I was astonished to find the small bottle of water offered in the room cost €5.95. I bought one across the road for 29 cents.

The staff were friendly, and there was no issue getting a room, even though we arrived quite early in the morning.
The air conditioning was poor - noisy and ineffective. As usual for Hilton, wifi is a very expensive extra.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
122 reviews 122 reviews
119 hotel reviews
Reviews in 71 cities Reviews in 71 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed August 24, 2013

Pros
-Excellent location: 3 minutes walk from the Cathedral and central train station
-Very comfy bed, good housekeeping
-Very spacious room with modern decor
-Some rooms have good views

Cons
-Expensive internet 20 Euros ($30USD) for 24 hours.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Manager at Hilton Cologne, responded to this review, August 30, 2013
Dear Sea2skyaus,
thank you very much for staying at the Hilton Cologne.
I am more than happy to hear that our house met your expectations.
We hope to get the chance to welcoming you back in Cologne very soon.
Best regards,

Katharina Scherff
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cologne

Address: Marzellenstrasse 13-17, 50668 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Cologne
#9 Luxury Hotel in Cologne
#13 Romantic Hotel in Cologne
#13 Business Hotel in Cologne
#13 Family Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Cologne 4*
Number of rooms: 296
Official Description (provided by the hotel):
Situated in the heart of downtown Cologne, the Hilton Cologne hotel is ideally located for the Cologne business district and for some of the city’s most popular tourist attractions. Boasting contemporary style in a istoric setting this Old Town hotel allows guests to make the most of their stay in the city.Stay connected to friends, colleagues and the wider world through the business center and WiFi access. After a busy day in Cologne you can find an escape in the fully equipped fitness center. ... more   less 
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Also Known As:
Hilton Cologne Hotel Cologne
Hilton International Cologne
Cologne Hilton International

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